• Proficient written and verbal communication skills in English
• Prior experience providing chat support in dating site is an advantage
• Able to do multi-tasking

Lealsight LLC is seeking a proactive IT Specialist to support our technology infrastructure and ensure optimal system performance. The successful candidate will be responsible for troubleshooting, maintaining, and implementing IT solutions.

Key Responsibilities:

• Monitor and maintain IT systems and networks.
• Provide technical support to staff and resolve IT issues promptly.
• Install and configure hardware and software.
• Assist in IT projects, system upgrades, and documentation.
• Ensure data security and implement backup procedures.

Must have actual/real-time experience in the following areas for at least 3 years

• SIP Phone
• Android Phone
• DECT Phone
• Headset and Speaker
• Android Video Endpoints
• Windows Video Endpoints
• Meeting Room Endpoints Accessories
• General Mode (MeetingBar, MeetingBoard, Meeting Eye)
• Video Conferencing Solution & System
• Smart Workspaces Devices
• Zoom Devices
• 8X8 Devices
• Teams Devices
• Blue Jeans Devices
• Verizon
• Vonage
• Pro Audio Visual Solution
• PABX
• Knowledge in RingCentral Devices
• Knowledge in Return Merchandize Authorization (RMA)
• Desktop Phone

• Provide technical support for Windows, Mac, and Linux desktop environments.
• Manage and troubleshoot Google Drive and Google Sheets issues.
• Configure and maintain RDP and VDI environments.
• Administer and troubleshoot Linux and Windows servers.
• Provide support for LastPass, web hosting, email servers, and cloud servers.
• Monitor and manage networks using tools like PRTG and Nagios.
• Ensure network security and address any security issues as they arise.
• Knowledge of network security practices.

We’re Hiring: Level 2 Tech Support Specialist

Transform your workspace and your career—join us for a flexible work-from-home role that fits your lifestyle!

We are currently on the lookout for a Level 2 Tech Support Specialist to join our team at Cloudstaff, the #1 workplace everywhere! Get hired from now until December 2024 and get 2 tickets for you and your loved one to this year's year-end party at The Philippine Arena featuring global musicians, Air Supply.

Role: Level 2 Tech Support Specialist

Work Arrangement: Work from home

Schedule: Night shift

Job Summary: We’re looking for someone that has experience with smaller companies and is well rounded in different aspects of IT. Someone that is a problem solver and likes to take the initiative.

The Level 2 Tech Support Specialist is responsible for providing advanced technical support and troubleshooting services to resolve complex issues that cannot be addressed by Level 1 support. This role involves diagnosing and resolving software, hardware, and network-related problems, as well as escalating issues to higher-level support when necessary. The Level 2 Tech Support Specialist plays a crucial role in ensuring the efficient operation of IT systems and providing excellent customer support experience.

1. Technical Support:

- Provide advanced troubleshooting and support for software, hardware, security, network, and server issues.

- Diagnose and resolve technical issues through detailed analysis and problem-solving, and effective use of internal tools.

- Document issues, troubleshooting steps, solutions, reference external resources used/followed, and processes to improve future support efforts.

2. Customer Service:

- Communicate effectively with customers to understand their technical issues and provide timely resolutions.

- Ensure high levels of customer satisfaction by providing professional and friendly support.

- Educate customers on best practices and preventive measures to avoid recurring issues.

3. System Maintenance and Updates:

- Perform regular system maintenance and updates to ensure optimal performance.

- Assist with the deployment of software updates, patches, and configuration changes.

- Monitor system performance and proactively address potential issues.

4. Teamwork, Collaboration, and Escalation:

- Collaborate with other IT team members to resolve complex technical issues.

- Escalate unresolved issues to Level 3 support or specialized teams as necessary.

- Provide detailed information and context to higher-level support to facilitate quicker resolution.

- Meet and exceed the KPI targets set by the client and the Service Manager

5. Training and Documentation:

- Develop and maintain documentation for common issues and solutions.

- Train Level 1 support staff on new technologies and advanced troubleshooting techniques.

- Stay updated with the latest technology trends and advancements in IT support.

6. Adherence to Internal Procedures

- Follow Standard Operating Procedures (SOPs) for daily, weekly, and other recurring tasks

- Full compliance to all our Security Procedures and Keeping a Vigilant Eye for Security Issues

- Full compliance to internal House Rules / Code of conduct

The Data Specialist is responsible for managing, organizing, and analyzing data to ensure accurate and accessible information is maintained across various platforms. This role involves data entry, file management, supporting data transfer processes, and assisting with audits and reporting tasks. The ideal candidate will have exceptional attention to detail, excellent organizational skills, and the ability to work efficiently in a structured environment. The Data Specialist will also be required to adhere to the company's camera-on policy during working hours, facilitating clear communication and accountability. 

