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IT Technical Support
₱30-45K[Monthly]
Quick ResponderOn-site - Makati3-5 Yrs ExpBachelorFull-time
Tamaray People Solutions Corporation
IT Technical Support
Tamaray People Solutions Corporation₱30-45K[Monthly]
On-site - Makati3-5 Yrs ExpBachelorFull-time
Job Description
Description
- Understand all systems which is supported by company help desk in order to manage INTERNAL Help desk operation as helpdesk IT admin.
- Manage help desk office IT environment which is implemented in the Philippines branch to provide stable & secure environment to our helpdesk.
- Manage and operate CRM system which is used in our help desk to be our helpdesk support more productivity and efficiently.
- Manage system and service related helpdesk operation.
- Manage analytics and reporting tools to provide accurate helpdesk analyzed data.
- Manage and construct helpdesk environment base on user's request.
- Propose improvement point, system issue of our supported system through the help desk operations
Requirements
- College diploma or degree in Computer Science (or equivalent experience)
- 3+ years in IT Helpdesk system management Technical Skills:
- Windows 11, Mac (iOS/macOS) environment support
- Cloud service management
- Helpdesk systems like Zendesk, ServiceNow Soft Skills:
- Strong customer service and problem-solving skills
- Effective communication (English business level)
- Ability to work in high-pressure, collaborative, and multinational environments
- Proactive, detail-oriented, and punctual
- Willingness for shifting schedules and emergency duty calls
PREFERRED/ADVANTAGEOUS SKILLS:
- Knowledge in Python, JavaScript, HTML, SQL
- Microsoft certifications
- Network basics
- Data privacy laws awareness
- System operation experience for Mac environments
Problem Solving SkillsEnglish
MELA REPASO
HR OfficerTamaray People Solutions Corporation
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