Offshore Onboarding Specialist (BPO experience needed)
- Support the HR and Talent Acquisition teams year-round
- Support HR and recruiting processes including onboarding/offboarding and compliance with all documentation across various US states
- Contribute to various HR initiatives, including talent acquisition, employee engagement, and performance management.
- Administer benefits programs and ensure HR policies align with company goals.
- Assist in developing training and development programs to enhance employee skills.
- Provide support in HR projects and collaborate with cross-functional teams.
- Stay updated on HR trends and best practices within the Human Resources & Recruitment industry.
Chat/Voice Support - BPO AGENT | URGENT HIRING (Alabang)
Job Highlights:
- Blended Support (Voice/Non-Voice Account)
- Up to 70,000 Monthly Salary Package | Open to SHS Graduates without Experience
- HMO on Day 1 + Life Insurance + Amazing Benefits + Account Incentives
Go further with Foundever
Are you ready to move your career forward? At Foundever, you will find our call center jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.
We believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience.
APPLY NOW AND GET INTERVIEWED VIA ZOOM!
Source of Application: BOSSJOB
Note: Directly send/attach your resume via chat for faster processing.
CSR • Local Account • Dayshift
Thinking about stepping into a new industry?
Service crew, salesladies, and cashiers, let your customer service expertise open doors to exciting opportunities as a Customer Service Associate!
WHY JOIN OUR TRANSEC TEAM?
- Fresh graduates are welcome to apply
- HMO, life insurance, and incentives
- Represent one of the top leading brands in PH
- Non-toxic account with real work-life balance
JOB OBJECTIVE
Assist customers regarding their general inquiries, orders and follow ups across various communication channels. The position also includes coordination with the in-house team of our client.
WHAT YOU WILL DO:
- Answer incoming calls from customers ranging from product information, price inquiries, complaints, delivery follow-ups, etc.
- Accurately log all incoming calls in the CRM (customer relationship management) system for proper documentation.
- Efficiently and effectively identify concerns and provide the necessary solutions where applicable.
- Coordinate with several branches and departments to resolve customer concerns and/or requests.
- Ensure pending concerns are attended to in a timely manner and escalate as needed.⠀
BPO Trainer
Provide training to both new and existing employees to equip them for their core responsibilities, while also setting a standard by fostering a supportive atmosphere conducive to maximizing trainers' effectiveness in aligning with company and client expectations.
BPO Trainer | Dumaguete
Responsibilities and Duties:
- Conduct training sessions, develop training materials, evaluate trainee performance, and facilitate sales strategies.
- 2-3 years of training facilitation and instructional design experience
- Adept to the Adult Learning Principles and Methodologies, and the Kirk Patrick Levels of Evaluation
- With excellent interpersonal and communication skills
- Willing to work onsite (Dumaguete) and can start ASAP
Why join Peak Outsourcing?
- Competitive salary package, company bonuses, and performance incentives
- Night differential
- Loyalty, Christmas gift, Inclusion and diversity benefits
- Paid sick and vacation leaves
- Expanded maternity leave up to 105 days*
- Monthly engagement programs
- HMO coverage (medical and dental) upon regularization and Life and Accident Insurance upon day 1 of employment
- Flexible working arrangements for specific programs
- Accessible location
- Healthy and encouraging work environment
- Career growth and promotion opportunities
BPO Team leader
Primary Duties and Responsibilities:
- Responsible for overseeing the day-to-day operations, floor management, team building, operational management, agent staffing/scheduling, and reporting.
- Manages assigned agents to meet performance, quality, end-user satisfaction, and productivity goals by providing guidance, support, and education according to company processes
- Coaches and counsel agents on their performance and offers sound recommendations to improve results and standard KPI’s
- Conducts regular performance management to improve challenged members of the team
- Consistently analyzes agent performance and develops action plans to bridge gaps
- Functions as an entity for contact escalations
- Ensures adherence to company and client-set policies, procedures, standards, and guidelines
- Executes disciplinary action as necessary
BPO Quality Control (Mandarin)
- Responsible for evaluating, monitoring, and assessing the quality and improving the high-quality service provided.
