• Proficient written and verbal communication skills in English
• Prior experience providing chat support in dating site is an advantage
• Able to do multi-tasking

Must have actual/real-time experience in the following areas for at least 3 years

• SIP Phone
• Android Phone
• DECT Phone
• Headset and Speaker
• Android Video Endpoints
• Windows Video Endpoints
• Meeting Room Endpoints Accessories
• General Mode (MeetingBar, MeetingBoard, Meeting Eye)
• Video Conferencing Solution & System
• Smart Workspaces Devices
• Zoom Devices
• 8X8 Devices
• Teams Devices
• Blue Jeans Devices
• Verizon
• Vonage
• Pro Audio Visual Solution
• PABX
• Knowledge in RingCentral Devices
• Knowledge in Return Merchandize Authorization (RMA)
• Desktop Phone

We’re Hiring: Level 2 Tech Support Specialist

Transform your workspace and your career—join us for a flexible work-from-home role that fits your lifestyle!

We are currently on the lookout for a Level 2 Tech Support Specialist to join our team at Cloudstaff, the #1 workplace everywhere! Get hired from now until December 2024 and get 2 tickets for you and your loved one to this year's year-end party at The Philippine Arena featuring global musicians, Air Supply.

Role: Level 2 Tech Support Specialist

Work Arrangement: Work from home

Schedule: Night shift

Job Summary: We’re looking for someone that has experience with smaller companies and is well rounded in different aspects of IT. Someone that is a problem solver and likes to take the initiative.

The Level 2 Tech Support Specialist is responsible for providing advanced technical support and troubleshooting services to resolve complex issues that cannot be addressed by Level 1 support. This role involves diagnosing and resolving software, hardware, and network-related problems, as well as escalating issues to higher-level support when necessary. The Level 2 Tech Support Specialist plays a crucial role in ensuring the efficient operation of IT systems and providing excellent customer support experience.

1. Technical Support:

- Provide advanced troubleshooting and support for software, hardware, security, network, and server issues.

- Diagnose and resolve technical issues through detailed analysis and problem-solving, and effective use of internal tools.

- Document issues, troubleshooting steps, solutions, reference external resources used/followed, and processes to improve future support efforts.

2. Customer Service:

- Communicate effectively with customers to understand their technical issues and provide timely resolutions.

- Ensure high levels of customer satisfaction by providing professional and friendly support.

- Educate customers on best practices and preventive measures to avoid recurring issues.

3. System Maintenance and Updates:

- Perform regular system maintenance and updates to ensure optimal performance.

- Assist with the deployment of software updates, patches, and configuration changes.

- Monitor system performance and proactively address potential issues.

4. Teamwork, Collaboration, and Escalation:

- Collaborate with other IT team members to resolve complex technical issues.

- Escalate unresolved issues to Level 3 support or specialized teams as necessary.

- Provide detailed information and context to higher-level support to facilitate quicker resolution.

- Meet and exceed the KPI targets set by the client and the Service Manager

5. Training and Documentation:

- Develop and maintain documentation for common issues and solutions.

- Train Level 1 support staff on new technologies and advanced troubleshooting techniques.

- Stay updated with the latest technology trends and advancements in IT support.

6. Adherence to Internal Procedures

- Follow Standard Operating Procedures (SOPs) for daily, weekly, and other recurring tasks

- Full compliance to all our Security Procedures and Keeping a Vigilant Eye for Security Issues

- Full compliance to internal House Rules / Code of conduct

Lealsight LLC is seeking a proactive IT Specialist to support our technology infrastructure and ensure optimal system performance. The successful candidate will be responsible for troubleshooting, maintaining, and implementing IT solutions.

Key Responsibilities:

• Monitor and maintain IT systems and networks.
• Provide technical support to staff and resolve IT issues promptly.
• Install and configure hardware and software.
• Assist in IT projects, system upgrades, and documentation.
• Ensure data security and implement backup procedures.

