• Support the HR and Talent Acquisition teams year-round
• Support HR and recruiting processes including onboarding/offboarding and compliance with all documentation across various US states
• Contribute to various HR initiatives, including talent acquisition, employee engagement, and performance management.
• Administer benefits programs and ensure HR policies align with company goals.
• Assist in developing training and development programs to enhance employee skills.
• Provide support in HR projects and collaborate with cross-functional teams.
• Stay updated on HR trends and best practices within the Human Resources & Recruitment industry.

• Handle inbound and outbound calls with a professional demeanor
• Address customer inquiries and concerns promptly and efficiently
• Manage customer accounts and process orders or adjustments
• Maintain a high level of product and service knowledge
• Meet personal/team targets and call handling quotas
• Document all call information according to standard operating procedures
• Work with colleagues to ensure excellent customer service

Go further with Foundever  

Are you ready to move your career forward? At Foundever, you will find our call center jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.  

We believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience. 

What should you expect from us?

- Paid training from day one

- Tons of growth opportunities (93% of our non-agent positions are filled internally)

- A leadership team that hears your voice; we know that when we work together we can accomplish so much more

- Fun team environment where we work hard to build trust every single day

- HMO Benefits for you and your family

- Free Call Center Training

- Free Shuttle services in selected locations (Pick-up points)

Terms and conditions apply

We are looking for a Customer Service Representative to join our team. The ideal candidate will handle customer inquiries, process orders, and provide information about products and services. The role requires excellent communication and problem-solving skills.

Play a key role in designing, creating, modernizing, and maintaining websites of clients through the use of a web builder tool. You will also contribute to all graphic design-related activities.

ESSENTIAL JOB FUNCTIONS

• Perform graphic design tasks such as photo editing, collaging, banner creation, design layouts, etc.
• Design and create new websites that are aligned with the client’s brand message.
• Modernize old websites to improve visual appeal and user experience.
• Maintain existing websites by fulfilling various types of requests and modifications from clients.

The HR Specialist is a vital team member responsible for executing various human resources functions and improving HR practices. This role involves administrative work, policy implementation, employee relations, and contributing to the positive HR culture within a dynamic and fast-paced environment.

• Talent Management and Acquisition
• Spearhead and conduct recruitment efforts for all open positions, including writing and placing job advertisements on various platforms, conducting initial screening of candidates, and coordinating interviews and job offers.
• Facilitate onboarding and orientation process for new hires
• Collaborate with leaders in implementing talent retention strategies and employee engagement programs
• Employee Relations and Labor Compliance
• Serve as point of contact for employee queries regarding company policies, procedures, and benefits.
• Manage employees disciplinary meetings, terminations, and investigations. Collaborate with managers to ensure timely resolution of disciplinary cases.
• Ensure compliance with all local employment laws and regulations. Works with immediate head in addressing any deficiencies and identified red flags.
• Performance Management
• Collaborate with leaders in assessing the training needs of employees, and organize relevant training sessions.
• Work with service vendors in implementing professional development and certification activities for employees. Handle and coordinate logistic requirements.
• Assist in the implementation of Leadership Development Programs.
• Monitor feedback and evaluation results to identify areas of improvement.
• Work with immediate head in monitoring competencies of each employee based on standardized competency framework to identify gaps. Work with subject matter experts (SME) and/ or third-party vendors to address identified gaps.
• Assist in the development and administration of performance review tools. Provide support for performance reviews and goal-setting processes.
• HR Administration
• Maintain accurate and up-to-date human resource files, records, and documentation
• Monitor HR metrics such as turnover rate, employee satisfaction, among others
• Administer and monitor employee benefit programs, including HMO, retirement plans, and leave policies.
• Ensure timely posting of premium contributions. Assist employees in claiming for government-mandated and company-initiated benefits

• Respond to customer inquiries across various channels with efficiency and empathy.
• Assist with order processing, and provide product and service information.
• Resolve any issues by coordinating with pertinent departments to uphold client satisfaction.

We’re an award-winning business process outsource provider, to some of the world’s largest brands operating contact centers and back-office services from offshore, nearshore, and onshore locations to clients globally and serviced from Australia, Dominican Republic, Philippines, and the United States. Known for our commitment to safety, flexibility, and innovation, we strive to be the partner of choice for businesses looking to leverage the best global BPO and AI resources. Our employee value proposition, Come for a career, stay for the fun, underscores our commitment to a vibrant, inclusive, and engaging work environment. 

