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Client Success Representative
Bossjob
₱25-35K[Monthly]
On-site - Taguig1-3 Yrs ExpBachelorFull-time
Job Description
Customer ServiceTeam PlayerStrong Work EthicTechnical SkillsPeople SkillsInterpersonal SkillsSales Pitching and ClosureBack Office Support
Description
At Bossjob, we believe that bringing a change to the world through technological revolution is a fulfilling opportunity. As our Client Success Representative, your key responsibilities are:
- Provide clients with quality and timely responses by deeply understanding their concerns with our service.
- Monitor client inquiries and concerns on a regular basis through either chat, email, or phone calls.
- Provide insights on inquiry trends and concerns to report to other departments for continuous improvement of the product.
- Develop new ways and processes to provide our customers with the best customer service experience.
- Collaborate with other departments and teams to resolve each client’s issues with ease.
- Learn and constantly improve product knowledge and understanding as new developments occur over the course of time.
- Review and approve job postings, company account creation submitted by employers to ensure they meet quality standards and prevent fraudulent activities.
- Ensure that all jobs and companies published in Bossjob are true. Identify and remove spam or fraudulent jobs and companies and maintain the credibility of the platform.
- Review and moderate candidate profiles to ensure adherence to guidelines, eliminating inappropriate or fraudulent profiles.
- Other related tasks as assigned by the direct manager.
Requirements
Of course, what we expect from you are:
- Bachelor’s degree in Business Management, Economics, or related field preferred.
- At least 1-3 years of experience as a Customer Service Representative in the BPO or similar industry preferred.
- Strong verbal and written communication skills.
- Flexibility in working hours and open to work in a shifting schedule.
- Excellent problem solving skills, technologically savvy and proficient in using Customer Support software.
- Solutions-oriented and understands the importance of patience and empathy towards clients.
- Strong organizational skills to manage and document customer interactions.
- Ability to work in a fast-paced environment and handle high call volumes.
It would be also be great if you are:
- A person with an entrepreneurial spirit and mindset
- Adaptable to working in a startup environment
What can you expect from us?
- Fast growing startup company
- Diverse team across Philippines, Singapore, China, and expanding to other countries.
- Opportunity to provide a positive impact in the technology industry focused on Talent Acquisition.

Lorenz Andres
HR GeneralistBossjob
Active today
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