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IT Service Desk | Competitive Salary Package | 2 Virtual Interviews Only | Start ASAPUrgent
Nezda Technologies Inc.
IT Service Desk | Competitive Salary Package | 2 Virtual Interviews Only | Start ASAP
Nezda Technologies Inc.Job Description
- Allowances
Meal Allowance, Transportation Allowance
- Employee Recognition and Rewards
Performance Bonus, Annual Appraisal, Employee of the Month Award, Employee Recognition Program, Incentives
- Government Mandated Benefits
13th Month Pay, Employee Loan, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
- Insurance Health & Wellness
Health Insurance, Life Insurance, HMO
- Perks Benefits
Parking Space
- Professional Development
Job Training
- Time Off & Leave
Sick Leave, Vacation Leave
Description
START ASAP! VIRTUAL INITIAL AND FINAL INTERVIEW ONLY! NO ASSESSMENT! APPLY NOW!
WORK ONSITE: ETON CENTRIS, QUEZON CITY
POSITION: IT SERVICE DESK
SHIFT: SHIFTING SCHEDULE (MUST BE OKAY TO DAY SHIFT)
- Ensure timely response of all the tickets raised by the client end user.
- 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations.
- Provide basic in-house training in MS Office applications used within the Association (Word, Excel, Outlook, PowerPoint).
- Log all calls in the Service Desk ticketing tools such as ServiceNow.
- Basic Active Directory knowledge. Creating user accounts, reset passwords, create groups etc.
- Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solution as per the defined resolution timeframe.
- Provide an acceptance and immediate resolution to the high-priority tickets/ service.
- Track all the tickets from acceptance to the resolution stage as per the resolution time defined by the customer.
OFFER AND BENEFITS:
- Up to 35,000 Salary Package
- 20% Night Differential
- HMO Day 1
- Annual appraisal
- Performance-based incentives
- Other benefits will be discussed upon Job Offer
Requirements
- At least HS/SHS Graduate
- With at least 1 year IT Service Desk / Help Desk Experience
- Amenable to Start ASAP
- Amenable to Work Onsite in Quezon City
ac cruz
Assistant Talent Acquisition ManagerNezda Technologies Inc.
Active within three days