A SNAPSHOT OF YOUR ROLE

We are looking for a Customer Service Agent to enhance the delivery experience and to provide delivery execution solutions to our clients

• Take inbound and outbound calls for customers to handle service issues regarding their mobility device and or account
• Understand customer business challenges
• Develop solutions to solve the customer needs
• Establish business cases and helping customers choose our solution
• Provide excellent customer service
• Take ownership until issue is resolved
• Coordinate with order writers, engineer and customer to provision orders timely
• Handle all calls with courtesy and professionalism
• Research required information using available resources
• Manage and resolve customer complaints
• Achieve sales target

Primary Duties and Responsibilities:

• Responsible for overseeing the day-to-day operations, floor management, team building, operational management, agent staffing/scheduling, and reporting.
• Manages assigned agents to meet performance, quality, end-user satisfaction, and productivity goals by providing guidance, support, and education according to company processes
• Coaches and counsel agents on their performance and offers sound recommendations to improve results and standard KPI’s
• Conducts regular performance management to improve challenged members of the team
• Consistently analyzes agent performance and develops action plans to bridge gaps
• Functions as an entity for contact escalations
• Ensures adherence to company and client-set policies, procedures, standards, and guidelines
• Executes disciplinary action as necessary

OVERALL PURPOSE:

Customer Service Analyst – Sales Coach

• A Sales coach will help identify skills and opportunities for growth to create a program tailored to unique focus areas to improve performance.
• Sales Coach should be able to use one-on-one sessions to target transferable skills.

Location: Central Bloc, Cebu City

Salary: Up to 68K (open for negotiation)

Work Arrangement: Onsite, daily

Shift Schedule: Shifting, rest days vary

We are looking for a Sr. Group Lead to oversee operations management in support functions for an Airlines and Travel account. The role involves ensuring smooth operational processes, guiding a team, and driving performance in a dynamic, fast-paced environment.

• Lead a team in managing day-to-day operations.
• Ensure compliance with operational standards and procedures.
• Collaborate with support functions to enhance performance.
• Handle team management, including training, mentoring, and providing feedback.
• Monitor key performance metrics to achieve company objectives.

Position: Night Shift Call Center Agents (Fluent English Speakers)

Location: Ortigas Center Manila, Philippines

Salary: PHP 23,500 Monthly Basic (37k Monthly OTE)

Schedule: Monday to Friday, 3:30 PM - 2:00 AM

**ONSITE ONLY JOB IN PASIG DO NOT APPLY IF YOU CANNOT COMMUTE TO PASIG**

Are you an exceptional communicator with a passion for customer service? If you thrive in a fast-paced environment and are looking for an exciting opportunity, we invite you to join our dynamic team as a Night Shift Call Center Agent.

Key Responsibilities:

• Conduct outbound calls with professionalism and courtesy.
• Provide accurate product and service information to customers.
• Achieve or exceed sales targets and key performance indicators (KPIs).
• Input Precise and accurate information on the system.

Benefits:

• Competitive salary of PHP 23,500 per month, plus additional commission opportunities.
• Ongoing training and professional development.
• Clear pathways for career advancement.
• A supportive and collaborative work environment.

If you are committed to delivering outstanding customer service and are eager to advance your career, we would love to hear from you. Apply now to become a Night Shift Call Center Agent and start making a meaningful impact today.

• Installs and supports MPLS WAN (multi protocol label switching for a wide area network) and IPsec VPNs.
• Contributes to the network architecture design and supporting network services including domain name system (DNS) and dynamic host configuration protocol (DHCP).
• Uses diagnostic tools to monitor and troubleshoot network and security systems in a large network environment.
• Implements solutions to meet pre-defined requirements.
• Handles testing and implementation of disaster recovery procedures.
• Assists with the selection and implementation of network, communications, security, and system’s infrastructure to match the global needs of the company.
• Documents “acceptance test failures” and coordinates with vendors to correct defects. • Assists with the selection and implementation of network, communication, security, and system’s infrastructure to match the global needs of the company.
• Researches and recommends technologies for the development and performance maintenance of Company products.
• Collaborates with colleagues in network engineering and the IT Infrastructure group on related projects as well as proof of concept projects to prove out new technologies and how they may apply to future products.
• Formulates designs by working with vendors and team members.
• Collects and analyzes network utilization data; generates periodic reports for management; contributes to cost and technology analysis.
• Executes changes to the environment within appropriate timeframes which may include non-standard business hours.
• Adheres to change management and configuration management policies and procedures.
• Keeps management informed through regular communication and status reports.
• Provides rotational on-call support; responds during non-business hours to calls/texts/emails via a company-issued phone and pager.
• Mentors less experienced network and IT staff; act as a lead in management’s absence. • Racks and cables network/server equipment as needed.

Position: • Sales Representative or Sales Agent (Medical Products)

SALARY RANGE: 15k-18k starting only with increase and incentives

WORK SCHEDULE: 2 shifts - 9PM-6AM & 10PM-7AM

WORK LOCATION: Makati but after 3 months, transfer to Pasay

• To make outbound relationship sales calls and throughout the US time zones during US business hours

• Our company offers you, to partner with us, as we provide you all the skills necessary.

• Maintaining Accounts and Leads.

• Be able to meet the Targets/KPI.

• We offer a great bonus structure based on performance.

• Working in the Biomedical Technology Industry

• Who you are

• Sales Experience A MUST !!!

• BPO experience is a PLUS!!

• Naturally empathetic, reliable, caring, with strong problem-solving skills.

• Computer literate

• Experience with CRM software

• Medical Background is a PLUS!!

• Excellent oral and written communication skills

• Willing to work on shifting schedules.

• Responsible in Network Administration

• Responsible in hardware and software troubleshooting

• Support employees, clients and customer in all IT related concerns

• Adhoc task