JOB OBJECTIVE

Assist customers regarding their general inquiries, orders and follow ups across various communication channels. The position also includes coordination with the in-house team of our client.

WHAT YOU WILL DO:

• Answer incoming calls from customers ranging from product information, price inquiries, complaints, delivery follow-ups, etc.
• Accurately log all incoming calls in the CRM (customer relationship management) system for proper documentation.
• Efficiently and effectively identify concerns and provide the necessary solutions where applicable.
• Coordinate with several branches and departments to resolve customer concerns and/or requests.
• Ensure pending concerns are attended to in a timely manner and escalate as needed.⠀

• Respond to customer inquiries via phone, email, and chat in a timely manner.
• Resolve customer issues effectively while maintaining a positive experience.
• Document interactions and track escalated cases for follow-up.
• Collaborate with team members to improve service processes across the BPO industry.
• Maintain up-to-date knowledge of company products and services.

We are looking for a Customer Service Representative to provide exceptional service, resolve client issues, and support company initiatives. The ideal candidate will be responsive, professional, and solution-oriented, ensuring a positive customer experience across all communication channels.

• Product Presentation: Host live streaming sessions and present products in an engaging, informative, and persuasive way.
• Audience Engagement: Interact with viewers, responding to questions and feedback, and creating a positive, entertaining environment to encourage purchases.
• Sales Promotion: Implement sales tactics to boost real-time purchases, including limited-time offers, flash sales, and exclusive discounts.
• Content Preparation: Collaborate with the marketing team to plan content, script key points, and set up visuals before each live session.
• Product Knowledge: Develop a thorough understanding of the product line, including unique features, benefits, and customer use cases.
• Performance Tracking: Monitor viewership, engagement rates, and conversion data to assess live session success and make improvements.

• Assist in processing inbound calls related to customer queries
• Process customer requests per guidelines established

Business Management Graduate

Join Al Suroor United Group (ASUG)

About Us:

Al Suroor United Group (ASUG), headquartered in Al Khobar, Saudi Arabia, is expanding its global presence by establishing a new foreign-owned branch in Manila, Philippines. We are looking for talented professionals to work with us on a full-time basis during the pre-opening phase.

Why Work with ASUG?

Flexibility: Allowing you to manage other commitments.

Career Advancement: Be part of an international company and contribute to establishing a new business.

• Long-Term Opportunity: Successful candidates will continue with ASUG in regular roles post-opening.

Job Opportunities at Al Suroor United Group (ASUG)

Location: Local Hiring for Manila, Philippines Operations

Position: Business Management Graduate

Role Overview:

You will play a critical role in overseeing the business's financial and operational processes, ensuring smooth and efficient operations.

Qualifications:

Education: Recent graduate or graduating student with a degree in Business Management.

Residency: Must be a valid resident of the Philippines to meet legal requirements for the role.

Key Responsibilities:

• Oversee and manage financial transactions, including bookkeeping, budgets, and expense monitoring.
• Coordinate with banks for account opening, payroll facilities, and eFPS enrollment.
• Ensure compliance with financial regulatory requirements, including BIR and other statutory filings.
• Collaborate with other team members in operational planning and resource allocation.
• ·Monitor cash flow and prepare financial reports for management.

Scope of Work

Successful applicants will assist in:

Business Registration & Compliance:

• Securities and Exchange Commission (SEC): Handle name appeals, documentary requirements, TIN applications, stock registration, and compliance.
• BPLO: Secure barangay clearance, LGU permits, insurance, and mayor’s permit.
• BIR: Process receipts, books of accounts, tax compliance, and electronic filing.
• SSS, PhilHealth, Pag-IBIG: Ensure statutory registrations and activation.
• Banking: Open and manage business bank accounts and payroll systems.

Operational Setup:

• Formulate contracts, agreements, and corporate governance documents.
• Collaborate with local and government offices for required approvals.

Trinity Outsourcing Solutions is dedicated to connecting talented professionals with dynamic career opportunities across the world. As a trusted HR partner, Trinity offers a pathway for skilled individuals to work in roles that align with their expertise and support their career advancement. Known for fostering a supportive and growth-focused environment, Trinity provides hands-on experience and tailored opportunities for development. By prioritizing meaningful placements, Trinity enables professionals to unlock their potential and make a lasting impact within innovative companies.

About the client: The Ortus Club

The Ortus Club is a B2B marketing company specializing in virtual and in-person knowledge-sharing discussions. 

