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Security Monitoring & Incident Management:

• Oversee the detection, analysis, and response to security incidents using SIEM and other security tools.
• Ensure timely escalation and resolution of critical threats and vulnerabilities.

Technology Oversight:

• Manage and optimize SOC technologies, including SIEM, PIM, content filtering tools, firewalls, proxies, and web application firewalls.
• Conduct tool assessments and recommend upgrades or changes as needed.

Team Leadership:

• Lead, mentor, and supervise a team of 4–6 SOC Analysts.
• Provide performance evaluations and development plans, and drive team engagement and accountability.

Training and Development:

• Design and implement training programs to continuously improve the technical capabilities and incident-handling skills of the SOC team.
• Policy and Process Management:
• Conduct regular reviews and updates of SOC procedures, workflows, and documentation to ensure compliance with security standards and industry best practices.

Cross-functional Coordination:

• Work closely with IT, infrastructure, and security teams across multiple geographic locations and potentially BPO partners to coordinate responses to threats.
• Reporting and Communication:
• Ensure accurate, timely, and well-documented reporting of all security incidents and activities to senior leadership or relevant stakeholders.

Strategic Contribution:

• Contribute to the overall cybersecurity strategy by identifying operational gaps and areas for improvement within the SOC environment.

• Years of experience in cybersecurity should be between 6-10 years
• Years of experience as a people leader more than 3 years 
• BPO experience is preferred
• Possesses hands-on experience with SIEM, PIM, content filtering solutions, and firewall technologies.
• Demonstrates a strong understanding and practical experience in network security, firewall security, and web security, including web application firewalls and proxy solutions.
• Designs and implements training programs to enhance the technical and operational skills of the SOC team.
• Conducts regular performance reviews, providing constructive feedback to promote individual growth and team effectiveness.
• Coordinates with cross-functional teams across multiple geographic regions, including BPO environments, to manage and mitigate security incidents.
• Ensures timely and accurate reporting of all security incidents to relevant stakeholders.
• Manages and optimizes SOC tools and technologies to ensure high availability, performance, and operational efficiency.
• Leads regular reviews and updates of SOC policies and procedures to ensure alignment with current security standards and practices.
• Directly leads and mentors a team of 4–6 SOC Analysts, ensuring effective day-to-day operations and adherence to security protocols.