• Proficient written and verbal communication skills in English
• Prior experience providing chat support in dating site is an advantage
• Able to do multi-tasking

Must have actual/real-time experience in the following areas for at least 3 years

• SIP Phone
• Android Phone
• DECT Phone
• Headset and Speaker
• Android Video Endpoints
• Windows Video Endpoints
• Meeting Room Endpoints Accessories
• General Mode (MeetingBar, MeetingBoard, Meeting Eye)
• Video Conferencing Solution & System
• Smart Workspaces Devices
• Zoom Devices
• 8X8 Devices
• Teams Devices
• Blue Jeans Devices
• Verizon
• Vonage
• Pro Audio Visual Solution
• PABX
• Knowledge in RingCentral Devices
• Knowledge in Return Merchandize Authorization (RMA)
• Desktop Phone

We’re Hiring: Level 2 Tech Support Specialist

Transform your workspace and your career—join us for a flexible work-from-home role that fits your lifestyle!

We are currently on the lookout for a Level 2 Tech Support Specialist to join our team at Cloudstaff, the #1 workplace everywhere! Get hired from now until December 2024 and get 2 tickets for you and your loved one to this year's year-end party at The Philippine Arena featuring global musicians, Air Supply.

Role: Level 2 Tech Support Specialist

Work Arrangement: Work from home

Schedule: Night shift

Job Summary: We’re looking for someone that has experience with smaller companies and is well rounded in different aspects of IT. Someone that is a problem solver and likes to take the initiative.

The Level 2 Tech Support Specialist is responsible for providing advanced technical support and troubleshooting services to resolve complex issues that cannot be addressed by Level 1 support. This role involves diagnosing and resolving software, hardware, and network-related problems, as well as escalating issues to higher-level support when necessary. The Level 2 Tech Support Specialist plays a crucial role in ensuring the efficient operation of IT systems and providing excellent customer support experience.

1. Technical Support:

- Provide advanced troubleshooting and support for software, hardware, security, network, and server issues.

- Diagnose and resolve technical issues through detailed analysis and problem-solving, and effective use of internal tools.

- Document issues, troubleshooting steps, solutions, reference external resources used/followed, and processes to improve future support efforts.

2. Customer Service:

- Communicate effectively with customers to understand their technical issues and provide timely resolutions.

- Ensure high levels of customer satisfaction by providing professional and friendly support.

- Educate customers on best practices and preventive measures to avoid recurring issues.

3. System Maintenance and Updates:

- Perform regular system maintenance and updates to ensure optimal performance.

- Assist with the deployment of software updates, patches, and configuration changes.

- Monitor system performance and proactively address potential issues.

4. Teamwork, Collaboration, and Escalation:

- Collaborate with other IT team members to resolve complex technical issues.

- Escalate unresolved issues to Level 3 support or specialized teams as necessary.

- Provide detailed information and context to higher-level support to facilitate quicker resolution.

- Meet and exceed the KPI targets set by the client and the Service Manager

5. Training and Documentation:

- Develop and maintain documentation for common issues and solutions.

- Train Level 1 support staff on new technologies and advanced troubleshooting techniques.

- Stay updated with the latest technology trends and advancements in IT support.

6. Adherence to Internal Procedures

- Follow Standard Operating Procedures (SOPs) for daily, weekly, and other recurring tasks

- Full compliance to all our Security Procedures and Keeping a Vigilant Eye for Security Issues

- Full compliance to internal House Rules / Code of conduct

Lealsight LLC is seeking a proactive IT Specialist to support our technology infrastructure and ensure optimal system performance. The successful candidate will be responsible for troubleshooting, maintaining, and implementing IT solutions.

Key Responsibilities:

• Monitor and maintain IT systems and networks.
• Provide technical support to staff and resolve IT issues promptly.
• Install and configure hardware and software.
• Assist in IT projects, system upgrades, and documentation.
• Ensure data security and implement backup procedures.

• Provide technical support for Windows, Mac, and Linux desktop environments.
• Manage and troubleshoot Google Drive and Google Sheets issues.
• Configure and maintain RDP and VDI environments.
• Administer and troubleshoot Linux and Windows servers.
• Provide support for LastPass, web hosting, email servers, and cloud servers.
• Monitor and manage networks using tools like PRTG and Nagios.
• Ensure network security and address any security issues as they arise.
• Knowledge of network security practices.

