• Proficient written and verbal communication skills in English
• Prior experience providing chat support in dating site is an advantage
• Able to do multi-tasking

Must have actual/real-time experience in the following areas for at least 3 years

• SIP Phone
• Android Phone
• DECT Phone
• Headset and Speaker
• Android Video Endpoints
• Windows Video Endpoints
• Meeting Room Endpoints Accessories
• General Mode (MeetingBar, MeetingBoard, Meeting Eye)
• Video Conferencing Solution & System
• Smart Workspaces Devices
• Zoom Devices
• 8X8 Devices
• Teams Devices
• Blue Jeans Devices
• Verizon
• Vonage
• Pro Audio Visual Solution
• PABX
• Knowledge in RingCentral Devices
• Knowledge in Return Merchandize Authorization (RMA)
• Desktop Phone

Lealsight LLC is seeking a proactive IT Specialist to support our technology infrastructure and ensure optimal system performance. The successful candidate will be responsible for troubleshooting, maintaining, and implementing IT solutions.

Key Responsibilities:

• Monitor and maintain IT systems and networks.
• Provide technical support to staff and resolve IT issues promptly.
• Install and configure hardware and software.
• Assist in IT projects, system upgrades, and documentation.
• Ensure data security and implement backup procedures.

We’re Hiring: Level 2 Tech Support Specialist

Transform your workspace and your career—join us for a flexible work-from-home role that fits your lifestyle!

We are currently on the lookout for a Level 2 Tech Support Specialist to join our team at Cloudstaff, the #1 workplace everywhere! Get hired from now until December 2024 and get 2 tickets for you and your loved one to this year's year-end party at The Philippine Arena featuring global musicians, Air Supply.

Role: Level 2 Tech Support Specialist

Work Arrangement: Work from home

Schedule: Night shift

Job Summary: We’re looking for someone that has experience with smaller companies and is well rounded in different aspects of IT. Someone that is a problem solver and likes to take the initiative.

The Level 2 Tech Support Specialist is responsible for providing advanced technical support and troubleshooting services to resolve complex issues that cannot be addressed by Level 1 support. This role involves diagnosing and resolving software, hardware, and network-related problems, as well as escalating issues to higher-level support when necessary. The Level 2 Tech Support Specialist plays a crucial role in ensuring the efficient operation of IT systems and providing excellent customer support experience.

1. Technical Support:

- Provide advanced troubleshooting and support for software, hardware, security, network, and server issues.

- Diagnose and resolve technical issues through detailed analysis and problem-solving, and effective use of internal tools.

- Document issues, troubleshooting steps, solutions, reference external resources used/followed, and processes to improve future support efforts.

2. Customer Service:

- Communicate effectively with customers to understand their technical issues and provide timely resolutions.

- Ensure high levels of customer satisfaction by providing professional and friendly support.

- Educate customers on best practices and preventive measures to avoid recurring issues.

3. System Maintenance and Updates:

- Perform regular system maintenance and updates to ensure optimal performance.

- Assist with the deployment of software updates, patches, and configuration changes.

- Monitor system performance and proactively address potential issues.

4. Teamwork, Collaboration, and Escalation:

- Collaborate with other IT team members to resolve complex technical issues.

- Escalate unresolved issues to Level 3 support or specialized teams as necessary.

- Provide detailed information and context to higher-level support to facilitate quicker resolution.

- Meet and exceed the KPI targets set by the client and the Service Manager

5. Training and Documentation:

- Develop and maintain documentation for common issues and solutions.

- Train Level 1 support staff on new technologies and advanced troubleshooting techniques.

- Stay updated with the latest technology trends and advancements in IT support.

6. Adherence to Internal Procedures

- Follow Standard Operating Procedures (SOPs) for daily, weekly, and other recurring tasks

- Full compliance to all our Security Procedures and Keeping a Vigilant Eye for Security Issues

- Full compliance to internal House Rules / Code of conduct

• Provide technical support for Windows, Mac, and Linux desktop environments.
• Manage and troubleshoot Google Drive and Google Sheets issues.
• Configure and maintain RDP and VDI environments.
• Administer and troubleshoot Linux and Windows servers.
• Provide support for LastPass, web hosting, email servers, and cloud servers.
• Monitor and manage networks using tools like PRTG and Nagios.
• Ensure network security and address any security issues as they arise.
• Knowledge of network security practices.

• Assist customers with technical aspects of Vaannaa Technologies’ solutions in the ICT industry.
• Provide product demonstrations, educate clients on features and benefits.
• Resolve technical issues and support sales teams in achieving targets.
• Facilitate a collaborative relationship between sales and technical departments.
• Stay updated on industry trends and product innovations.

