PLEASE READ VERY CAREFULLY BEFORE APPLYING.

THIS IS TEMPORARY WFH (EQUIPMENT PROVIDED) AND APPLICANTS MUST BE RESIDING WITHIN NCR AND NEARBY PROVINCES ONLY.

THIS IS VIRTUAL PROCESS

The Customer Service Representative position interfaces with customers via inbound calls or outbound calls, This position provides customer service support and resolution of routine problems regarding client's product or services.

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services

Role: Customer Service Representative II

Company Overview

• OnSpot Global is an outsourcing company that specializes in delivering high-quality customer service solutions for a diverse range of clients across various industries. We are committed to providing exceptional support and helping our clients build strong customer relationships. We are seeking a dedicated and skilled Customer Service Representative to join our team and be part of our mission.

Position Overview

• As a Customer Service Representative at OnSpot Global, you will be responsible for providing top-tier customer support services on behalf of our clients. This role plays a pivotal part in ensuring client satisfaction, resolving customer issues, and maintaining a positive brand image. In this position, you will have the chance to work with various clients and contribute to their success.

About the Role

• The Customer Support Representative is responsible for providing exceptional customer service and support to clients throughout their moving experience. This role involves handling customer inquiries, resolving issues, and maintaining strong customer relationships.
• Duties and Responsibilities
• Customer Interaction: Provide exceptional customer service through various channels including phone, email, and text.
• Issue Resolution: Troubleshoot and resolve customer inquiries, complaints, and problems efficiently and effectively.
• Database Management: Maintain accurate and up-to-date customer information within the CRM system.
• Inbound/Outbound Calls: Handle incoming customer calls and make outbound calls as needed to address customer concerns or provide information.
• Customer Support: Respond to customer inquiries, requests, and complaints via email and text.
• Issue Resolution: Identify and resolve customer issues, escalating complex problems to appropriate departments.
• Data Management: Maintain accurate customer records and data within the CRM system.
• Post-Move Follow-up: Contact customers who have availed of the moving service to gather feedback and address any concerns.
• Move Coordinator Support: Assist move coordinators with customer inquiries, scheduling, and status updates.
• Inventory Management: Support inventory updates and resolve discrepancies related to customer belongings.

Tribe Benefits

• Top Notch Healthcare and Life Insurance Provider
• Regular Private Room and Board
• Maximum Benefit Limit of 150,000 per illness/per year.
• PEC is covered upon activation of the members account.
• Access to all major hospitals.
• Full dental coverage.
• 100,000 Life insurance coverage.

Paid Time Off

• OnSpot Global provides fifteen (15) paid leave to eligible employees to have the opportunity to enjoy time away from work to balance their lives. Leaves can be used to cover vacation leave, sick leave, personal leave, and bereavement leave.
• Birthday Leave

OnSpot Perks: Loan Facilities

• Enjoy financial support during unexpected life events with our accessible loan programs. We offer competitive interest rates and flexible repayment terms to help you manage your financial needs effectively.

OnSpot Perks: Your Gateway to a Better Lifestyle

• Enjoy exclusive access to a wide range of perks and services tailored to enhance your well-being and lifestyle.

This is a full-time remote position. If you are a motivated and customer service driven individual, please apply today. We look forward to hearing from you!

Rx Valet is an early stage us based company revolutionizing the way people pay for prescription medicine. Our product provides users complete pricing transparency on their medications, and can save them up to 90% at any pharmacy nationwide with a few taps in our app, web, or customer service center.

Our core mission is to delight our customers and turn them into Raving fans. You are our customer's advocate and Rx Valet's champion. You will field calls from pharmacies, providers, and customers, and in each case, we are looking to you to ensure each interaction is a positive experience. We understand that in order to do this, we must work closely with pharmacies to ensure claims can be processed quickly and effectively so our customers receive the best experience. You are Rx Valet's champion with the pharmacy. You will field calls from pharmacies and assist with any pharmacy processing questions that may arise. We are looking to you to be an expert on how Rx Valet is processed and create positive relationships with our pharmacies by assisting them in filling our customers medications.

• Intimately learn all aspects of our product, business and process and become a subject matter expert.
• Willingness to help solve problems with a positive attitude.
• Field calls from a variety of sources, from doctors to pharmacies to patients
• Obtain a fundamental understanding of the Rx Valet drug database for quick patient and pharmacy assistance.
• Work closely with pharmacists and patients to process claims and resolve errors that may occur during processing.
• Solve issues independently when they fall outside of script.
• Intimately learn all aspects of our product, business and process and become subject matter expert.

