Technical Support Representative
- Respond to customer inquiries and troubleshoot technical problems.
- Maintain high customer satisfaction through effective communication.
Data Encoder
- Enter data accurately and efficiently into systems, ensuring high quality and integrity of information.
- Review data for errors and correct any incompatibilities if possible.
- Maintain confidentiality of sensitive information.
- Assist in developing data management procedures to optimize workflow within Faithm Printers.
- Support the advertising and media projects through precise data encoding, contributing to the excellence in service that Faithm Printers strives for.
IT Analyst & System Support Officer
- Perform business and functional analysis for IT Systems
- Analyze issues, concerns, and be able to identify root causes, corrective actions, and preventive actions
- Maintain IT System documents and knowledge-based system
IT Technical Support
- Technical Assistance: Provide first-level support for hardware, software, and networking issues, responding to inquiries via phone, email, or in-person support.
- Issue Diagnosis: Diagnose technical issues by asking questions, understanding symptoms, and identifying the root cause to find effective solutions.
- Troubleshooting: Use troubleshooting techniques and tools to resolve user problems and recommend appropriate actions.
- System Maintenance: Assist in the installation, configuration, and maintenance of computer systems, applications, and peripheral devices (printers, scanners, etc.).
- Documentation: Document issues, solutions, and procedures to build a knowledge base for future troubleshooting and reporting.
- User Training: Provide guidance and training to end-users on best practices, new software, and tools to ensure efficient use of IT resources.
- Ticket Management: Track and manage incidents using a ticketing system, ensuring timely resolution, follow-up, and communication with end-users.
- Network Support: Support basic network troubleshooting, such as connectivity issues, Wi-Fi configuration, and VPN access.
- Inventory Management: Assist in maintaining an inventory of IT hardware, software licenses, and documentation.
- Security Compliance: Ensure systems and software are compliant with security policies, performing updates and patches as needed
Sales Technical Support
NOTE: THIS POSITION REQUIRES ONSITE ATTENDANCE IN BINONDO, MANILA, AND IS NOT SUITABLE FOR APPLICANTS SEEKING REMOTE JOBS.
- Assist customers with product inquiries and technical support for all merchandise.
- Collaborate with sales teams to provide exceptional pre-sales and post-sales support.
- Conduct product demonstrations and training sessions for clients.
- Gather customer feedback to improve product offerings and services.
- Stay updated on industry trends within the Shopping & Retail sector.
External Auditor (Associate – Senior level), Hybrid
- The External Auditor will conduct financial audits in compliance with Philippine Financial Reporting Standards (PFRS) and regulatory requirements, ensuring the accuracy and reliability of financial statements.
- They will assess internal controls, identify risks, and provide recommendations for improvement while preparing audit reports and documentation.
- The role also involves communicating audit findings to clients, meeting deadlines, staying updated on relevant regulations, and collaborating with the audit team to achieve client satisfaction.
Junior Full Stack Developer (React and Node.Js)
- **Front-end Development**:
- Develop and maintain user-facing web applications using **React.js**.
- Build reusable components and front-end libraries for future use.
- Optimize components for maximum performance across a variety of web-capable devices and browsers.
- Collaborate with UI/UX designers to implement intuitive and responsive designs.
- **Back-end Development**:
- Develop and maintain server-side logic, APIs, and databases using **Node.js**.
- Integrate data from various back-end services and databases.
- Ensure high performance and responsiveness of the back-end to requests from the front-end.
- Implement data security and protection best practices.
- **Testing & Debugging**:
- Write unit and integration tests to ensure application reliability.
- Debug and troubleshoot both client-side and server-side issues.
- **Collaboration & Documentation**:
- Work closely with senior developers, project managers, and other team members.
- Participate in code reviews and contribute to team learning.
- Document technical specifications and changes to ensure clarity and team alignment.
Sales Technical Support
Position: Tech Admin Specialist
Location: Binondo, Manila
ONSITE
We are seeking a highly skilled and motivated Tech Admin Specialist to join our dynamic team. As a Technical Support Specialist, you will play a critical role in ensuring our clients receive efficient and effective technical support. Your responsibilities will include diagnosing and repairing faults, troubleshooting issues, identifying hardware and software solutions, and replacing or repairing necessary components.
- Provide technical support to customers via phone, email, and remote assistance.
- Diagnose and resolve hardware and software issues related to POS systems, printers, scanners, and other hardware either onsite or door-to-door services.
- Identify and implement solutions for technical problems.
- Conduct hardware repairs and replacements as needed.
- Document and maintain accurate records of customer inquiries and resolutions.
- Stay updated on product knowledge to provide excellent customer support.
- Provide timely and exceptional customer service.
- Admin/clerical tasks when needed.
Junior IT Support Technician
Technical Support:
- Provide first-line technical support to staff for hardware, software, and network-related issues via phone, email, or in person.