We are seeking a highly motivated and detail-oriented Operations Support (Real Time Analyst) to join our team in the dynamic environment of a Virtual Call Center Campaign. The primary responsibilities of this role involve efficient dialer monitoring, conducting calling audits, real-time monitoring and, reporting and analytics .

Who We Are  

M-Power Solutions is more than just a company – we're a family of innovators, go-getters, and dream-chasers. Our mission? To empower businesses and individuals to reach their full potential through cutting-edge CRM and marketing automation solutions.

Our Core 4 Dedications  

• Dedication to Growth: We believe in being 1% better every day, both personally and professionally.
• Dedication to Showing Up: For our clients, for each other, and for ourselves.
• Dedication to Excellence: We strive for the highest standards in everything we do.
• Dedication to Empowerment: We uplift and enable others to reach their full potential.

Key Responsibilities:

Dialer Monitoring:

• Maintain continuous surveillance of the dialer system throughout the assigned shifts.
• Ensure the seamless functioning of dialer operations to optimize campaign performance.
• Respond promptly to any dialer-related issues and liaise with technical support for quick resolutions.

Real-Time Monitoring:

• Monitor live calls to ensure quality and compliance
• Provide immediate support and guidance to agents as needed
• Identify trends and patterns to improve overall operational efficiency

Calling Audits (10%-20% of the role):

• Conduct comprehensive audits of outbound calls to ensure compliance with campaign protocols and quality standards.
• Provide feedback and reports on calling performance, identifying areas for improvement.

Reporting and Analytics

• Create comprehensive reports on key performance indicators (KPIs)
• Develop and maintain analytics dashboards
• Design and implement complex formulas for data analysis and forecasting
• Present findings and recommendations to management

Preferred Qualifications:

• Familiarity with dialer systems and calling processes is a plus.
• Macro Knowledge is a plus
• Knowledge of SQL or other database languages

Work Hours:

• PH Graveyard Shift
• Full time (Fixed 8 hrs/day, Mon-Fri)

Compensation:

• $3/hour
• Performance Evaluation after 4 months for a Salary Increase
• Paid weekly

Benefits:

• PTO (Vacation Leave) that increases every year that you are with us
• Separate PTO for Sick Leave
• Maternity and Paternity Leave
• Bereavement Leave
• Evaluation and opportunity for raises every 4 months from start date.

Opportunity! All our positions have multi-tiered levels so you can get promoted in a matter of months. You get a detailed breakdown of what the qualifications are for every position and their respected levels, as well as the requirements and responsibilities that come with them.

Growth! After graduating training, all employees get a dedicated Grow Plan for the year that breaks down the annual goal into actionable weekly tasks.

We will reach out to you via the email address provided in your resume should you qualify for the next steps of your application. 

About the Role:

Setting up the software correctly and debugging why the software did something. The role will occasionally require building small scripts using JS. 

Working Arrangement: Permanent Remote

Shift Schedule: Monday - Friday. 2:00 PM - 11:00 PM

About the Job

• Meeting with clients and catering to their issues. 
• Attend to customer issues: 
• Troubleshooting, investigation, bug checking, replication of issues. 
• Communicate and inform customers on the details, status, and progress of the issue. 
• Communicate with the Dev team for bugs and log it into Jira. 
• Training customers in best practices with system usage.  
• Create training documents for Driver App and Web App. 
• Configurations: driver profile, user profile, and setting the level of access required. 
• Setting up the customer environment before the go-live. 
• Creates Project documentation 
• Participating in Project Meetings like (kick-off, project frame, lessons learned) 

Your Qualification

• Deep knowledge of transportation and logistics business processes
• Relevant experience with Final Mile
• Relevant background with Bash Commands and scripting (Phyton, Java)
• Experience in checking logs in the system (we use Putty and SQL Developer database
• Knowledge of Unix/CLI commands, experience with software/website development, SQL/MS Access/Database knowledge
• Experience with transfer protocols (FTP, SFTP, AS2, API)
• Experience with mapping software
• AWS concepts, fundamental AWS services, Web application concepts 
• Jira, Confluence, Salesforce 
• Ability to develop and maintain strong, productive relationships with customers, partners, and consultants. 
• Prior experience diagnosing system process issues – gap analysis 
• Experienced in defining problems, collecting data, establishing facts, and drawing valid conclusions
• Strong communicator, able to influence and collaborate at all levels to maximize problem resolution while effectively presenting information and responding to highly specialized technical questions