Job Type and Working Hours:

Full Time

Monday-Friday, 7:00 am-10:00 pm EST (U.S. Eastern Standard Time) and some weekends. (a 40 hour workweek)

We are looking for an Entry Level Customer Service Recruiter to work from home and prescreening applicants for multiple available positions. We provide training and growth opportunities.

• Assist applicants with their work applications and communicate via phone, email and/or chat
• Maintain high satisfaction ratings based on explicit company standards
• Understand our clients and their available positions to enhance customer support
• Collaborate with the team to meet personal and company goals

• Lead onboarding of new clients, ensuring a seamless transition to our ICT products and services.
• Establish meaningful relationships with customers, providing tailored support and proactive solutions to enhance user satisfaction.
• Identify upsell and cross-sell opportunities to drive revenue within our diverse client base at Bizolve B.V.
• Analyze customer feedback to collaborate with the product team, influencing future product developments and enhancements.
• Manage customer retention initiatives and reduce churn by delivering exceptional service experiences.

Wanted: Passionate Customer Experience Specialist  

Are you looking for the chance to make a positive impact on the planet? Do you have a passion for exceptional service and the ability to wow customers? If so, we’re looking for you! 

You:

• Love to tell stories
• Appreciate a good debate even with your boss
• Figure out how to fix it instead of who is to blame.
• Aren't afraid to jump into the deep end.
• Are excited about building empowered teams.
• Have pulled recyclables out of the trash.

We:

• Believe we do not inherit the earth from our ancestors; we borrow it from our children.
• Work to protect and restore the environment.
• Aren't afraid to make mistakes as long as we learn.
• Care more about your values and intelligence than your experience.
• Are committed to creating team dynamics that create empowerment vs. entitlement

 Our Core Values

1. Commit to a culture that builds a strong COMMUNITY.
2. Foster CREATIVITY to inspire fresh innovation.
3. Embrace COURAGE by taking action despite uncertainty.
4. Live with Awareness and CONSCIOUSNESS of our choices.

The Opportunity:

Spend your day connecting directly with the Lomi community; surprise and delight our customers with positivity and integrity. Reporting to the Lead Customer Advocate, you will engage with our customer base and elevate our service levels. As a CX Agent, you will play a pivotal role in providing the highest caliber customer service across various channels, including (but not limited to) email, live chat, and social media. You will be the front line of communication addressing inquiries about our products, memberships, subscriptions, and overall business, while embodying our core values and brand ethos.

• Provide the highest caliber customer service via email, live chat, and social media in a considerate, accurate, and timely manner.
• Be the first line of communication for customers inquiring about our products, brand, founders, and business.
• Be an ambassador and advocate of our brand and product lines.
• Problem-solving to ensure that our customers can have the highest quality experience possible. You will take matters into your own hands to ensure deliveries, transactions, and experiences are never neglected.
• Work directly with the marketing and management teams to improve the customer experience by providing your insight and knowledge.

A Sales Support Specialist assists clients through each step of the sales process, helping them resolve any concerns or questions they may have while processing, tracking and shipping orders efficiently. They also identify and create lists of potential clients while maintaining databases of sales.

Additional responsibilities of a Sales Support Specialist may include:

• Compiling daily lists of leads and delegating them to sales team associates
• Maintaining an accessible and organized filing system for sales and administrative professionals
• Handling all administrative duties for the sales department or team, including scheduling client conferences and meetings
• Providing assistance to management team members and executives as needed
• Performing data entry duties in regards to metrics, sales figures and other key data
• Creating and processing sales in a timely manner
• Reporting any unusual activity to supervisors
• Expediting requests rush orders and altering sales orders and shipping information as required

Responsibilities:

 - Assist the claims department with the claims process, ensuring timely and accurate resolution.

 - Handle administrative tasks including managing tolls and parking tickets efficiently.

 - Provide excellent customer service via phone, email, and text, addressing customer inquiries and concerns promptly and professionally.

 - Contribute to marketing efforts by assisting with various tasks such as social media management, content creation, and promotional campaigns.

 - Collaborate with team members to ensure seamless operations and customer satisfaction.

- Perform additional duties and responsibilities as assigned.

Must have actual/real-time experience in the following areas for at least 3 years

• SIP Phone
• Android Phone
• DECT Phone
• Headset and Speaker
• Android Video Endpoints
• Windows Video Endpoints
• Meeting Room Endpoints Accessories
• General Mode (MeetingBar, MeetingBoard, Meeting Eye)
• Video Conferencing Solution & System
• Smart Workspaces Devices
• Zoom Devices
• 8X8 Devices
• Teams Devices
• Blue Jeans Devices
• Verizon
• Vonage
• Pro Audio Visual Solution
• PABX
• Knowledge in RingCentral Devices
• Knowledge in Return Merchandize Authorization (RMA)
• Desktop Phone

As an Outbound Sales Representative, you will play a pivotal role in reaching out to potential clients, conducting surveys, and promoting products or services. If you possess excellent communication skills, a persuasive demeanor, and a commitment to achieving outbound calling targets, we invite you to apply for this essential position that directly contributes to our business growth.

