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1234

Client Success Representative

Bossjob

₱25-35K[Monthly]
On-site - Taguig1-3 Yrs ExpBachelorFull-time
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Job Description

Customer ServiceTeam PlayerStrong Work EthicTechnical SkillsPeople SkillsInterpersonal SkillsSales Pitching and ClosureBack Office Support

Description

At Bossjob, we believe that bringing a change to the world through technological revolution is a fulfilling opportunity. As our Client Success Representative, your key responsibilities are:

  • Provide clients with quality and timely responses by deeply understanding their concerns with our service.
  • Monitor client inquiries and concerns on a regular basis through either chat, email, or phone calls.
  • Provide insights on inquiry trends and concerns to report to other departments for continuous improvement of the product.
  • Develop new ways and processes to provide our customers with the best customer service experience.
  • Collaborate with other departments and teams to resolve each client’s issues with ease.
  • Learn and constantly improve product knowledge and understanding as new developments occur over the course of time.
  • Review and approve job postings, company account creation submitted by employers to ensure they meet quality standards and prevent fraudulent activities.
  • Ensure that all jobs and companies published in Bossjob are true. Identify and remove spam or fraudulent jobs and companies and maintain the credibility of the platform.
  • Review and moderate candidate profiles to ensure adherence to guidelines, eliminating inappropriate or fraudulent profiles.
  • Other related tasks as assigned by the direct manager.

Requirements

Of course, what we expect from you are:

  • Bachelor’s degree in Business Management, Economics, or related field preferred.
  • At least 1-3 years of experience as a Customer Service Representative in the BPO or similar industry preferred.
  • Strong verbal and written communication skills.
  • Flexibility in working hours and open to work in a shifting schedule.
  • Excellent problem solving skills, technologically savvy and proficient in using Customer Support software.
  • Solutions-oriented and understands the importance of patience and empathy towards clients.
  • Strong organizational skills to manage and document customer interactions.
  • Ability to work in a fast-paced environment and handle high call volumes.


It would be also be great if you are:

  • A person with an entrepreneurial spirit and mindset
  • Adaptable to working in a startup environment


What can you expect from us?

  • Fast growing startup company
  • Diverse team across Philippines, Singapore, China, and expanding to other countries.
  • Opportunity to provide a positive impact in the technology industry focused on Talent Acquisition.

Lorenz Andres

HR GeneralistBossjob

Active today

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