Job Responsibilities:

1. Responsible for overseas new user acquisition, conversion, new promotion, recall of old users and prevention of churn, etc.

2. Responsible for user growth experiment design, growth model construction, and fission activity gameplay design

3. Data-driven, based on data analysis and user needs, explore opportunities for user growth, verify and summarize growth strategies for different tiered users

Lunker Pty Ltd, a dynamic pioneer in the Accounting & Finance industry, seeks an adept Finance Consultant to propel our financial strategy and capital management.

• Develop and implement a comprehensive operational strategy based on the long-term development goals of the casino
• Establish and maintain good customer relationships, enhance customer satisfaction and loyalty, and promote customer sustained consumption;
• Supervise the work of the customer service team to ensure that customer inquiries, complaints and other problems can be solved in a timely and effective manner;
• Ensure that the operation activities of the casino comply with relevant laws, regulations and regulatory requirements to avoid legal risks.

Are you a marketing mastermind ready to make waves in the exciting world of offshoring? Our vibrant marketing company in the heart of Dumaguete City is looking for a Marketing Operations Manager who'll take our services to the next level!

As our Marketing Operations Manager, you'll be the driving force behind our marketing efforts, ensuring our services shine brighter than a supernova. From lead generation to content creation, you'll develop and execute marketing strategies that will make our competitors wonder what hit them.

You'll work with our talented team to deliver top-notch marketing services that will leave our clients grinning from ear to ear.

Our Services:

• Content Creation: Crafting compelling content that will make our clients' brands unforgettable
• Social Media Marketing: Igniting social media channels with creative campaigns that will get people talking
• SEO: Optimizing our clients' online presence to ensure they're always at the top of the search game
• Email Marketing: Delivering personalized, engaging emails that will make our clients' customers feel like VIPs
• PPC Advertising: Creating ad campaigns that will make our clients' products and services irresistible

We are seeking a highly motivated and detail-oriented Operations Support (Real Time Analyst) to join our team in the dynamic environment of a Virtual Call Center Campaign. The primary responsibilities of this role involve efficient dialer monitoring, conducting calling audits, real-time monitoring and, reporting and analytics .

Who We Are  

M-Power Solutions is more than just a company – we're a family of innovators, go-getters, and dream-chasers. Our mission? To empower businesses and individuals to reach their full potential through cutting-edge CRM and marketing automation solutions.

Our Core 4 Dedications  

• Dedication to Growth: We believe in being 1% better every day, both personally and professionally.
• Dedication to Showing Up: For our clients, for each other, and for ourselves.
• Dedication to Excellence: We strive for the highest standards in everything we do.
• Dedication to Empowerment: We uplift and enable others to reach their full potential.

Key Responsibilities:

Dialer Monitoring:

• Maintain continuous surveillance of the dialer system throughout the assigned shifts.
• Ensure the seamless functioning of dialer operations to optimize campaign performance.
• Respond promptly to any dialer-related issues and liaise with technical support for quick resolutions.

Real-Time Monitoring:

• Monitor live calls to ensure quality and compliance
• Provide immediate support and guidance to agents as needed
• Identify trends and patterns to improve overall operational efficiency

Calling Audits (10%-20% of the role):

• Conduct comprehensive audits of outbound calls to ensure compliance with campaign protocols and quality standards.
• Provide feedback and reports on calling performance, identifying areas for improvement.

Reporting and Analytics

• Create comprehensive reports on key performance indicators (KPIs)
• Develop and maintain analytics dashboards
• Design and implement complex formulas for data analysis and forecasting
• Present findings and recommendations to management

Preferred Qualifications:

• Familiarity with dialer systems and calling processes is a plus.
• Macro Knowledge is a plus
• Knowledge of SQL or other database languages

Work Hours:

• PH Graveyard Shift
• Full time (Fixed 8 hrs/day, Mon-Fri)

Compensation:

• $3/hour
• Performance Evaluation after 4 months for a Salary Increase
• Paid weekly

Benefits:

• PTO (Vacation Leave) that increases every year that you are with us
• Separate PTO for Sick Leave
• Maternity and Paternity Leave
• Bereavement Leave
• Evaluation and opportunity for raises every 4 months from start date.

Opportunity! All our positions have multi-tiered levels so you can get promoted in a matter of months. You get a detailed breakdown of what the qualifications are for every position and their respected levels, as well as the requirements and responsibilities that come with them.

Growth! After graduating training, all employees get a dedicated Grow Plan for the year that breaks down the annual goal into actionable weekly tasks.

• Create engaging video and photo content using new existing materials, stock videos, trending music graphics and playful text.
• Collaborate and brainstorm to produce compelling narratives and story boards (digital and print). Develop marketing strategies for cross-platform execution. Collaborate to create sales-generating and viral marketing strategies.
• Assists in planning and implementing marketing activities, conducts market research, and creates reports on marketing metrics.
• Conduct regular checks against competitor and other international brands.
• Assist in paid ads management both online and offline.