• Provide technical support for Windows, Mac, and Linux desktop environments.
• Manage and troubleshoot Google Drive and Google Sheets issues.
• Configure and maintain RDP and VDI environments.
• Administer and troubleshoot Linux and Windows servers.
• Provide support for LastPass, web hosting, email servers, and cloud servers.
• Monitor and manage networks using tools like PRTG and Nagios.
• Ensure network security and address any security issues as they arise.
• Knowledge of network security practices.

• Assist customers with technical aspects of Vaannaa Technologies’ solutions in the ICT industry.
• Provide product demonstrations, educate clients on features and benefits.
• Resolve technical issues and support sales teams in achieving targets.
• Facilitate a collaborative relationship between sales and technical departments.
• Stay updated on industry trends and product innovations.

• Conduct online assistance to partners during office hours from Monday to Friday -Daytime
• Provides technical and creative assistance to Hiring Manager
• Schedule meetings and appointments
• Prepare presentation and reports
• Assist with social media management as needed
• Perform other duties to help the Partner's Companies to grow revenue

Executive Virtual Assistant Needed!

Are you an experienced administrative professional with 2+ years in the field?

We're hiring! The ideal candidate is an expert in spreadsheets, excels at research, drafts excellent emails, and is proficient with ChatGPT and Claude.

You must be a leader with a take-charge personality who can work independently after receiving instructions.

If you’re ready to take charge, apply today!

We are looking for an experienced IT professional to design and implement an internal tracking system tailored for our recruitment process. The successful candidate will collaborate with the HR and recruitment teams to understand the requirements and develop a solution that optimizes candidate management, streamlines communication, and tracks progress across all recruitment stages.

Key Responsibilities:

• Design, develop, and implement a customized recruitment tracking system.
• Collaborate with HR and recruitment teams to gather requirements and ensure system functionality aligns with recruitment needs.
• Create a user-friendly interface for managing candidate information, tracking application status, and scheduling interviews.
• Develop reporting tools to generate insights on recruitment metrics, including time-to-hire, candidate pipeline, and source effectiveness.
• Integrate the system with existing HR and communication tools (e.g., email, calendar systems).
• Ensure data security and confidentiality in compliance with company policies.
• Provide training to HR and recruitment staff on how to use the tracking system effectively.
• Troubleshoot technical issues and offer ongoing support and updates for system improvements.

Company Overview

OnSpot Global is a dynamic startup company specializing in providing top-notch outsourcing solutions, with a particular focus on the logistics industry. While our core expertise lies in logistics, we are also well-equipped to cater to the diverse outsourcing needs of businesses across various sectors.

We are committed to delivering exceptional customer service and building strong relationships with our clients. Our team of experienced professionals provides tailored solutions that meet the unique requirements of each client. We are seeking a highly motivated and results-oriented Customer Service Specialist to join our team and contribute to our growth.

Position Overview

• As a Customer Service Specialist at OnSpot Global, you will be responsible for providing top-tier customer support services for our clients. This role plays a pivotal part in ensuring client satisfaction, resolving customer issues, and maintaining a positive brand image. In this position, you will have the chance to work with various clients and contribute to their success.

About the Role

• As a Customer Service Specialist, you will be the driving force behind our customers' journey with our innovative tech platform. You will own the entire customer experience from initial sales lead to successful customer conversion and beyond. This role is a dynamic blend of sales, customer support, and technical expertise. You will be responsible for nurturing leads, guiding them through their first booking, addressing inquiries, and ensuring their continued satisfaction with our services. Your ability to understand customer needs, communicate effectively, and navigate our platform will be crucial to your success.

Responsibilities:

Sales Performance:

• AAA Sales Skills is a must!
• Consistently meet and exceed individual and team sales and booking targets.
• Contribute to overall customer acquisition and revenue growth goals.

