• Support the HR and Talent Acquisition teams year-round
• Support HR and recruiting processes including onboarding/offboarding and compliance with all documentation across various US states
• Contribute to various HR initiatives, including talent acquisition, employee engagement, and performance management.
• Administer benefits programs and ensure HR policies align with company goals.
• Assist in developing training and development programs to enhance employee skills.
• Provide support in HR projects and collaborate with cross-functional teams.
• Stay updated on HR trends and best practices within the Human Resources & Recruitment industry.

Job Highlights:

• Blended Support (Voice/Non-Voice Account)
• Up to 70,000 Monthly Salary Package | Open to SHS Graduates without Experience
• HMO on Day 1 + Life Insurance + Amazing Benefits + Account Incentives

Go further with Foundever

Are you ready to move your career forward? At Foundever, you will find our call center jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

We believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience.

APPLY NOW AND GET INTERVIEWED VIA ZOOM!

Source of Application: BOSSJOB

Note: Directly send/attach your resume via chat for faster processing.

The Junior Accountant is responsible for all areas relating to financial reporting. This position will be responsible for developing and maintaining accounting principles, practices, and procedures to ensure accurate and timely financial statements. As well as:

• monitor and analyze accounting data to produce financial reports and/or statements
• coordinate and complete annual audits
• make recommendations and improve the system and procedures
• initiate corrective actions
• meet financial accounting objectives
• establish and maintain fiscal files and records
• efficiently handle taxation management and reconciliation of banks
• resolve complex accounting issues
• do general ledger preparation, year-end audit preparation in support of budget and forecast activities.

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information about products and services.
• Resolve customer complaints and issues promptly.
• Maintain detailed records of customer interactions.
• Collaborate with team members to improve service quality.
• Attend training sessions to stay updated on company policies.

Provide training to both new and existing employees to equip them for their core responsibilities, while also setting a standard by fostering a supportive atmosphere conducive to maximizing trainers' effectiveness in aligning with company and client expectations.

Primary Duties and Responsibilities:

• Responsible for overseeing the day-to-day operations, floor management, team building, operational management, agent staffing/scheduling, and reporting.
• Manages assigned agents to meet performance, quality, end-user satisfaction, and productivity goals by providing guidance, support, and education according to company processes
• Coaches and counsel agents on their performance and offers sound recommendations to improve results and standard KPI’s
• Conducts regular performance management to improve challenged members of the team
• Consistently analyzes agent performance and develops action plans to bridge gaps
• Functions as an entity for contact escalations
• Ensures adherence to company and client-set policies, procedures, standards, and guidelines
• Executes disciplinary action as necessary

OVERALL PURPOSE:

Customer Service Analyst – Sales Coach

• A Sales coach will help identify skills and opportunities for growth to create a program tailored to unique focus areas to improve performance.
• Sales Coach should be able to use one-on-one sessions to target transferable skills.

• Responsible for evaluating, monitoring, and assessing the quality and improving the high-quality service provided.
• Audit day-to-day call transactions to ensure quality standards are meet.
• Participate in team meetings to discuss call trends.
• Real-time reporting and documentation of potential complaints.
• Ensure that agents comply with the company's policies and procedure

Location: Central Bloc, Cebu City

Salary: Up to 68K (open for negotiation)

Work Arrangement: Onsite, daily

Shift Schedule: Shifting, rest days vary

We are looking for a Sr. Group Lead to oversee operations management in support functions for an Airlines and Travel account. The role involves ensuring smooth operational processes, guiding a team, and driving performance in a dynamic, fast-paced environment.

• Lead a team in managing day-to-day operations.
• Ensure compliance with operational standards and procedures.
• Collaborate with support functions to enhance performance.
• Handle team management, including training, mentoring, and providing feedback.
• Monitor key performance metrics to achieve company objectives.

Patient Care Coordinators are customer-oriented service professionals who are responsible for following up with patients. They relay clinical results to them in a timely manner, assist in the coordination of referrals, pre-approvals and other follow-up appointments.

Essential Functions/Responsibilities:

• Responsible for answering incoming phone calls, emailing online inquiries, confirming appointments as well as making outgoing calls for patient retention purposes

• Generate patient letters / reports

• Obtain and attach patient clinical documents to a patient’s chart

• Report cases to the Department of Health (DOH) via Facsimile and online portal

• Send patient requested medical reports via email

• Ability to multi-task and use multiple systems, including our electronic medical documentation system to provide medical information and patient support/follow up after the clinical visit

• Adhere to all HIPAA guidelines and policies

• Handle inbound and outbound calls with a professional demeanor
• Address customer inquiries and concerns promptly and efficiently
• Manage customer accounts and process orders or adjustments
• Maintain a high level of product and service knowledge
• Meet personal/team targets and call handling quotas
• Document all call information according to standard operating procedures
• Work with colleagues to ensure excellent customer service

Attracts potential customers by answering product and service questions; and suggesting information about other products and services. Opens customer accounts by recording account information. Maintains customer records by updating account information.

URGENT HIRING! START ASAP! OPEN TO FRESH GRADUATES! FREE TIPS AND COACHING! APPLY NOW! 1 DAY ONSITE PROCESS!

SITES AVAILABLE (WORK ONSITE):

• ETON CENTRIS, QUEZON CITY

POSITION: CUSTOMER SERVICE REPRESENTATIVE

• handle concerns from respective client either through voice support or non-voice assistance, which is dependent on the needed business.

OFFER AND BENEFITS:

• UP TO 22,000 SALARY PACKAGE PLUS 20% NIGHT DIFFERENTIAL (DEPENDING ON THE BPO EXPERIENCE)
• HMO DAY 1 PLUS DEPENDENTS UPON REGULARIZATION
• 13TH MONTH PAY
• PERFORMANCE-BASED INCENTIVES
• OTHER BENEFITS WILL BE DISCUSSED UPON JOB OFFER

• Provide administrative support to the team
• Monitor and order office supplies, ensuring availability and inventory management.
• Coordinate maintenance requests and communicate with vendors and contractors.

We are looking for aggressive and success driven individuals to be a part of a growing company and willing to work ON SITE.

• Interact with potential clients through cold calling
• Build rapport and connection with customers
• Set solid appointments for home improvement products to homeowners in the US
• Must have knowledge in sales and be a team player
• THIS IS ON SITE