• Recommend solutions to clients in order to achieve their financial objectives (medium to long term investments, protection, education funding, retirement funding, estate planning, etc)
• Guide existing clients in making wise financial decisions across different life stages
• Develop business by acquiring and building individual and corporate clienteles
• Manage, develop, and train a group of financial consultants.

The Operations Manager will oversee daily operations in the dermatology industry, focusing on enhancing efficiency and streamlining processes. You will coordinate between departments, manage inventory, and utilize ERP systems to ensure smooth operations. Your role will also include implementing cost reduction strategies and leading process improvements. Strong analytical, communication, and leadership skills are essential for this position.

• Department Coordination: Collaborate with various departments to ensure seamless operations and effective communication across the organization.

• Inventory Management: Oversee inventory levels, manage stock control, and ensure timely replenishment to meet operational needs.

• ERP Experience: Utilize ERP systems to manage and optimize operational processes, generate reports, and maintain accurate records.

• Cost Reduction: Develop and implement strategies to reduce operational costs without compromising quality.

• Process Improvement: Streamline processes to enhance efficiency and productivity within the organization.

• Analytical: Analyze operational data to identify trends, make informed decisions, and drive improvements.

• People Handling: Manage and lead a team, providing guidance and support to ensure high performance and engagement.

Role Name: Operations Manager

Company Overview: Call Center/ IT-Enabled Service/ BPO

Job Responsibilities:

This position handles operational and tactical decisions, such as developing key performance metrics, managing outsourcing, and developing team leaders.

Operations Strategy and Planning:

• Contribute positively and effective to a new BPO
• Supervise agents, supervisors, and team leaders in day-to-day operations in accordance with organizational policies and applicable legal requirements.
• Continuously develop, implement, and review operational strategies, evaluate state-of-the-art technologies, and establish systems, policies, and procedures to improve efficiency, reduce errors, and enhance productivity.
• Provide subject matter expertise in handling escalated calls and complaints, and implement best practices in the process.
• Develop and maintain effective processes for recruiting, onboarding, training, scheduling, mentoring, coaching, performance standards, and rewards and recognition for people and leadership development.

Client-Centric:

• Participate in the development and presentation of business development proposals.
• Provide excellent customer service, assess client needs through Key Performance Indicators (KPIs), ensure customer satisfaction, and report on performance related to customer accounts.
• Balance the needs of key stakeholders and ensure teams are aware of business objectives.
• Implement and oversee the quality of deliverables, and effectively manage team relationships to ensure exceptional performance.
• Maintain data privacy and protect customer information.

People and Leadership:

• Coach and develop direct reports to acquire and refine necessary job skills through constructive feedback, ongoing training, and other coaching techniques. Conduct regular performance reviews and one-on-one meetings with direct reports to evaluate performance against KPIs.
• Provide regular feedback to the Director, Chief Operating Officer, and other members of the management team regarding current operational performance. Escalate issues appropriately and in real-time, including but not limited to financial, performance, and human resources issues.
• Ensure compliance with all company and business policies, procedures, and regulations relating to job duties by following the "lead by example" rule.
• Execute short- and long-term performance goals developed by the Senior Management Team.
• Collaborate with respective Operational Support Teams to train employees to meet client demands.
• Be responsible for the department’s overall performance and for motivating the team to exceed departmental goals and objectives.
• Monitor staff work for quality assurance to foster continuous process improvement and provide excellent service to all customers.
• Effectively coach direct reports on their performance to ensure they meet performance metrics.
• Develop and implement a succession leadership plan and a learning and development program to decrease attrition rates and maintain employee satisfaction.
• Maintain a safe and secure work environment by adhering to safety practices.
• Perform other duties as assigned by management.

We are seeking an experienced Operations Manager to oversee our sticker printing operations. The ideal candidate will ensure efficient production processes, maintain high-quality standards, and manage a dynamic team. This role is critical in enhancing operational efficiency and supporting our growth in the advertising sector.

Production Management:

• Oversee the entire sticker printing process, from design to final production.
• Ensure timely delivery of products while maintaining quality standards.
• Optimize production schedules to maximize efficiency.

Team Leadership:

• Manage and lead a team of production staff, designers, and quality control personnel.
• Foster a positive and productive work environment through training and development.
• Conduct performance evaluations and provide feedback to team members.

Quality Assurance:

• Implement and uphold quality control measures throughout the production process.
• Address and resolve any production issues or customer complaints promptly.

Inventory and Supply Chain Management:

• Monitor inventory levels of raw materials and finished products.
• Coordinate with suppliers for timely procurement of materials.
• Manage logistics and distribution to ensure efficient delivery to clients.

Budget Management:

• Develop and manage the operations budget, ensuring cost-effective practices.
• Identify areas for cost savings and process improvements.

Collaboration:

• Work closely with the sales and marketing teams to understand client needs and ensure alignment on projects.
• Collaborate with the design team to enhance product offerings and innovation.

