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Sales and Customer Service Representative

Prism Puff Pastry Corporation

₱15-20K[Monthly]
On-site - Bulacan<1 Yr ExpBachelorFull-time
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Job Description

Sales Strategy and Management

Description

As a Sales and Customer Service Representative you will play a pivotal role in ensuring a seamless and delightful experience for our valued clients. You will be the primary point of contact for inbound inquiries, managing the end-to-end customer journey from onboarding to post-sales support. You'll provide exceptional service to our B2B and retail customers via multiple channels (phone, email, chat, SMS, and Viber), ensuring timely resolution of inquiries, orders, and concerns.

 

  • Responding to incoming inquiries via phone, email, and live chat promptly and professionally.
  • Assisting customers with product selection, order processing, and quotation creation.
  • Coordinating delivery schedules and ensuring timely fulfillment of orders.
  • Providing after-sales support, addressing any issues or concerns promptly and effectively.
  • Proactively identifying opportunities to enhance customer satisfaction and loyalty.
  • Collaborating closely with sales and operations teams to optimize processes and exceed customer expectations.

Requirements

  • Previous experience in a customer service or sales support role, preferably in the food industry.
  • Excellent communication skills, both verbal and written, with a friendly and customer-centric demeanor.
  • Strong organizational skills and attention to detail, with the ability to multitask and prioritize effectively.
  • A passion for delivering exceptional customer experiences and building lasting relationships.
  • Flexibility to adapt to changing priorities and work in a fast-paced environment.
  • Knowledge of the hospitality industry and/or experience working with cafe, restaurant, or hotel is a plus.

Mary Grace Bulahan

HR OfficerPrism Puff Pastry Corporation

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