Benefits:

• Competitive salary
• Strong support system
• Salary increase starting on your first year of employment (based on performance)
• Monthly Performance Incentive (only for full-time roles | based on given metrics |can range from $40 - $50)
• Health benefit ($30/month)
• No computer activity monitoring
• Training materials for upskilling provided
• Paid holiday leaves (depending on the holidays that the client observes)
• Paid sick leaves (sick leave convertible to cash if perfect attendance)
• Paid planned leaves
• 13th month pay
• Allowance for SSS and Pag-ibig contribution ($20/month)
• Commission details will be discussed upon hiring.

Key Responsibilities:

• Initiate outbound calls to prospective clients using prepared scripts or talking points.
• Conduct surveys, gather information, and provide relevant product or service details.
• Identify and qualify potential leads through effective communication.
• Transfer qualified leads to the sales team for further engagement.
• Promote company products or services to potential clients during outbound calls.
• Provide detailed information, address inquiries, and overcome objections.
• Build and maintain positive relationships with clients through professional and courteous communication.
• Record and update customer information accurately in the company's database.
• Meet or exceed daily, weekly, and monthly outbound calling targets.
• Work towards achieving set performance metrics, such as call conversion rates and lead qualification.
• Ensure compliance with company policies and standards during outbound calling.
• Maintain a high level of quality and professionalism in all interactions.
• Generate reports on outbound calling performance and campaign effectiveness.
• Document feedback and insights gathered during customer interactions.
• Ad hoc tasks from the client.

Sales-Savvy Outbound Caller , Lead generator & Closer

About Us:

We are a service-based business looking to expand by offering high-demand services such as social media management, lead generation, website design, and more to small and medium-sized businesses. We’re looking for a motivated, sales-savvy individual to join our team and handle outbound calls, closing deals, and ensuring clients are onboarded smoothly.

• Make outbound calls to local businesses in the U.S., introducing our services and generating interest.
• Follow a provided sales script while being able to think on your feet and adapt to each conversation.
• Overcome client objections with confidence and professionalism.
• Schedule meetings or consultations when necessary to further explain services.
• Close deals by presenting service packages and pricing, ensuring clients sign contracts and make payments online.
• Collaborate with internal teams to ensure smooth onboarding for clients.
• Update the CRM system with client information, lead status, and sales progress.

This is a commission-based role only.

What you will do:

• Work with the Juan Medical Team to acquire corporate clients in Metro Manila and neighboring provinces: Cavite, Laguna, and Rizal
• Promote and acquire clients for vaccinations, blood tests, and other related medical services

Compensation and perks:

• Discounted medical services
• 2-5% commission for every sale

We are seeking a highly motivated and experienced Sales Dealer Development to join our remote team and contribute to our growth and success. You will be responsible for developing and managing our dealer network, selling Electric Vehicles and motorcycles, consumables, and accessories.

You will play a crucial role in expanding our market presence and driving sales growth in your assigned region, the Philippines. This role requires excellent communication skills, strong sales acumen, and the ability to handle follow-ups efficiently.

Dealer Network Development:

• Identify and establish relationships with potential clients and dealers to expand our distribution network.
• Develop a thorough understanding of client and dealer needs and market trends.
• Create strategies to recruit, onboard, and maintain a strong network of clients and dealers across the Philippines.
• Effectively researching prospects and generating leads.
• Contact potential clients and dealers on the phone, by email, and in person.

Sales and Account Management:

• Meet or exceed sales targets by actively selling Electric vehicles and motorcycles, consumables, and accessories to clients and dealers.
• Prepare and send quotes and proposals to dealers and clients.
• Provide excellent account management, cultivate long-term relationships, and respond to client requests and issues in a timely and professional manner.

Industry Knowledge:

• Possess a good understanding of the automotive and motorcycle industry, including market trends, competitor analysis, and consumer preferences.
• Stay up to date with industry developments and as needed, adapt sales strategies accordingly.

Collaboration:

• Work closely with the Sales and Marketing departments to develop effective sales strategies, promotional campaigns, and marketing materials.
• Provide feedback on market needs, customer preferences, and competitor activities to drive product development and marketing initiatives.

Travels:

• Travel within the Philippines to meet with clients, and dealers, and attend industry events.
• Conduct product presentations, negotiate contracts, and introduce new products to potential clients and dealers.