Reporting and Analysis:

• Analyze operational data and provide insights for decision-making.
• Prepare regular reports on production performance and efficiency metrics.

An Operations Manager is responsible for overseeing and improving the day-to-day operations of an organization. Their role is crucial in ensuring that processes are efficient, resources are utilized effectively, and overall organizational goals are met. Here’s a typical job description:

• Job Title: Operations Manager

• Job Overview

The Operations Manager will be responsible for managing the daily operations of the company, ensuring efficiency, quality, and cost-effectiveness. This role involves coordinating various departments, optimizing processes, and leading teams to achieve operational excellence.

• Key Responsibilities

1. Process Improvement: Analyze and streamline operational processes to enhance productivity and reduce costs.
2. Team Leadership: Manage and mentor a team of employees, fostering a positive work environment and encouraging professional development.
3. Performance Monitoring: Develop and implement performance metrics to track the effectiveness of operations.
4. Budget Management: Oversee the budgeting process, ensuring alignment with organizational goals and financial targets.
5. Project Management: Lead and execute projects aimed at operational improvement and efficiency.
6. Collaboration: Work closely with other departments (e.g., sales, finance, HR) to ensure seamless operations and communication.
7. Compliance: Ensure that all operations comply with industry regulations, safety standards, and company policies.
8. Customer Satisfaction: Address operational issues that impact customer service and implement strategies to enhance the customer experience.

• Skills

- Problem-solving and decision-making abilities.

- Strong organizational and multitasking skills.

- Familiarity with budgeting and financial management.

- Knowledge of supply chain management and logistics.

• Working Conditions

- May require occasional travel to different company locations or to meet with vendors and clients.

- Typically works in an office environment, with some time spent on the operational floor.

This role is essential for driving the company's success and ensuring that all operations align with strategic objectives.

Operational Oversight:

• Oversee daily catering operations, including event planning, food preparation, and service delivery.
• Ensure compliance with health and safety regulations.

Team Management:

• Recruit, train, and supervise staff, ensuring high levels of performance and customer service.
• Schedule staff for events and manage labor costs effectively.

Logistics Coordination:

• Coordinate logistics for events, including transportation, setup, and breakdown.
• Manage inventory and supplies to ensure all necessary materials are available.

Client Relations:

• Serve as the primary point of contact for clients before and during events, addressing any concerns or special requests.
• Build and maintain strong relationships with clients to encourage repeat business.

Financial Management:

• Assist in budgeting and forecasting for catering operations.
• Monitor expenses and implement cost-saving measures where possible.

Quality Control:

• Ensure that all food and service meet the company’s quality standards.
• Gather feedback from clients and implement improvements based on their input.

Reporting:

• Provide regular reports on operational performance, including client satisfaction, staff performance, and financial metrics.

ROLE: *Operations Manager - BPO*

Location: MOA (Pasay), Philippines.

Salary: Open for negotiation

Language: English (Filipino)

Joining Date: ASAP

Headcounts: 4

Permanent

Report to: Senior Manager/AVP

*Must Have: Must have Travel Account background experience, Minimum 10 years in BPO and At least 6 years as Supervisory experience*

*Role/Responsibility*

• Capacity planning and staffing plans for the process based on medium term business forecast.
• Negotiating and finalizing SLA’s with the Client.
• Establishing a review/ reporting mechanism with the Client.
• Developing and approving incentive plans.
• Be a Champion for process & performance improvement projects.
• Develop case studies, show case the business and participate in business acquisition.
• Review progress of attrition action plans and check effectiveness.
• Provide leadership to team of lead assistant managers, team leaders and agents
• Setting goals that align with organizational objectives. Develop and implement actionable strategies to help team meet targets and client expectations
• Ensure compliance with internal policies and procedures, external regulations and information security standards.

*Values & Behavior*

• Customer Service orientation.
• Quality Orientation.
• People oriented.

The Operations Manager is responsible for overseeing daily operations, ensuring efficient processes, and maintaining high productivity levels within the organization. This role involves coordinating with various departments, managing resources, and ensuring compliance with company policies and industry regulations. The Operations Manager will also be tasked with identifying areas for process improvement and implementing strategies to enhance operational efficiency.

• Plans, leads, organizes and controls the overall operations aspect of Operation Dept.,
• Effectively represents the company in handling customer complaints related to the operational processing aspect.
• Ensures the formulation, implementation and monitoring of quality system management,
• Evaluates and monitors the performance of all personnel under Operations Dept.
• Recommends salary increase and adjustments to Director in coordination to HR and Administration Head,
• Any other task related to operation or any other task that maybe assigned by the department.

Authorities of this position.

• To represent the company in all external transactions related to the operations of the company.
• Represent the company in handling customer complaints related to operation.
• Discipline removes erring personnel.
• Approves O.T personnel under operation dept.

Job holders contribute to the growth and profitability of E.S. Print Media Inc. by being responsible in ensuring the smooth and efficient processing of customer orders from the point of purchase to delivery.