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A Customer Service Representative (CSR) in a call center handles customer interactions via phone, email, or chat, resolving inquiries, processing transactions, and providing technical support. They are responsible for providing information about products and services, managing customer complaints, and ensuring a positive customer experience

Answering Customer Inquiries:

CSRs answer phone calls, emails, or chats from customers, providing information about products, services, and procedures. 

Problem Resolution:

They identify and resolve customer issues and complaints efficiently, ensuring customer satisfaction. 

Order Processing:

CSRs may take orders, process payments, and update customer accounts. 

Technical Support:

They may provide technical support to customers, helping them troubleshoot problems or learn how to use products. 

Customer Feedback:

CSRs gather customer feedback to identify areas for improvement and enhance the customer experience. 

Promoting Products and Services:

They may also promote products and services to upsell or cross-sell to customers. 

Record Keeping:

CSRs maintain accurate records of customer interactions and transactions. 

Escalation:

They escalate complex issues to the appropriate departments or supervisors for further assistance. 

Positive Attitude:

CSRs maintain a positive and professional attitude, even when dealing with difficult customers. 

Continuous Improvement:

They stay up-to-date on product knowledge and customer service best practices. 

Performance Goals:

CSRs strive to meet or exceed performance targets related to call volume, resolution time, and customer satisfaction

In essence, a CSR in a call center is the frontline of a company's customer service, directly impacting customer satisfaction and retention

• HIGH SCHOOL GRADUATE ( OLD CURRICULUM )
• SENIOR HIGH SCHOOL GRADUATE
• COLLEGE UNDERGRADUATE ( ANY COURSE )
• COLLEGE GRADUATE ( ANY COURSE )
• WITH AT LEAST 6 MONTHS CALL CENTER EXPERIENCE