We are seeking an Entry-Level IT Helpdesk Technician to provide level 1-2 IT support for a fast-paced and growing organization. This role is ideal for someone who is motivated, eager to learn, and capable of working independently. No prior experience is required, as comprehensive training will be provided for the right candidate. If you are a self-starter looking to begin a rewarding career in IT, we want to hear from you!

Responsibilities:

• Provide level 1-2 IT helpdesk support, including troubleshooting hardware and software issues.
• Respond to client inquiries promptly and professionally, resolving technical problems efficiently.
• Assist in setting up, configuring, and maintaining IT systems and equipment.
• Document and track technical issues and resolutions in the ticketing system.
• Communicate effectively with team members and escalate complex issues when needed.

Experience and Knowledge of Windows Server, Linux, Networking, AWS and Azure will be plus.

This role is for 16 -20 Hours Per Week @ 4 USD PH

You need strong English skills

Prior Experience is IT support is required

Lealsight LLC is seeking a proactive IT Specialist to support our technology infrastructure and ensure optimal system performance. The successful candidate will be responsible for troubleshooting, maintaining, and implementing IT solutions.

Key Responsibilities:

• Monitor and maintain IT systems and networks.
• Provide technical support to staff and resolve IT issues promptly.
• Install and configure hardware and software.
• Assist in IT projects, system upgrades, and documentation.
• Ensure data security and implement backup procedures.

1. Organize and input new contacts (accountants, real estate agents, buyers agents, etc.) into the CRM and prospective list.

2. Update the CRM with notes on interactions, follow-up dates, and statuses after calls and meetings.

3. Segment and categorize leads based on priority, engagement level, and potential business opportunities.

4. Coordinate and schedule meetings or presentations with stakeholders after initial outreach.

5. Send calendar invites, confirm meetings, and ensure reminders are sent out prior to appointments.

6. Reschedule meetings as needed and handle any last-minute changes.

7. Draft and send follow-up emails after initial calls or meetings to stakeholders, requesting

business or sharing additional resources. Create a personalised template if necessary.

8. Create personalised email templates for outreach to new contacts.

9. Assist with the creation and formatting of presentation materials for meetings with stakeholders.

10. Prepare proposals, contracts, or agreements based on the outcomes of your meetings such as referral agreements.

11. Research potential new partners (accountants, real estate agents, buyers’ agents) in your area and identify opportunities for outreach.

12. Track competitors’ activities and their relationships with key stakeholders.

13. Keep a record of local real estate market trends to use in presentations or discussions with partners.

14. Compile weekly reports on outreach, meetings set, presentations given, and any leads or business generated.

15. Other admin and sales support as needed.

We are seeking an experienced Senior-level Graphics and Design professional who can also serve as an Executive Assistant to our Chief Operating Officer (COO). The ideal candidate must have an American accent or a neutral accent for smooth communication in a professional setting. This is a fully remote position, requiring strong design skills, attention to detail, and executive assistance capabilities.

Key Responsibilities:

• Provide executive-level support to the COO, including managing calendars, coordinating meetings, and handling correspondence.
• Create and oversee graphic design projects, ensuring high-quality, professional standards are met.
• Assist in the preparation of presentations, reports, and other visual materials for internal and external stakeholders.
• Manage communication between departments and external parties on behalf of the COO.
• Act as a gatekeeper to manage the COO’s schedule and workflow, prioritizing and completing all tasks on time.
• Handle sensitive and confidential information with discretion.
• Collaborate with other team members to ensure smooth operational and project execution.

We are seeking a skilled Microsoft Power Platform Developer with at least 2 - 3 years of experience developing Power Platform solutions to join our team. The ideal candidate will have experience in building and deploying solutions using Power Apps, Power Automate, Power BI, and Dataverse (formerly Common Data Service).

Certification in one or more of the Power Platform technologies is a plus. In this role, you will be responsible for developing, testing, and deploying custom applications using the Microsoft Power Platform, as well as providing technical guidance and leadership to junior team members.