Job Offer

• 21 Days Paid Time Off (PTO) Annually + 1 Additional PTO per successful year of tenure (up to five (5) years)
• HMO coverage for employee +1 FREE dependent on the first day of employment
• +1 additional FREE dependent per successful year of tenure (up to five (5) years)
• Tenure Incentive Program*
• FREE daily meal
• Referral Bonus of up to Php20,000.00*
• ALL government mandated benefits

*Terms and conditions apply

We are looking for an experienced IT professional to design and implement an internal tracking system tailored for our recruitment process. The successful candidate will collaborate with the HR and recruitment teams to understand the requirements and develop a solution that optimizes candidate management, streamlines communication, and tracks progress across all recruitment stages.

Key Responsibilities:

• Design, develop, and implement a customized recruitment tracking system.
• Collaborate with HR and recruitment teams to gather requirements and ensure system functionality aligns with recruitment needs.
• Create a user-friendly interface for managing candidate information, tracking application status, and scheduling interviews.
• Develop reporting tools to generate insights on recruitment metrics, including time-to-hire, candidate pipeline, and source effectiveness.
• Integrate the system with existing HR and communication tools (e.g., email, calendar systems).
• Ensure data security and confidentiality in compliance with company policies.
• Provide training to HR and recruitment staff on how to use the tracking system effectively.
• Troubleshoot technical issues and offer ongoing support and updates for system improvements.

REMOTE FULL-TIME. A company based in Canada is looking for its European-based client (3D printing company), a Technical Database Engineer.

The successful candidate will focus on the development. The testing on the physical machines will be done by the client's engineers.

RESPONSIBILITIES:

• Develop and implement a comprehensive solution for connecting on-site or customer-based equipment to a database.
• Load sensor data and other machine data recorded in log files into the database for predictive maintenance, process parameter optimization, and quality assurance purposes.
• Manage typical data such as machine settings, sensor values, and images within the database.
• Facilitate storing and retrieving machine settings from the database for different units.
• Implement license management, allowing machines to verify customer licenses for specific components.
• Oversee the generation of log files on the machine's side, coordinating with control technology as needed.
• (Additional Task) Incorporate functionalities into the Build Processor software, including CAD part geometry import, slicing, geometry manipulation, replication and arrangement of parts on screens, generating support structures, and exporting screen layouts in Gerber format.

1. Domain: Baseline Configuration
2. Document existing configuration and policies on Security tools
3. Domain: Security Policy
4. Assist in the Development and execution of processes for review, maintenance, and dissemination of security policies.
5. Assist in the Creation of policies to provide direction for the information security program as well as regular reviews and updates.
6. Assist in ensuring policies are being followed and correcting violations as well as approving and tracking policy exceptions.
7. Domain: Security Audit
8. Review current state of compliance adherence, identify gaps, and recommend gap-closure initiatives.

New Product Development

• Assist in shaping the product vision, strategy, and roadmap for a specific area of the business.
• Help create business cases for new products and improvements to existing products.
• Support internal communication about product features and benefits to ensure team alignment.
• Conduct market research to help assess demand and product positioning.
• Stay informed about trends in Web2 and Web3 applications and games.

Product Execution

• Help execute the product roadmap, from brainstorming new features to launching them.
• Work with teams from Tech, Business Development, Marketing, and Operations to support product delivery.
• Assist in creating product documentation and understanding user needs.
• Support partnerships and integrations with external applications.
• Help track key metrics to measure product success.

User Experience and Customer Feedback

• Contribute to designing a smooth and enjoyable user experience.
• Learn about customer needs and how they perceive our product.
• Participate in user interviews and usability testing to validate ideas.
• Collaborate with the Customer Support team to understand and address user feedback.

About the Role:

We are looking for a reliable and detail-oriented Support Specialist to join our team remotely. In this role, you will be responsible for addressing user inquiries, resolving issues, and ensuring a positive experience for our customers. The ideal candidate will have excellent communication skills, a proactive approach to problem-solving, and a strong commitment to customer satisfaction.

Key Responsibilities:

• Provide responsive support to users via email, chat, and phone.
• Troubleshoot and resolve user issues promptly and effectively.
• Collaborate with internal teams to escalate and resolve complex issues.
• Maintain accurate records of user interactions and issues.
• Identify common customer challenges and suggest solutions to improve the user experience.
• Keep updated on product information to assist users accurately.

