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Technical Support Representative
Must have actual/real-time experience in the following areas for at least 3 years
Sales Technical Support
JR-14589: Level 2 Tech Support Specialist | WFH
We’re Hiring: Level 2 Tech Support Specialist
Transform your workspace and your career—join us for a flexible work-from-home role that fits your lifestyle!
We are currently on the lookout for a Level 2 Tech Support Specialist to join our team at Cloudstaff, the #1 workplace everywhere! Get hired from now until December 2024 and get 2 tickets for you and your loved one to this year's year-end party at The Philippine Arena featuring global musicians, Air Supply.
Role: Level 2 Tech Support Specialist
Work Arrangement: Work from home
Schedule: Night shift
Job Summary: We’re looking for someone that has experience with smaller companies and is well rounded in different aspects of IT. Someone that is a problem solver and likes to take the initiative.
The Level 2 Tech Support Specialist is responsible for providing advanced technical support and troubleshooting services to resolve complex issues that cannot be addressed by Level 1 support. This role involves diagnosing and resolving software, hardware, and network-related problems, as well as escalating issues to higher-level support when necessary. The Level 2 Tech Support Specialist plays a crucial role in ensuring the efficient operation of IT systems and providing excellent customer support experience.
1. Technical Support:
- Provide advanced troubleshooting and support for software, hardware, security, network, and server issues.
- Diagnose and resolve technical issues through detailed analysis and problem-solving, and effective use of internal tools.
- Document issues, troubleshooting steps, solutions, reference external resources used/followed, and processes to improve future support efforts.
2. Customer Service:
- Communicate effectively with customers to understand their technical issues and provide timely resolutions.
- Ensure high levels of customer satisfaction by providing professional and friendly support.
- Educate customers on best practices and preventive measures to avoid recurring issues.
3. System Maintenance and Updates:
- Perform regular system maintenance and updates to ensure optimal performance.
- Assist with the deployment of software updates, patches, and configuration changes.
- Monitor system performance and proactively address potential issues.
4. Teamwork, Collaboration, and Escalation:
- Collaborate with other IT team members to resolve complex technical issues.
- Escalate unresolved issues to Level 3 support or specialized teams as necessary.
- Provide detailed information and context to higher-level support to facilitate quicker resolution.
- Meet and exceed the KPI targets set by the client and the Service Manager
5. Training and Documentation:
- Develop and maintain documentation for common issues and solutions.
- Train Level 1 support staff on new technologies and advanced troubleshooting techniques.
- Stay updated with the latest technology trends and advancements in IT support.
6. Adherence to Internal Procedures
- Follow Standard Operating Procedures (SOPs) for daily, weekly, and other recurring tasks
- Full compliance to all our Security Procedures and Keeping a Vigilant Eye for Security Issues
- Full compliance to internal House Rules / Code of conduct
Operations Support (Real Time Analyst)
We are seeking a highly motivated and detail-oriented Operations Support (Real Time Analyst) to join our team in the dynamic environment of a Virtual Call Center Campaign. The primary responsibilities of this role involve efficient dialer monitoring, conducting calling audits, real-time monitoring and, reporting and analytics .
Who We Are
M-Power Solutions is more than just a company – we're a family of innovators, go-getters, and dream-chasers. Our mission? To empower businesses and individuals to reach their full potential through cutting-edge CRM and marketing automation solutions.
Our Core 4 Dedications
Key Responsibilities:
Dialer Monitoring:
Real-Time Monitoring:
Calling Audits (10%-20% of the role):
Reporting and Analytics
Preferred Qualifications:
Work Hours:
Compensation:
Benefits:
Opportunity! All our positions have multi-tiered levels so you can get promoted in a matter of months. You get a detailed breakdown of what the qualifications are for every position and their respected levels, as well as the requirements and responsibilities that come with them.
Growth! After graduating training, all employees get a dedicated Grow Plan for the year that breaks down the annual goal into actionable weekly tasks.
Software Support Specialist (Transport/Logistics) - WFH
We will reach out to you via the email address provided in your resume should you qualify for the next steps of your application.