• Assist customers with technical aspects of Vaannaa Technologies’ solutions in the ICT industry.
• Provide product demonstrations, educate clients on features and benefits.
• Resolve technical issues and support sales teams in achieving targets.
• Facilitate a collaborative relationship between sales and technical departments.
• Stay updated on industry trends and product innovations.

We are looking for an experienced IT professional to design and implement an internal tracking system tailored for our recruitment process. The successful candidate will collaborate with the HR and recruitment teams to understand the requirements and develop a solution that optimizes candidate management, streamlines communication, and tracks progress across all recruitment stages.

Key Responsibilities:

• Design, develop, and implement a customized recruitment tracking system.
• Collaborate with HR and recruitment teams to gather requirements and ensure system functionality aligns with recruitment needs.
• Create a user-friendly interface for managing candidate information, tracking application status, and scheduling interviews.
• Develop reporting tools to generate insights on recruitment metrics, including time-to-hire, candidate pipeline, and source effectiveness.
• Integrate the system with existing HR and communication tools (e.g., email, calendar systems).
• Ensure data security and confidentiality in compliance with company policies.
• Provide training to HR and recruitment staff on how to use the tracking system effectively.
• Troubleshoot technical issues and offer ongoing support and updates for system improvements.

• install and configure computer systems,
• diagnose hardware and software faults and solve technical and application problems, either over the phone or in person.
• You'll cover one or more areas of expertise, depending on the size of the organisation you work for.

We are seeking a skilled Microsoft Power Platform Developer with at least 2 - 3 years of experience developing Power Platform solutions to join our team. The ideal candidate will have experience in building and deploying solutions using Power Apps, Power Automate, Power BI, and Dataverse (formerly Common Data Service).

Certification in one or more of the Power Platform technologies is a plus. In this role, you will be responsible for developing, testing, and deploying custom applications using the Microsoft Power Platform, as well as providing technical guidance and leadership to junior team members.

RESPONSIBILITIES:

- Design, develop, and maintain custom solutions using the Microsoft Power Platform

- Develop, test, and deploy Power Apps, Power Automate, Power BI, and Dataverse solutions

- Collaborate with stakeholders to gather requirements and develop functional specifications

- Provide technical guidance and leadership to junior team members

- Develop technical documentation and provide end-user training and support

- Manage project timelines and deliverables, and communicate progress to stakeholders

- Identify and troubleshoot issues and provide technical support as needed

- Stay up-to-date with the latest trends and developments in the Microsoft Power Platform ecosystem

- Participate in peer code reviews to ensure the quality of deliverables

- Participate in project planning and estimation, as needed

1. Domain: Baseline Configuration
2. Document existing configuration and policies on Security tools
3. Domain: Security Policy
4. Assist in the Development and execution of processes for review, maintenance, and dissemination of security policies.
5. Assist in the Creation of policies to provide direction for the information security program as well as regular reviews and updates.
6. Assist in ensuring policies are being followed and correcting violations as well as approving and tracking policy exceptions.
7. Domain: Security Audit
8. Review current state of compliance adherence, identify gaps, and recommend gap-closure initiatives.

New Product Development

• Assist in shaping the product vision, strategy, and roadmap for a specific area of the business.
• Help create business cases for new products and improvements to existing products.
• Support internal communication about product features and benefits to ensure team alignment.
• Conduct market research to help assess demand and product positioning.
• Stay informed about trends in Web2 and Web3 applications and games.

Product Execution

• Help execute the product roadmap, from brainstorming new features to launching them.
• Work with teams from Tech, Business Development, Marketing, and Operations to support product delivery.
• Assist in creating product documentation and understanding user needs.
• Support partnerships and integrations with external applications.
• Help track key metrics to measure product success.

User Experience and Customer Feedback

• Contribute to designing a smooth and enjoyable user experience.
• Learn about customer needs and how they perceive our product.
• Participate in user interviews and usability testing to validate ideas.
• Collaborate with the Customer Support team to understand and address user feedback.