As a Talent Acquisition Officer, you will be responsible for attracting and identifying top 

talent for our National Disability Insurance Scheme (NDIS) registered company. You will 

manage the end-to-end recruitment process from job posting to offer letter, while building 

strong relationships with hiring managers and candidates. Additionally, you will be 

responsible for developing and implementing recruitment strategies to attract diverse 

candidates, ensuring compliance with all relevant laws and regulation. This role involves working closely with internal stakeholders to understand staffing needs, sourcing candidates, and ensuring that all hires meet NDIS standards and requirements. The Talent Acquisition Officer will also ensure a smooth onboarding process and promote the organization’s employer brand within the NDIS space

Key Responsibilities:

• End-to-End Recruitment:
• Manage the entire recruitment process, including job posting, sourcing, screening, interviewing, and extending offers to candidates for various roles, such as support workers, care coordinators, and allied health professionals.
• Ensure candidates meet the specific requirements of NDIS participant care plans, such as necessary qualifications and experience with disability support.
• Sourcing and Attracting Talent:
• Develop and implement sourcing strategies to attract qualified candidates, including using online job boards, social media platforms, and industry-specific networking channels.
• Build and maintain a talent pool for ongoing NDIS-related staffing needs, with a focus on hard-to-fill positions such as specialist disability support roles.
• Compliance and Documentation:
• Ensure all candidates undergo the necessary pre-employment checks, including NDIS Worker Screening Checks, Working with Children Checks, First Aid certifications, and other relevant background checks.
• Maintain accurate records of all recruitment activities in compliance with NDIS standards and internal company policies.
• Candidate Screening and Interviewing:
• Conduct initial screening and interviews, evaluating candidates based on their qualifications, experience, and alignment with the organization’s values.
• Ensure that candidates are empathetic, culturally sensitive, and committed to providing high-quality care to NDIS participants.
• Collaboration with Internal Teams:
• Work closely with hiring managers and NDIS service coordinators to understand specific staffing needs and participant requirements.
• Provide expert advice on market trends, talent availability, and recruitment best practices in the disability support sector.
• Onboarding and Support:
• Coordinate the onboarding process for new hires, ensuring they have the necessary training and clearances to start their roles.
• Ensure new employees understand the NDIS participant care plans and are familiar with the organization’s processes, policies, and values.
• Employer Branding and Networking:
• Promote the organization as an employer of choice within the NDIS industry, enhancing the company’s reputation through positive candidate experiences and engagement in industry events.
• Reporting and Analytics:
• Track key recruitment metrics, such as time-to-fill, quality of hire, and retention rates, to continuously improve the recruitment process.
• Provide regular reports on hiring progress, recruitment challenges, and market trends to HR leadership and department heads.

Company Description

Treantly is a Canadian-based recruitment agency that facilitates the connection between businesses in North America and exceptional remote staff in the Philippines. 

The Technology Inside Sales Representative will be responsible for engaging with clients,

understanding their technical needs, and ensuring that the right products are recommended and

delivered. This role involves creating detailed proposals, asking the right questions to avoid

technical mismatches, and providing excellent customer service throughout the sales process.

The successful candidate will also collaborate closely with the sales and procurement teams to

ensure a smooth ordering process.

• Engage with customers to identify their technology needs and recommend appropriate solutions.
• Create detailed proposals and ensure all necessary hardware, software, and accessories are accounted for.
• Ask key questions to ensure compatibility of products (e.g., verifying connections, additional accessories such as mice, keyboards, etc.).
• Manage the procurement process, including placing orders, tracking shipments, and coordinating with vendors.
• Build and maintain relationships with clients, providing support throughout the sales process and following up after product delivery.
• Collaborate with internal teams to ensure the smooth processing of orders and fulfillment of customer requirements.
• Upsell additional products or services when appropriate.
• Stay updated on the latest technology trends and product offerings to provide informed recommendations. 

Must-Have Requirements:

● Strong understanding of technology products, including hardware (e.g., monitors,laptops), and the ability to troubleshoot basic compatibility issues.

● Proven experience in inside sales, preferably within the technology sector.

● Excellent communication skills with the ability to ask key technical questions to ensurethe right products are ordered.

● Experience with procurement processes, including placing orders, managing vendorrelationships, and following up on deliveries.

● Strong attention to detail and problem-solving skills to handle technical inquiries andcustomer concerns.

● Ability to work independently in a remote environment while maintaining strong customerFocus.

● Previous experience working with tech companies or in tech sales roles.

What we Offer:

• Opportunities for growth and advancement
• Competitive compensation package, including Philcare HMO

Work Hours:

• Full-time, Eastern Standard Time business hours, Remote