About the Role:
Setting up the software correctly and debugging why the software did something. The role will occasionally require building small scripts using JS.
Working Arrangement: Permanent Remote
Shift Schedule: Monday - Friday. 2:00 PM - 11:00 PM
*Terms and conditions apply
POS Support Engineer
Customer Support Specialist
About the Role:
We are looking for a reliable and detail-oriented Support Specialist to join our team remotely. In this role, you will be responsible for addressing user inquiries, resolving issues, and ensuring a positive experience for our customers. The ideal candidate will have excellent communication skills, a proactive approach to problem-solving, and a strong commitment to customer satisfaction.
Key Responsibilities:
Talent Acquisition Officer
As a Talent Acquisition Officer, you will be responsible for attracting and identifying top
talent for our National Disability Insurance Scheme (NDIS) registered company. You will
manage the end-to-end recruitment process from job posting to offer letter, while building
strong relationships with hiring managers and candidates. Additionally, you will be
responsible for developing and implementing recruitment strategies to attract diverse
candidates, ensuring compliance with all relevant laws and regulation. This role involves working closely with internal stakeholders to understand staffing needs, sourcing candidates, and ensuring that all hires meet NDIS standards and requirements. The Talent Acquisition Officer will also ensure a smooth onboarding process and promote the organization’s employer brand within the NDIS space
Automation Support
Get to know our Team:
This function is part of the broader Country Operations group handling end-to-end driver partner quality experiences and merchant partner back-end operations. Part of the group is also actively involved in all Safety, Quality & Fraud related activities. We are a team that:
Celebrates strong collaboration and support and mutual respect.
Is passionate about creating and ensuring value for our driver and merchant partners.
Strives to do excellent and meaningful work with the clarity of thought, creativity and effective execution.
Helps influence the overall strategic and tactical direction of the company, especially involving that of our driver and merchant partners.
Get to know the Role:
The Automation Operations Specialist is a critical role servicing predominantly the Strategy and Projects Team. The role needs someone who is excellent at designing and executing projects, keen on finding the right processes to make the work efficient via the use of technologies, analytical, has strong organizational skills and can multitask across several projects. The individual must have the ability to program through multiple languages, think strategically, problem solve effectively, as well as the grit and attention to detail to deep dive into certain topics as required. The right candidate should be innovative and can effectively implement various solutions that help cater to the business need for optimization.
The day-to-day activities:
Project Management
Support in assessing the feasibility and requirements of projects
Jointly develop project plans related to design, execution and control stages of the project
Executes in/external projects (including adhoc activities) through a structured and collaborative approach; according to agreed requirements while ensuring flexibility to adapt to in/external factors.
Escalate and resolve roadblocks when needed to deliver outcomes in a timely manner
Cross-functional and cross-vertical collaboration:
Support designing solutions to complex business problems and gather requirements from relevant partners (direct and indirect stakeholders).
Foster and strengthen a culture of cross-functional and cross-vertical collaboration on project planning, execution and feedback loops.
Understand the needs of the business and the design of the software applications being utilized within the company
Automation of Manual Processes:
Design and develop software solutions in support of automation software, and serve as a technical resource for the automation team
Design, develop, test, and deploy software engineering solutions
Determine and Utilize the right software application to optimize manual work
Manage automation software development projects, develop and maintain automation software standards, and gather business requirements, perform feasibility studies, and prototype solutions.
Assist with the creation of automation prototypes.
Create dashboards that will display the objective key results for all projects
Support in performing analyses to enable data driven decision making
Customer Support Engineer
FOR DAVAO CITY ASSIGNMENT!!!
HGG PROFILING SPECIALISTS PHILIPPINES, INC. is a subsidiary of HGG Profiling Equipment B.V. based in the Netherlands. It has been in the business for more than 30 years and is the first to design and develop a special high-precision mobile CNC (Computerized Numerical Control) pipe cutting machines. After several innovative solutions, HGG Profiling Equipment has grown to a leading company in the market of pipe cutting.
Sales Support Officer
This is for a SALES position for a SOFTWARE SOLUTIONS COMPANY. DO NOT APPLY if you do not have any sales experience in an IT or software development company.