Benefits: 

• Competitive salary 
• Strong support system 
• Salary increase starting on your first year of employment (only for full-time roles | based on performance) 
• Monthly Performance Incentive (only for full-time roles | based on given metrics |can range from $40 - $50) 
• Health benefit ($30/month) 
• No computer activity monitoring 
• Training materials for upskilling provided 
• Paid holiday leaves (depending on the holidays that the client observes) 
• Paid sick leaves (sick leave convertible to cash if perfect attendance) 
• Paid planned leaves 
• 13th month pay 
• Allowance for SSS and Pag-ibig contribution ($20/month) 

Key Responsibilities: 

• Data Management: Maintain and organize both electronic and physical files, ensuring accuracy and easy accessibility. Regularly review and update files before transfer, making necessary corrections. 
• File Transfer Support: Assist with import and export processes, ensuring accurate data transfer and validation for internal and external use. 
• Audit Participation: Gather, organize, and provide necessary data for audit projects, collaborating with auditors as needed to facilitate accurate assessments. 
• Data Entry & Verification: Perform precise data entry tasks, including data input and verification, to ensure the completeness and accuracy of records. 
• Reporting & Analysis: Assist with basic data analysis and reporting tasks as directed by supervisors, gathering insights and compiling relevant data for internal review. 
• Communication: Adhere to the company's camera-on policy during working hours to enhance communication and accountability. 
• Attention to Detail: Ensure a high level of accuracy in all data-related tasks, with unwavering attention to detail for maintaining data integrity. 
• Ad Hoc Tasks: Support the team with various ad hoc tasks and special projects as required, ensuring timely and accurate completion. 

• Assist customers with technical aspects of Vaannaa Technologies’ solutions in the ICT industry.
• Provide product demonstrations, educate clients on features and benefits.
• Resolve technical issues and support sales teams in achieving targets.
• Facilitate a collaborative relationship between sales and technical departments.
• Stay updated on industry trends and product innovations.

We are seeking a highly motivated and detail-oriented Operations Support (Real Time Analyst) to join our team in the dynamic environment of a Virtual Call Center Campaign. The primary responsibilities of this role involve efficient dialer monitoring, conducting calling audits, real-time monitoring and, reporting and analytics .

Who We Are  

M-Power Solutions is more than just a company – we're a family of innovators, go-getters, and dream-chasers. Our mission? To empower businesses and individuals to reach their full potential through cutting-edge CRM and marketing automation solutions.

Our Core 4 Dedications  

• Dedication to Growth: We believe in being 1% better every day, both personally and professionally.
• Dedication to Showing Up: For our clients, for each other, and for ourselves.
• Dedication to Excellence: We strive for the highest standards in everything we do.
• Dedication to Empowerment: We uplift and enable others to reach their full potential.

Key Responsibilities:

Dialer Monitoring:

• Maintain continuous surveillance of the dialer system throughout the assigned shifts.
• Ensure the seamless functioning of dialer operations to optimize campaign performance.
• Respond promptly to any dialer-related issues and liaise with technical support for quick resolutions.

Real-Time Monitoring:

• Monitor live calls to ensure quality and compliance
• Provide immediate support and guidance to agents as needed
• Identify trends and patterns to improve overall operational efficiency

Calling Audits (10%-20% of the role):

• Conduct comprehensive audits of outbound calls to ensure compliance with campaign protocols and quality standards.
• Provide feedback and reports on calling performance, identifying areas for improvement.

Reporting and Analytics

• Create comprehensive reports on key performance indicators (KPIs)
• Develop and maintain analytics dashboards
• Design and implement complex formulas for data analysis and forecasting
• Present findings and recommendations to management

Preferred Qualifications:

• Familiarity with dialer systems and calling processes is a plus.
• Macro Knowledge is a plus
• Knowledge of SQL or other database languages

Work Hours:

• PH Graveyard Shift
• Full time (Fixed 8 hrs/day, Mon-Fri)

Compensation:

• $3/hour
• Performance Evaluation after 4 months for a Salary Increase
• Paid weekly

Benefits:

• PTO (Vacation Leave) that increases every year that you are with us
• Separate PTO for Sick Leave
• Maternity and Paternity Leave
• Bereavement Leave
• Evaluation and opportunity for raises every 4 months from start date.

Opportunity! All our positions have multi-tiered levels so you can get promoted in a matter of months. You get a detailed breakdown of what the qualifications are for every position and their respected levels, as well as the requirements and responsibilities that come with them.

Growth! After graduating training, all employees get a dedicated Grow Plan for the year that breaks down the annual goal into actionable weekly tasks.

Company Overview

OnSpot Global is a dynamic startup company specializing in providing top-notch outsourcing solutions, with a particular focus on the logistics industry. While our core expertise lies in logistics, we are also well-equipped to cater to the diverse outsourcing needs of businesses across various sectors.