- Troubleshoot and resolve basic IT issues, including issues with computers, printers, software, and other office equipment.
- Escalate complex issues to senior IT team members or vendors as needed.
Hardware & Software Installation:
- Assist with the setup, configuration, and installation of new computers, hardware, and software.
- Perform regular maintenance on hardware, ensuring systems are up-to-date and functioning correctly.
- Help deploy software updates, security patches, and antivirus updates across the network.
Network & Connectivity Support:
- Assist with basic network troubleshooting, including resolving issues with Wi-Fi connectivity, VPN access, and printers.
- Monitor network performance and report any issues related to connectivity, speed, or system downtime.
User Account Management:
- Help manage user accounts, including creating, modifying, and deleting accounts in Active Directory or other user management systems.
- Assist with password resets and user access control to ensure appropriate system access levels.
- System Documentation & Inventory Management:
- Maintain accurate records of IT equipment, including computers, printers, and software licenses.
- Update and maintain technical documentation, including troubleshooting guides, software installation procedures, and network configurations.
IT Project Assistance:
- Assist senior IT staff with ongoing IT projects, such as system upgrades, new software implementations, or network changes.
- Participate in testing and implementation of new technology solutions and IT infrastructure improvements.
General IT Support & Miscellaneous Tasks:
- Provide support for routine IT tasks such as backup procedures, antivirus scans, and system performance monitoring.
- Assist with troubleshooting issues related to email, file sharing, or other productivity software.
Research Assistant
We are seeking a highly motivated and detail-oriented Research Assistant to support our research team. As a Research Assistant, you will contribute to various research projects, conduct literature reviews, collect and analyze data, and assist in report writing.
Responsibilities:
- Conducting literature reviews and summarizing relevant findings
- Collecting and organizing data from various sources
- Analyzing data using statistical software (e.g., SPSS, R, Python)
- Assisting with survey design and data collection
- Preparing research reports and presentations
- Providing administrative support to the research team
Technical Support Representative
- Respond to customer inquiries via phone, email, or chat, providing technical guidance on Organic Nature's beauty and wellness products.
- Diagnose and resolve product issues, ensuring a high level of customer satisfaction.
- Document customer interactions and feedback to improve our organic product offerings.
- Stay knowledgeable about the latest trends in the beauty and wellness industry to provide expert advice.
- Collaborate with our team to meet and exceed customer service standards in line with Organic Nature's values.
CAD Operator
As a CAD Operator, you will play a crucial role in our design and production process. Your responsibilities will include:
- Creating and editing CAD drawings: Using CAD software, you will generate accurate and detailed drawings of flooring plans, layouts, and installations.
- Assisting in product design: Collaborating with the design team, you will help develop new flooring products and modifications to existing ones.
- Preparing technical documentation: Creating and maintaining technical drawings, specifications, and other documentation related to flooring projects.
- Ensuring accuracy and quality: Verifying the accuracy of CAD drawings and ensuring they meet company standards and client requirements.
- Staying updated with industry trends: Keeping abreast of the latest advancements in CAD software and flooring design techniques.
Encoder
- Transcribe and input data promptly and accurately for Entrep Negosyo's diverse advertising campaigns.
- Maintain and organize files in the company's digital and physical archives.
- Ensure data integrity by verifying and cross-referencing input.
- Assist in compiling data and generating reports for various media projects.
- Collaborate with the creative team to streamline data processes within the fast-paced advertising industry.
IT SPECIALIST
- Identifies and diagnose issues and problems to ensure a timely and effective response by providing appropriate solutions
- Acts systimatically to respond to day to day operational needs.
- Familiarity with front-end technoligies (e.g, HTML, CSS, JavaScript).
- Preventive maintenance5Know the installation issued and how to solve
- Capable of managing multiple tasks and projects simultaneously in a fast-paced environment.
Applications Developer
· With at least 1-2 years of strong applications development experience
· Strong knowledge of PHP, Laravel, VueJS, and the rest API
· Strong knowledge of web (PHP, Java, etc) and Oracle development tools
· Strong knowledge of relational database management systems
· Basic knowledge of General Insurance software
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THE JOB IS ON A HYBRID WORK SET-UP (2X A WEEK) IN BAGUIO CITY.
What we are looking for:
Are you ready to take your expertise to the next level? At eFlexervices, we're not just hiring for a Recruitment Specialist– we're empowering your talent to deliver quality and performance. Join us in shaping the success and making an impact that truly matters.
We are looking for a Recruitment Specialist who can contribute to our continuous growth. You will be an integral part of the HR-Recruitment team in building different projects by sourcing and interviewing candidates for accounting, finance, IT, and tech positions. The right person for this role enjoys speaking with people from different backgrounds and identifying how they can be the best fit for the various positions available in eFlex.
What you’ll be doing:
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- Conduct outreach through different channels to offer positions to potential candidates.
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