The Sales Support has dual functions: to drive sales of our company's products and services, and executive assistant duties to management.
The Sales Support will be responsible for an end-to-end sales cycle. This includes identifying potential clients, contacting them on the phone or email, booking an appointment, presenting via face-to-face or online meeting, and closing sales.
The SA must be able to build rapport with potential clients by identifying their needs.
The ideal candidate will have a strong understanding of the tech industry, be able to build relationships with new and existing clients, be motivated to achieve sales goals, organize records of transactions and company documents, and prepare reports.
Lead Generation
● Identify potential clients through various channels, including online research, cold calling & messaging, and referrals
● Create a database of leads for the company
Appointment Setting
● Contact potential clients by phone and email to introduce the company and its products or services
● Qualify potential clients by determining their needs and interest in the company's offerings
● Schedule appointments with qualified potential clients
● Maintain a detailed record of all calls and appointments
● Track and report on appointment setting results
Sales Duties
● Initiate and at times assist management in closing sales and meeting monthly quotas
● Build relationships with customers and prospects
● Answer questions about our products and services
● Maintain a clean and organized sales funnel
Administrative
● Maintain accurate records of sales transactions, contracts, and customer interactions.
● Prepare and process sales orders, ensuring timely delivery.
● Prepare reports and maintain company documentation
● Support executive needs: managing priorities, handling confidential matters, and ensuring smooth operations
● Follow all company policies and procedures
● Attend company-sponsored trainings
Customer Support Coordinator (Logistics)
The Customer Support Coordinator will be responsible for the day-to-day management of customer inquiries, with a focus on process optimization and scalable solutions. This role includes identifying and documenting key processes, ensuring seamless system operations, and delivering exceptional customer support.
Duties and Responsibilities
IT & Business Systems Support
Provide support to the Director of Finance and Business Systems; anything to do with IT, and tech systems. From Excel data spreadsheet analysis, reporting, maintenance on our tech stack.
Solid experience in the following software/program:
NetSuite Support:
While we utilize a lot of NetSuite someone that understands the basics of NetSuite through and through so they can provide suggestions and solutions.
Some of the tasks that will be involved:
Problem Solving Website Integrations
Implementing New Systems
Excel spreadsheets
Customer Service Representative/ Technical Support Representative
Customer Service Support | Non Voice / Back Office | Bacolod | up to P17K*
As a Customer Support Representative at Ubiquity Bacolod, you will play a crucial role in ensuring customer satisfaction and success. You will be responsible for providing exceptional support, troubleshooting technical issues, and assisting customers in adopting our products.
Perks & Benefits:
Remote Entry Level Recruiter
Our company is looking for a remote entry level recruiter to join our team! We are looking for someone that enjoys working with people and is looking for growth and a career opportunity in the Human Resources and Recruitment industry. This is a full-time work from home position!
Main responsibilities are:
Prior experience in recruiting, customer service or sales is preferred but not required. We are looking for someone to start as soon as possible, we provide full training and growth opportunities.
Data Encoder - Back Office Support | With Performance Incentives (Shaw)
Job Highlights:
Go further with Foundever
Are you ready to move your career forward? At Foundever, you will find our call center jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.
We believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience.
APPLY NOW AND GET INTERVIEWED VIA ZOOM!
Source of Application: BOSSJOB
Freelance Text-based Tutors (Non-Voice)
Course Hero is growing our global team of tutors! Course Hero is hiring experts in a wide variety of subjects who want to leverage their knowledge to answer text-based questions and support our community of 20+ million students.
As a tutor on Course Hero, you will choose the subjects in which you want to answer questions. You will then select questions and provide text-based answers and explanations to students who need help better understanding the questions, topics, and subjects they are studying.
The benefits of being a tutor on Course Hero include:
We are currently looking for experts from these Subjects:
Encoder
A Data Encoder is another name for a data entry clerk. Typically, a data encoder is responsible for compiling, sorting and processing data. Encoders may also need to do filing and organizing as part of their job duties. This career is suitable for a highly organized individual with solid computer and typing skills and keen attention to detail.
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Foundever™
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