Lead Conversion:

• Actively contact qualified sales leads through various channels (phone, email, etc.).
• Conduct consultative conversations to understand their small to medium-sized business (SMB) needs and logistics challenges.
• Craft and present tailored shipping solutions using our Ship4wd platform.
• Assist customers in placing their first booking and completing online payments.

Customer Support and Retention:

• Respond promptly to inquiries from both potential and existing customers.
• Troubleshoot issues, provide technical assistance, and address concerns effectively.
• Identify upsell and cross-sell opportunities to maximize customer value.
• Manage customer complaints with a focus on resolution and satisfaction.

Platform Expertise:

• Develop a deep understanding of our Ship4wd platform, its features, and benefits.
• Stay informed about industry trends, logistics best practices, and competitor offerings.

Continuous Improvement:

• Collect and analyze customer feedback to identify areas for platform and process enhancements.
• Collaborate with product and operations teams to implement improvements.
• Proactively suggest strategies to enhance customer satisfaction and loyalty.

CRM and Systems Management:

• Utilize our CRM system to track customer interactions, manage leads, and document progress.
• Maintain accurate and up-to-date customer data within our systems.

• install and configure computer systems,
• diagnose hardware and software faults and solve technical and application problems, either over the phone or in person.
• You'll cover one or more areas of expertise, depending on the size of the organisation you work for.

Wanted: Passionate Customer Experience Specialist  

Are you looking for the chance to make a positive impact on the planet? Do you have a passion for exceptional service and the ability to wow customers? If so, we’re looking for you! 

You:

• Love to tell stories
• Appreciate a good debate even with your boss
• Figure out how to fix it instead of who is to blame.
• Aren't afraid to jump into the deep end.
• Are excited about building empowered teams.
• Have pulled recyclables out of the trash.

We:

• Believe we do not inherit the earth from our ancestors; we borrow it from our children.
• Work to protect and restore the environment.
• Aren't afraid to make mistakes as long as we learn.
• Care more about your values and intelligence than your experience.
• Are committed to creating team dynamics that create empowerment vs. entitlement

 Our Core Values

1. Commit to a culture that builds a strong COMMUNITY.
2. Foster CREATIVITY to inspire fresh innovation.
3. Embrace COURAGE by taking action despite uncertainty.
4. Live with Awareness and CONSCIOUSNESS of our choices.

The Opportunity:

Spend your day connecting directly with the Lomi community; surprise and delight our customers with positivity and integrity. Reporting to the Lead Customer Advocate, you will engage with our customer base and elevate our service levels. As a CX Agent, you will play a pivotal role in providing the highest caliber customer service across various channels, including (but not limited to) email, live chat, and social media. You will be the front line of communication addressing inquiries about our products, memberships, subscriptions, and overall business, while embodying our core values and brand ethos.

• Provide the highest caliber customer service via email, live chat, and social media in a considerate, accurate, and timely manner.
• Be the first line of communication for customers inquiring about our products, brand, founders, and business.
• Be an ambassador and advocate of our brand and product lines.
• Problem-solving to ensure that our customers can have the highest quality experience possible. You will take matters into your own hands to ensure deliveries, transactions, and experiences are never neglected.
• Work directly with the marketing and management teams to improve the customer experience by providing your insight and knowledge.

New Product Development

• Assist in shaping the product vision, strategy, and roadmap for a specific area of the business.
• Help create business cases for new products and improvements to existing products.
• Support internal communication about product features and benefits to ensure team alignment.
• Conduct market research to help assess demand and product positioning.
• Stay informed about trends in Web2 and Web3 applications and games.

Product Execution

• Help execute the product roadmap, from brainstorming new features to launching them.
• Work with teams from Tech, Business Development, Marketing, and Operations to support product delivery.
• Assist in creating product documentation and understanding user needs.
• Support partnerships and integrations with external applications.
• Help track key metrics to measure product success.