RESPONSIBILITIES:

- Design, develop, and maintain custom solutions using the Microsoft Power Platform

- Develop, test, and deploy Power Apps, Power Automate, Power BI, and Dataverse solutions

- Collaborate with stakeholders to gather requirements and develop functional specifications

- Provide technical guidance and leadership to junior team members

- Develop technical documentation and provide end-user training and support

- Manage project timelines and deliverables, and communicate progress to stakeholders

- Identify and troubleshoot issues and provide technical support as needed

- Stay up-to-date with the latest trends and developments in the Microsoft Power Platform ecosystem

- Participate in peer code reviews to ensure the quality of deliverables

- Participate in project planning and estimation, as needed

OnSpot Global is a dynamic startup company specializing in providing top-notch outsourcing solutions, with a particular focus on the logistics industry. While our core expertise lies in logistics, we are also well-equipped to cater to the diverse outsourcing needs of businesses across various sectors.

We prioritize delivering exceptional customer service and customized IT solutions to build robust relationships with our clients. Our team of experienced professionals provides tailored solutions that precisely meet each client's unique requirements. We are actively seeking a highly motivated and results-oriented IT Administrator to join our team and drive our growth.

We're seeking a highly motivated and results-oriented IT Administrator to join our growing team and play a crucial role in driving our company's growth.

Responsibilities:

• Provide general IT support and troubleshooting for internal users.
• Integrate and manage client applications.
• Manage and maintain our IT infrastructure, including hardware and software.
• Administer and secure our network environment.
• Perform system maintenance and upgrades.
• Implement and maintain data security protocols.
• Collaborate with other departments to ensure smooth operations.

• Customer Interaction:
• Provide bilingual (Spanish/English) support via phone, email, and live chat to address customer inquiries, concerns, and product-related questions in a professional and timely manner.
• Problem Resolution:

Listen attentively to customers, identify their needs, and resolve issues or escalate them as necessary. Provide clear and concise solutions that enhance the customer experience.

• Cross-team Collaboration:

Work closely with sales teams and other departments to ensure a seamless customer experience, providing important feedback, and ensuring smooth coordination between teams.Record and update customer interactions in the system, ensuring all details are accurately captured for future reference. Provide timely reports as required.Educate customers on products, services, and self-service tools to empower them in resolving their own inquiries and issues.Build long-term relationships with customers, ensuring their satisfaction and addressing any follow-up needs they might have.Required Skills & Qualifications:

• Documentation & Reporting:
• Customer Education:
• Customer Retention:

• Fluency in Spanish & English:
• Must have a
• very good command
• of both Spanish and English (written and spoken). The ability to communicate clearly, concisely, and professionally in both languages is essential.
• Customer Service Experience:

Previous experience in customer service and strong interpersonal skills and a passion for helping others are key.

• Strong Communication Skills:

Excellent verbal and written communication skills in both Spanish and English. Ability to handle customer inquiries in a friendly, courteous, and effective manner.Ability to think critically and solve customer issues quickly, ensuring a high level of satisfaction.Comfort with using CRM systems, email platforms, and other customer service tools. Ability to quickly learn new software applications.Ability to document customer interactions with accuracy and clarity.Must be proactive, professional, and work well in a team-oriented environment.

We will reach out to you via the email address provided in your resume should you qualify for the next steps of your application. 

The IT Centralized Services Engineer will become a subject matter expert for all our internal tools. The  

IT Centralized Services Engineer will work with the Managed Services team to identify high-impact, recurring issues facing our clients and implement best practices using automation & RMM to reduce the amount of time these issues take to resolve (OR prevent the issue in the first place). 

The IT Centralized Services Engineer has ultimate responsibility for the deployment, maintenance, and continued operation of the tools the Helpdesk uses to manage and support the client base. 

Maintenance of existing core internal tools:

• RMM, Backup platform, other platforms such as ConnectWise and Crewhu, etc...
• This can be done in conjunction with the NOC team, to roll out patches, fixes and updates across out clients. 
• Run regular audits on customer environments to ensure tools are properly set up, secured and operational, and highlight deficiencies where they exist. 
• Continuous Process & Tools improvement :
• improve the configuration and utilization of our existing core software tools by looking at opportunities to leverage capabilities of the tools.
• Conduct research and evaluate new technologies that can improve service delivery and efficiency of the internal team
• You are responsible to provide training to employees on the process and use of internal tools.