Our experienced team runs approximately 50 events a month, striving to curate intimate gatherings that bring together senior executives and thought leaders across various industries. We help them create meaningful connections and insightful discussions that can start innovative business relationships by providing an environment for them to engage in candid conversations, share best practices, and explore new opportunities.

We are a young, multicultural team of 130, scattered around the world with offices in the Philippines, Italy, and Kosovo. We encourage you to take a look at our Meet the Team section on our careers page!

Our Values

• We put ideas above hierarchy
• We think big
• We always deliver
• We put people first
• We believe in knowledge-sharing

The Role

• BGC, Taguig (hybrid)
• 10 AM - 7 PM PHT

As Event Operations Associate, you will utilise large data sets to identify and attract top decision-makers and act as a bridge to solidify relationships between those in the executive level. 

Additionally, you'll be responsible for assisting in the planning and execution of events, from conception to completion. This includes coordinating with clients and suppliers to ensure that all requirements are met, and liaising with internal teams to ensure that all aspects of the event are delivered on time and to a high standard. You'll create and manage project plans and timelines, ensuring that events are delivered on schedule and within budget. After events, you'll provide feedback and analysis to clients and internal teams to identify areas for improvement and ensure that future events are successful.

Responsibilities:

• Responsible for coordinating and executing all logistical and guesting-related aspects of assigned events, ensuring that they are completed within the provided timeline and lead to project success
• Create leads lists based on project briefs and gather a wide range of data, such as names, email addresses, phone numbers, and job titles from target accounts utilizing various resources, including our internal database, LinkedIn, Google, and other relevant sources
• Curate and personalize email invitations to be sent to potential guests based on the project briefing, taking into consideration target audience, and incorporating relevant details and information to make the invitation more appealing and engaging.
• Make calls (including cold calls) to invite potential guests using professional and senior language
• Source, build, and nurture relationships with potential moderators, key speakers, and industry experts to ensure the quality and relevance of our sessions
• Collaborate with other departments to continuously improve our events and create a positive and impactful guest and client experience
• Maintain accurate records and data, and ensuring the timely completion of administrative tasks related to your project
• Developing a networking strategy aimed at arranging face-to-face meetings with global decision-makers, such as chairmen, CEOs, COOs, and other high-level executives; identifying key individuals and establishing connections with them to create opportunities for meetings and discussions
• Provide post-event feedback and analysis to clients and internal teams to identify areas for improvement and to ensure that future events are successful

• Assist in daily operations and administrative tasks
• Support project management and coordination
• Maintain documentation and databases
• Communicate with vendors and clients
• Monitor inventory and supply levels
• Participate in process improvement initiatives
• Handle data entry and reporting tasks

As part of Team Alorica, you'll help our clients by addressing their customers' concerns, providing support, and resolving issues.

Join our dynamic team of educators dedicated to improving English language skills globally!

We are on the lookout for online educators to be part of our late-night lessons. Enjoy the privilege of opening teaching slots from 6 PM to 1 AM or 10 PM to 5 AM. Those available to teach on fixed schedules are preferred

• Assisting the customer needs
• Give instructions with the customers
• Prioritizing the good image of the event

• Answering questions: Listening to customers' concerns and providing answers or responses 
• Providing information: Sharing information about the company's products and services 
• Processing orders: Taking orders, calculating charges, and processing billing or payments 
• Handling returns and complaints: Managing customer queries and complaints, and escalating complaints to the appropriate teams 
• Maintaining records: Keeping records of customer interactions 
• Reporting: Making reports based on customer trends .

• Act as first point of contact, providing exemplary customer service via phone, email, and chat.
• Resolve customer issues, manage complaints, and process orders/returns in a timely manner.
• Maintain intimate knowledge of company policies and services to offer accurate assistance.
• Build lasting relationships with clients, enhancing the image of Driven Manpower Corporation in the HR & Recruitment sphere.
• Work collaboratively with team members to meet and exceed service goals.

• The main goal is to deliver world-class service, enhancing the banking experience through phone and digital interactions.
• Responsibilities include addressing a variety of customer service issues such as general inquiries, billing disputes, credit, collections, and retention.
• The role ensures efficient and timely responses to both inbound and outbound calls, adhering to departmental compliance standards.

• Encoding Sales Invoice
• Handle and monitor vessel replenishment
• Sorting and filing documents
• Will handle and monitor In and Out transactions of all Luzon warehouse

Area of Assignment: Liquidation