• Can manage, maintain and repair IT systems

The Rostering Officer in the NDIS industry is responsible for efficiently managing and coordinating the scheduling of support workers to meet the needs of participants. This role ensures that participants receive the right services at the right time, adhering to their individualized care plans, while also ensuring that the workforce is effectively utilized. The Rostering Officer must maintain compliance with NDIS guidelines, employment agreements, and ensure high-quality service delivery.

Key Responsibilities:

• Rostering and Scheduling:
• Develop, manage, and maintain staff rosters to ensure adequate support for NDIS participants based on their care plans.
• Ensure rosters are developed with consideration of participant needs, staff availability, qualifications, and preferences, while complying with NDIS requirements and regulations.
• Coordinate shift changes, cancellations, and reassignments due to leave, illness, or emergencies, ensuring minimal disruption to participants.
• Participant and Staff Communication:
• Liaise with participants and their families to confirm schedules and ensure the roster aligns with their individual care plans and preferences.
• Communicate rostered shifts to support workers in a timely manner and address any concerns or requests for changes.
• Liaising with clients & staff to coordinate services in line with the needs of the person, funding and Elevates guidelines. 
• Compliance and Documentation:
• Ensure rosters are compliant with NDIS policies, labor laws, and award conditions, including appropriate breaks, shift lengths, and overtime limits.
• Maintain accurate records of staff hours, availability, qualifications, and compliance with service agreements.
• Ensure all support workers scheduled have the necessary clearances, qualifications, and training required by NDIS.
• Collaboration and Coordination:
• Work closely with the care coordination, business development managers and case management teams to ensure the needs of NDIS participants are being met effectively.
• Coordinate with HR and payroll to ensure correct payment based on shift hours, allowances, and overtime.
• Developing new service agreements and gathering required intake information and documents to ensure a safe service is provided and meets the wants and needs to the person who have engaged us to support them and coordinating with the Care Coordinators
• Problem-Solving:
• Proactively address rostering conflicts, gaps, or shortages by reallocating resources or arranging alternative solutions to maintain service continuity.
• Respond promptly to participant feedback or concerns regarding service delivery and address any scheduling issues that may arise.
• Reporting and Analysis:
• Monitor and analyze rostering data to identify trends, opportunities for improvement, and to optimize workforce utilization.
• Provide regular reports on workforce utilization, shift adherence, and participant satisfaction as it relates to service delivery.
• Solving roster issues and reporting incidents through Elevates after hours service and incident reporting process. 

Job Summary: We are seeking a dedicated and customer-focused Chat Agent to join our customer support team. As a Chat Agent, you will play a critical role in ensuring our customers receive prompt and efficient assistance through online chat and messaging platforms. Your primary goal will be to provide excellent customer service and resolve customer inquiries and issues in real-time.

Chat Agent Duties and Responsibilities

• Engage with customers through online chat and messaging platforms, responding to inquiries, providing information, and offering assistance.
• Assist customers in navigating our products or services, addressing their questions, concerns, and technical issues.
• Troubleshoot and resolve customer problems, escalating complex issues to higher levels of support when necessary.
• Maintain a high level of professionalism and customer service etiquette in all interactions.
• Document customer interactions, including the nature of inquiries, solutions provided, and any follow-up actions.
• Meet or exceed performance targets, including response time, customer satisfaction scores, and chat volume goals.
• Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers.
• Collaborate with team members and other departments to ensure consistent and effective customer support.

Chat Agent Requirements and Qualifications

• High school diploma or equivalent; college degree preferred.
• Excellent written communication skills with a strong command of grammar and spelling.
• Previous customer service or chat support experience is a plus but not required.
• Strong problem-solving skills and the ability to think quickly and logically.
• Proficiency in using computers and familiarity with chat and messaging platforms.
• Ability to multitask effectively and handle multiple chat conversations simultaneously.
• Empathy, patience, and a customer-focused attitude.
• Willingness to work flexible hours, including evenings, weekends, and holidays if required.
• Team player with strong interpersonal skills.
• Ability to adapt to changing processes and technologies.

The IT Support maintains the computer networks of all types of organisations, providing technical support and ensuring the whole company runs smoothly. IT Support monitors and maintains the company computer systems, installs, and configures hardware and software, and solves technical issues as they arise.