- Audit day-to-day call transactions to ensure quality standards are meet.
- Participate in team meetings to discuss call trends.
- Real-time reporting and documentation of potential complaints.
- Ensure that agents comply with the company's policies and procedure
BPO Sales Coach - Telecommunications
OVERALL PURPOSE:
Customer Service Analyst – Sales Coach
- A Sales coach will help identify skills and opportunities for growth to create a program tailored to unique focus areas to improve performance.
- Sales Coach should be able to use one-on-one sessions to target transferable skills.
BPO Operations Team Lead
The role of a Team Leader is to set goals for performance and training in ways that comply with the company’s plans and vision and communicate them to subordinates. The Team Leader is responsible for people management.
Duties and Responsibilities:
- Evaluate employee’s skills and performance quality
- Identify areas in employee’s skills that require improvement
- Organize workflow and ensure that employees understand their duties or delegated tasks
- Create and monitor KPI
- Implementation of department-related policies
- Pass on information from upper management to employees and vice versa
- Prepare and submit reports
- Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises
- Overseeing the Operations and overall designated team
- Conducts proper resolution when the need arises
- Other duties assigned by the Operations Manager/ General Manager
Work Arrangement:
- Full Time
- Shifting schedule
- 100% ONSITE work in McKinley Hill, Taguig
Perks and Benefits:
- Competitive Salary Package
- Performance Based Bonus (up to Php 7,000 monthly)
- All social guarantees and benefits as per the labor law
- HMO Upon Hire (up to Php120,000 coverage)
- Compensatory Time-Off
- Yearly leave monetization
Sr. Group Lead | BPO
Location: Central Bloc, Cebu City
Salary: Up to 68K (open for negotiation)
Work Arrangement: Onsite, daily
Shift Schedule: Shifting, rest days vary
We are looking for a Sr. Group Lead to oversee operations management in support functions for an Airlines and Travel account. The role involves ensuring smooth operational processes, guiding a team, and driving performance in a dynamic, fast-paced environment.
- Lead a team in managing day-to-day operations.
- Ensure compliance with operational standards and procedures.
- Collaborate with support functions to enhance performance.
- Handle team management, including training, mentoring, and providing feedback.
- Monitor key performance metrics to achieve company objectives.
Healthcare Customer Service Representative (BPO)
Patient Care Coordinators are customer-oriented service professionals who are responsible for following up with patients. They relay clinical results to them in a timely manner, assist in the coordination of referrals, pre-approvals and other follow-up appointments.
Essential Functions/Responsibilities:
• Responsible for answering incoming phone calls, emailing online inquiries, confirming appointments as well as making outgoing calls for patient retention purposes
• Generate patient letters / reports
• Obtain and attach patient clinical documents to a patient’s chart
• Report cases to the Department of Health (DOH) via Facsimile and online portal
• Send patient requested medical reports via email
• Ability to multi-task and use multiple systems, including our electronic medical documentation system to provide medical information and patient support/follow up after the clinical visit
• Adhere to all HIPAA guidelines and policies
Customer Service Agent - Without BPO Experience / Apply Now
Attracts potential customers by answering product and service questions; and suggesting information about other products and services. Opens customer accounts by recording account information. Maintains customer records by updating account information.
Hiring CSR- College graduates - with or without BPO experience
- Provide exceptional customer service for client accounts in a fast-paced BPO & Call Center environment.
- Handle inquiries, complaints, and support issues with a courteous and problem-solving approach, while maintaining documentation per company guidelines.
- Communicate effectively with customers through various channels such as phone, email, and chat.
- Collaborate with our dynamic team at Staffing co. to uphold service standards and meet objectives in a results-driven culture.
CSR | UP TO 22K SALARY | 1 DAY PROCESS | W/ OR W/ BPO EXPERIENCE
URGENT HIRING! START ASAP! OPEN TO FRESH GRADUATES! FREE TIPS AND COACHING! APPLY NOW! 1 DAY ONSITE PROCESS!
SITES AVAILABLE (WORK ONSITE):
- ETON CENTRIS, QUEZON CITY
POSITION: CUSTOMER SERVICE REPRESENTATIVE
- handle concerns from respective client either through voice support or non-voice assistance, which is dependent on the needed business.