Sales Reporting and Analysis:

• Prepare regular sales reports, providing insights into sales performance.
• Participate in weekly Sales review and planning.
• Maintain accurate sales records, including sales reports, customer databases, and activity logs.
• Analyze sales data to identify opportunities for growth, optimize sales strategies, and improve overall sales effectiveness.

Position Title: Customer Success Coordinator

Location: Remote

Work hours: US Eastern Time

Company Overview:

We are a close-knit group of B2B digital marketing experts dedicated to empowering Tech and SaaS companies to thrive through high-performance, multi-channel campaigns, and seamless revenue attribution. Since founding in 2011, we have operated as a fully remote, international team focused exclusively on B2B marketing and lead generation, helping businesses scale from startups to unicorns.

Our unique company culture fosters transparency and authenticity, allowing team members to bring their true selves to work. We value employee feedback at all levels, prioritize inclusivity, and promote a positive work environment. With a focus on flexibility and professional development, we are committed to creating opportunities for team growth and success.

Role Overview:

The CSM serves as a vital link between the company and its clients, focusing on ensuring customer satisfaction and fostering long-term relationships. This role is proactive, distinguishing it from traditional customer service positions, which are often reactive. CSMs are responsible for guiding clients through their digital marketing journeys, helping them achieve their business objectives, and ultimately driving customer loyalty and retention.

Why You’ll Love This Role:

Be the Advocate for Growth: As a CSM, you’ll be the primary point of contact for our B2B clients, guiding them through their digital marketing journey and ensuring their goals are met. Your role is crucial in building trust, delivering value, and helping clients achieve their business objectives.

Own the Strategy: You’ll have the opportunity to guide client strategies using your digital marketing knowledge and B2B expertise. Whether it’s project management or data analysis, your input will directly impact client success.

Collaborate with Experts: You’ll work closely with internal subject-matter experts to execute high-performance marketing campaigns, ensuring that every client interaction is meaningful and results-driven.

A Day in the Life

As a Customer Success Coordinator, your day will involve:

• Leading Client Meetings: Organizing and conducting calls with clients, setting agendas, and taking detailed notes.
• Project Management: Using Asana to define tasks, monitor progress, and ensure timely delivery of client projects.
• Client Communication: Acting as the primary point of contact for clients via Slack, Zoom, and email, maintaining strong relationships and managing expectations.
• Collaboration: Working closely with internal teams to align on strategies and deliverables, advocating for client needs and objectives.
• Reporting and Analysis: Reviewing client deliverables to ensure quality and accuracy, and collaborating with teams to identify growth opportunities.

SDR job description

SUPERSTARS ONLY $10K to $20K Don’t even apply unless you are an overachiever and can prove it. Come build an empire within our progressive company. We are in the Information Technology / Security industry, but we don’t hire backgrounds. We hire top producers. If you’re average, you can earn $20K with us. If you are a star, you can earn $40K plus. Young or old, if you have the stuff, we’ll know. 

Cloud Cover is one of the nation's fastest-growing IT & Cyber Security integrators in the United States. We are a one-stop-shop for turn-key Wired & Wireless Networking, Physical Security, Cybersecurity and Cloud solutions for businesses looking to scale intelligently. Our professional services include: consultation, architecture & design, procurement, installation, and configuration of all infrastructure.

With our headquarters in California, Cloud Cover provides network and security services to companies throughout North America. Our mission is to become the #1 partner for companies looking for a modern, cloud-based integrator in the United States.

We hire young proactive people with a positive mindset fluently speaking English who are looking for a place to start or continue their sales career, have a passion for winning, and want to make 6 figures of income!

As a Sales Development Representative at Cloud Cover, you will have a significant impact on the growth of our business through new customer acquisition, interaction with senior management, and providing input on the sales process and services at Cloud Cover.

Responsibilities:

• Call and email potential customers to find a person in charge of IT / Security, and set up discovery calls with Account Executives.
• Respond to the emails and inquiries from qualified leads regarding Cloud Cover’s solutions & services.
• Create an outstanding first impression on our prospects and customers by providing them with a world-class customer experience.
• Partner with our experienced Account Executives to help fill their pipeline and develop your skills.
• Maintain active engagement with new and existing leads through creative follow-up communications designed to increase customer interest in our portfolio of products and services.
• Meet daily, weekly and monthly quotas of added contacts, made calls, sent emails, and scheduled discovery calls and meetings.

Working at Cloud Cover:

• Intensive online training, teamwork, and support.
• Solid base salary plus bonuses from closed deals.
• Uncapped bonus structure.
• Fast Promotion and Growth Track!