Proactive Services:

• ​​​​​​​Patch systems by updating software packages.  
• Perform automation tasks such as automating computer setups, small office moves, upgrading software and systems, etc.  
• Assist with administering and managing the backup solutions that the company provides to its clients.
• Assist with maintaining and updating the API integrations used to connect its internal tools with the external vendors. The API integrations can enable the MSP to automate workflows, exchange data, and access features across different platforms and services. 

Document and information repository:

• ​​​​​​​Create and maintain technical documentation to ensure team members stay up to date on best practices.  
• Ensure that all documentation located in the central repository stays up to date.  
• Notify the team of any updates or changes made to that client’s location.  

Benefits: 

• Up to 1-month FREE Accommodation for those relocating to Pampanga *
• 21 Days Paid Time Off (PTO) Annually + 1 Additional PTO per successful year of tenure (up to five (5) years)
• HMO coverage for employee +1 FREE dependent on the first day of employment
• +1 additional FREE dependent per successful year of tenure (up to five (5) years)
• Tenure Incentive Program*
• FREE daily meal
• Referral Bonus of up to Php20,000.00*
• ALL government-mandated benefits

*Terms and conditions apply

1. Microsoft 365 Administration Support: Proficiency in managing and troubleshooting Microsoft Office applications like Outlook, Word, Excel, PowerPoint. Understanding of Office 365 cloud services and administration is essential.
2. Microsoft Azure AD Support: Familiarity with Azure Active Directory for user management, including creating and managing user accounts, groups, permissions, and access controls.
3. Microsoft Windows Desktop Operating Systems: In-depth knowledge of various versions of Windows OS, including installation, configuration, troubleshooting, and maintenance.
4. Mobile Operating Systems (Android and iOS): Understanding of mobile operating systems, including setup, configuration, app management, and troubleshooting common issues.
5. Networking Fundamentals, VPN, and LAN Technologies: Basic to intermediate knowledge of networking concepts, including configuring and troubleshooting LAN and VPN connections.
6. Security Basics and Endpoint Security Software: Awareness of cybersecurity principles, ability to work with antivirus software, and understanding of endpoint security practices.
7. Ticketing Systems and Remote Support Tools: Experience with ticketing systems for tracking and managing IT support requests. Familiarity with remote support tools for providing assistance to users who are not physically present. 

IT Auditor plays a crucial role in evaluating computer information systems, conducting risk assessments, and performing internal control and audit reviews. He/She ensure compliance with application and infrastructure security standards, identify weaknesses, and develop strategies to prevent security breaches. The IT Auditor also assesses financial, operational, compliance, and reputational risks, and provides recommendations to enhance governance, risk management, compliance, and internal control activities within the organization.

The IT Officer is responsible for the end-to-end management of the company’s IT infrastructure, ensuring smooth day-to-day operations by providing technical support, managing data security, and maintaining all IT equipment. This role also involves monitoring and inventorying IT assets, troubleshooting hardware and software issues, and ensuring the secure and efficient functioning of the company's network and internet services.

Key Responsibilities:

IT Infrastructure Management

• Oversee the company’s entire IT infrastructure, including servers, workstations, network devices, printers, and telecommunication systems.
• Ensure the optimal performance and uptime of the network and internet services, troubleshooting any connectivity issues as they arise.
• Maintain, configure, and update software and hardware systems, ensuring all are functioning efficiently.

Data Security & Management

• Implement and monitor security protocols to safeguard sensitive company data from internal and external threats (e.g., malware, phishing attacks).
• Conduct regular data backups and ensure disaster recovery plans are in place.
• Manage user access rights and permissions, ensuring compliance with data protection regulations and internal policies.

Technical Support

• Provide first-level and second-level technical support to employees, troubleshooting and resolving issues related to computers, printers, software applications, and network connectivity.
• Assist with setting up and configuring workstations, laptops, and other IT equipment for new employees.
• Support users remotely and on-site to resolve IT issues in a timely and efficient manner.

Hardware & Software Maintenance

• Regularly perform preventive maintenance of IT hardware, ensuring the proper functioning of workstations, servers, routers, and other peripherals.
• Install and configure operating systems, software applications, and security updates as needed.
• Maintain and troubleshoot office hardware such as printers, scanners, and network equipment.