OFFER AND BENEFITS:
- UP TO 22,000 SALARY PACKAGE PLUS 20% NIGHT DIFFERENTIAL (DEPENDING ON THE BPO EXPERIENCE)
- HMO DAY 1 PLUS DEPENDENTS UPON REGULARIZATION
- 13TH MONTH PAY
- PERFORMANCE-BASED INCENTIVES
- OTHER BENEFITS WILL BE DISCUSSED UPON JOB OFFER
Customer Service Representative
- Provide clear and professional answers to various questions regarding Travel inquiries.
- Meet all productivity and quality requirements and guidelines.
- Model and work by the company's core values; and
- Achieve and maintain required metrics and goals.
Popular Jobs
Operations Associate
We're looking for someone energetic and excited to work and learn in our team!
As a Operations Associate, you will:
- Meet and maintain our relationships with new and existing clients - you will be their point person!
- Prepare reports covering clients' backgrounds and highlighting crucial details that can make or break an application. These reports will be openly discussed with upper management.
- Work closely with other departments (including Finance, Accounting, Legal, Marketing) as clients pass from one stage to next in the application process.
- Be a dynamic part of the team, as a small company, you'll wear different hats and have the opportunity to really learn the business inside out!
- Please note that this is not a work from home position since we value in person discussion and collaboration.
I.T Staff | Admin Officer
An IT Technician is a professional who is responsible for installing, maintaining and repairing hardware & software components of the organizations computers. They also support these systems through remote access or site visits as needed by management teams within their company.
Responsibilities
• Set up workstations with computers and necessary peripheral devices (routers, printers etc.)
• Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionality
• Install and configure appropriate software and functions according to specifications
• Develop and maintain local networks in ways that optimize performance
• Ensure security and privacy of networks and computer systems
• Provide orientation and guidance to users on how to operate new software and computer equipment
• Organize and schedule upgrades and maintenance without deterring others from completing their work
• Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
• Maintain records/logs of repairs and fixes and maintenance schedule
• Identify computer or network equipment shortages and place orders
* Editing Lazada & Shopee Platforms and other related Websites
Sales Assistant/Sales Clerk
- Greeting customers and offering assistance
- Recommending products or merchandise to help customers
- Answering questions and addressing concerns
- Informing customers about sales, promotions and policies
- Demonstrating how products work
- Taking payments for purchases and packaging purchases
- Stocking merchandise and creating displays
- Taking inventory and monitoring sales floor
Online English Teacher
TALKENGLISH.VN offers 1-on-1 online English courses that connect more than 8,000 students and experienced, well-trained foreign teachers. You can study anytime, anywhere, choose flexible study hours 6h-23h and design personalized learning programs. Talk English wants to build the leading online English school in Vietnam, helping people to increase their listening reflexes, improve their proficiency and use English fluently as a native language.
- Teaching location: via Skype.
- Courses: English for children and teenagers, English Communication for adults, etc. (experienced in teaching Business English, TOEIC, TOEFL, IELTS are major advantages).
- Classes: 1 to 1.
- Time to start: As soon as possible
Benefits:
- Flexible schedules and working locations.
- Salary: Negotiable.
- Competitive rate.
- Provided training
- Long term contract.
How to apply
Interested applicants please send us your CV including a recent photo, a cover letter, a copy of your passport and copies of your certificates
Remote Entry Level Recruiter
Our company is looking for a remote entry level recruiter to join our team! We are looking for someone that enjoys working with people and is looking for growth and a career opportunity in the Human Resources and Recruitment industry. This is a full-time work from home position!
Main responsibilities are:
- Interview scheduling, managing calls, email and text campaigns
- Sourcing of resumes, job posting ads and screening for assigned positions.
- Conduct pre-screening phone interviews with potential candidates.
- Train and develop new recruits.
Prior experience in recruiting, customer service or sales is preferred but not required. We are looking for someone to start as soon as possible, we provide full training and growth opportunities.
Credit Pilipinas, Inc.
COSMETIQUE
COSMETIQUE
TALK ENGLISH VIETNAM
Zazrow Corporation
