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• Monitors the monthly performance of the Collections Associate and/or Collection Agencies and institutes appropriate measures to ensure attainment of collection and productivity targets (i.e. Collection Rate, Recoveries, Turn Around Time (TAT))
• Oversees the overall management of collection agencies such as but not limited to the following: performance evaluation of the collection agencies through regular reviews and visitation, accreditation and disaccreditation of collection agencies, reviews and updates standard templates (letter, SMS, email &/or IVRS), policies and procedures and Service Level Agreements.
• Ensures the consistent and timely implementation of the overall sound collections practices and regulations on Early and Remedial Collections nationwide (i.e. 1 month to 180+ days past due, pre-write off; pre-legal or legal) in performing the roles and carrying out the functions of all Collections personnel.
• Monitors the compliance of the Division to the standard set of policies and procedures set by the management and ensures the awareness and implementation of the Division to such policies
• Recommends and implements quality assurance standards and procedures in collection and administrative processes of the section
• Oversees various client handling such as disputes and payment arrangements and history data analysis for improvement of existing procedures towards overall excellent service.
  
  

• Graduate of any four-year business course
• With extensive experience in handling collection-related job and supervising people, service sales, or agency management
• Attended various seminars on supervisory skills, customer service, and collection techniques
• Excellent Leadership skills
• Good People Management skills
• Proficiency in oral and written communication
• Strategical and Analytical skills

Please refer to job description.