User Experience and Customer Feedback

• Contribute to designing a smooth and enjoyable user experience.
• Learn about customer needs and how they perceive our product.
• Participate in user interviews and usability testing to validate ideas.
• Collaborate with the Customer Support team to understand and address user feedback.

We are seeking a skilled Microsoft Power Platform Developer with at least 2 - 3 years of experience developing Power Platform solutions to join our team. The ideal candidate will have experience in building and deploying solutions using Power Apps, Power Automate, Power BI, and Dataverse (formerly Common Data Service).

Certification in one or more of the Power Platform technologies is a plus. In this role, you will be responsible for developing, testing, and deploying custom applications using the Microsoft Power Platform, as well as providing technical guidance and leadership to junior team members.

RESPONSIBILITIES:

- Design, develop, and maintain custom solutions using the Microsoft Power Platform

- Develop, test, and deploy Power Apps, Power Automate, Power BI, and Dataverse solutions

- Collaborate with stakeholders to gather requirements and develop functional specifications

- Provide technical guidance and leadership to junior team members

- Develop technical documentation and provide end-user training and support

- Manage project timelines and deliverables, and communicate progress to stakeholders

- Identify and troubleshoot issues and provide technical support as needed

- Stay up-to-date with the latest trends and developments in the Microsoft Power Platform ecosystem

- Participate in peer code reviews to ensure the quality of deliverables

- Participate in project planning and estimation, as needed

AllForU is a Singapore-based youth marketing tech company. We are looking to expand the team in Philippines. We are hiring vibrant Rock-Star Sales Development Specialist who are confident of aggressively securing corporate clients through great interpersonal and communication skills, and are proficient in both spoken and written English which will be used on a daily basis.

We are looking for professionals with at least 3 years of sales experience. However, Final-year university student and fresh graduate are welcome to apply as well.

Salary - Negotiable.

Benefits:

• Work from home role
• Full time - Monday to Friday, 9am-6.30pm ; Sat & Sun: 5 hours shift each day
• We honor Philippine's Holidays
• High Commission and Tier Incentives
• Direct report to CEO

Your main responsibilities may include but are not limited to:

• Industry Focus: Selling Marketing Packages ; Selling Apparel & Corporate Gifting
• Outbound Sales: Organization lead generation and outreach; Appointment setting and research of prospect; negotiate business transactions with demanding customers through zoom. (exceptional written and spoken english needed)
• Client Management: Creation of SOPs, follow-ups, account management of clients (upsell, cross-sell, collation of report and work done for submission to client).
• World-Class Customer Service: provide immediate support and response to prospect/client’s request via email/text. Response within 30 seconds
• Working closely with a cross-functional global team across Singapore, Philippines and Malaysia. Reporting directly to Manager and CEO.

Requirements:

• Experienced in using Canva design, Instagram, Tiktok, Telegram, Zoom, Google sheet 
• (Knowing Notion and Adobe Illustrator is a plus)
• Proficient and confident in both spoken and written English. 
• Experienced in Outbound lead generation (Instagram, email, telegram)
• Experienced in creating email sequence
• Experienced in client negotiation.
• At least 2 years in managing clients and performing customer recovery.
• Full-time commitment. No Moonlighting (Immediate termination)

Personality:

• Must be vibrant and highly self-motivated.
• Able to handle a stressful work environment.
• A good team player as we work as a tight-knitted team.
• Confidence in managing multiple projects and deadlines effectively.

You Should Not Join Us If You Are:

1. If you have the mindset that embraces a relax and sheltered working environment

2. Not curious and just waiting to be spoon-fed

3. Not willing to go the extra mile to get a project completed with quality

4. Looking just to achieve mediocrity

If you believe you have what it takes, complete this job application form and we will get back to you asap. Failure to complete the form, your message will be regarded as spam and will be deleted.

USE JOB CODE : 101024

Only shortlisted candidates will be contacted.

Resources

Website: afu.sg

Instagram: allforu_sg