Inventory Management of IT Equipment

• Track and maintain an up-to-date inventory of all IT equipment, including laptops, desktops, servers, and networking hardware.
• Monitor the lifecycle of IT equipment, planning for upgrades, replacements, or decommissioning of outdated assets.
• Ensure the proper disposal of old or malfunctioning IT equipment following company policy and environmental guidelines.

Network Administration

• Monitor the company’s LAN, WAN, and internet connections to ensure stable and efficient operation.
• Configure and maintain routers, switches, and firewalls to optimize network performance and security.
• Work with service providers to resolve any external connectivity issues or outages.

End-to-End IT Procedures

• Develop and implement IT procedures for various operations, including troubleshooting, security management, backup processes, and equipment maintenance.
• Ensure compliance with company policies and best practices in all IT-related activities.

System Upgrades & Development

• Propose and implement upgrades to IT infrastructure to meet the growing needs of the business.
• Recommend new software, hardware, and systems that can improve business processes and operational efficiency.
• Test and deploy new IT solutions that align with business goals.

Vendor & Service Provider Management

• Coordinate with external IT vendors and service providers for purchasing, maintenance, and support of IT hardware and software.
• Evaluate and manage third-party IT service providers, ensuring the quality and reliability of their services.

Training & Development

• Provide training to staff on the effective use of hardware and software systems, including security awareness and best practices.
• Develop documentation and user guides for commonly used software and hardware setups.

• Provide financial advice to clients and help them achieve their financial goals.
• Work with the Unit Head in achieving team target through recruitment and sales.
• Analyze and evaluate clients' current financial status by reviewing financial documents, investment portfolios, and future goals.
• Develop customized financial plans based on clients' needs and objectives.
• Recommend appropriate strategies and products, such as investments, insurance, and retirement plans, to clients.
• Monitor and review clients' financial plans regularly to ensure they remain on track to meet their goals.

• Prepares and completes work on materials by welding, cutting, grinding, and cleaning metal and stainless steel.
• Interpret blueprints, drawings, and measurements to plan layouts.
• Weld small and large machinery for industrial welding and oversee machines that perform the same job.
• Maintain and repair all machinery.
• Assess welded surfaces, structures, and components to identify errors.
• Follow and enforce strict safety regulations such as wearing heat-resistant gloves, protective masks, and safety shoes.
• Monitor machinery for appropriate usage and temperature.
• Weld components in flat, vertical, and overhead positions.

Provide support to the Director of Finance and Business Systems; anything to do with IT, and tech systems. From Excel data spreadsheet analysis, reporting, maintenance on our tech stack.

Solid experience in the following software/program:

• Microsoft 365 for emails/ document storage
• Netsuite for our ERP
• Hubspot
• Umbraco
• Netstock

NetSuite Support:

While we utilize a lot of NetSuite someone that understands the basics of NetSuite through and through so they can provide suggestions and solutions.

Some of the tasks that will be involved:

• Create basic complex saved searches
• Redesign forms
• Generate reports for data analysis
• Small system improvements by new fields
• Other System maintenance.
• Importing data into Netsuite i.e. Price increases, and other customer data updates

Problem Solving Website Integrations

• We have a few things we can check in the integration settings with our integration of NetSuite and Umbraco our CMS. Troubleshooting these integrations and checking all fields are correctly populated to make sure issues are resolved.

Implementing New Systems

• Helping out to implement and integrate systems like WMS, Ask Nicely, Bill Automation, HubSpot Integration, NS Manufacturing module and NetSuite Analytics Warehouse. This will involve a lot of data cleansing, tidying and prepping.

Excel spreadsheets

• Creating spreadsheets from existing data, creating pivot charts, for data analysis for other team members.

• Directly supervises all field sales personnel. Assist Technical Representative in planning, organizing and executing sales calls/activities.
• Maps-out sales strategies.
• Collates market data (competitors pricing and activities).
• Assists and conducts annual sales workshops.
• Assists updating of price list.
• Checks correctness of entries on customer order forms and recommends approval of customer orders.