We are committed to delivering exceptional customer service and building strong relationships with our clients. Our team of experienced professionals provides tailored solutions that meet the unique requirements of each client. We are seeking a highly motivated and results-oriented Customer Service Specialist to join our team and contribute to our growth.

Position Overview

• As a Customer Service Specialist at OnSpot Global, you will be responsible for providing top-tier customer support services for our clients. This role plays a pivotal part in ensuring client satisfaction, resolving customer issues, and maintaining a positive brand image. In this position, you will have the chance to work with various clients and contribute to their success.

About the Role

• As a Customer Service Specialist, you will be the driving force behind our customers' journey with our innovative tech platform. You will own the entire customer experience from initial sales lead to successful customer conversion and beyond. This role is a dynamic blend of sales, customer support, and technical expertise. You will be responsible for nurturing leads, guiding them through their first booking, addressing inquiries, and ensuring their continued satisfaction with our services. Your ability to understand customer needs, communicate effectively, and navigate our platform will be crucial to your success.

Responsibilities:

Sales Performance:

• AAA Sales Skills is a must!
• Consistently meet and exceed individual and team sales and booking targets.
• Contribute to overall customer acquisition and revenue growth goals.

Lead Conversion:

• Actively contact qualified sales leads through various channels (phone, email, etc.).
• Conduct consultative conversations to understand their small to medium-sized business (SMB) needs and logistics challenges.
• Craft and present tailored shipping solutions using our Ship4wd platform.
• Assist customers in placing their first booking and completing online payments.

Customer Support and Retention:

• Respond promptly to inquiries from both potential and existing customers.
• Troubleshoot issues, provide technical assistance, and address concerns effectively.
• Identify upsell and cross-sell opportunities to maximize customer value.
• Manage customer complaints with a focus on resolution and satisfaction.

Platform Expertise:

• Develop a deep understanding of our Ship4wd platform, its features, and benefits.
• Stay informed about industry trends, logistics best practices, and competitor offerings.

Continuous Improvement:

• Collect and analyze customer feedback to identify areas for platform and process enhancements.
• Collaborate with product and operations teams to implement improvements.
• Proactively suggest strategies to enhance customer satisfaction and loyalty.

CRM and Systems Management:

• Utilize our CRM system to track customer interactions, manage leads, and document progress.
• Maintain accurate and up-to-date customer data within our systems.

Executive Virtual Assistant Needed!

Are you an experienced administrative professional with 2+ years in the field?

We're hiring! The ideal candidate is an expert in spreadsheets, excels at research, drafts excellent emails, and is proficient with ChatGPT and Claude.

You must be a leader with a take-charge personality who can work independently after receiving instructions.

If you’re ready to take charge, apply today!

We will reach out to you via the email address provided in your resume should you qualify for the next steps of your application. 

About the Role:

Setting up the software correctly and debugging why the software did something. The role will occasionally require building small scripts using JS. 

Working Arrangement: Permanent Remote

Shift Schedule: Monday - Friday. 2:00 PM - 11:00 PM

About the Job

• Meeting with clients and catering to their issues. 
• Attend to customer issues: 
• Troubleshooting, investigation, bug checking, replication of issues. 
• Communicate and inform customers on the details, status, and progress of the issue. 
• Communicate with the Dev team for bugs and log it into Jira. 
• Training customers in best practices with system usage.  
• Create training documents for Driver App and Web App. 
• Configurations: driver profile, user profile, and setting the level of access required. 
• Setting up the customer environment before the go-live. 
• Creates Project documentation 
• Participating in Project Meetings like (kick-off, project frame, lessons learned) 

Your Qualification

• Deep knowledge of transportation and logistics business processes
• Relevant experience with Final Mile
• Relevant background with Bash Commands and scripting (Phyton, Java)
• Experience in checking logs in the system (we use Putty and SQL Developer database
• Knowledge of Unix/CLI commands, experience with software/website development, SQL/MS Access/Database knowledge
• Experience with transfer protocols (FTP, SFTP, AS2, API)
• Experience with mapping software
• AWS concepts, fundamental AWS services, Web application concepts 
• Jira, Confluence, Salesforce 
• Ability to develop and maintain strong, productive relationships with customers, partners, and consultants. 
• Prior experience diagnosing system process issues – gap analysis 
• Experienced in defining problems, collecting data, establishing facts, and drawing valid conclusions
• Strong communicator, able to influence and collaborate at all levels to maximize problem resolution while effectively presenting information and responding to highly specialized technical questions

Job Offer

• 21 Days Paid Time Off (PTO) Annually + 1 Additional PTO per successful year of tenure (up to five (5) years)
• HMO coverage for employee +1 FREE dependent on the first day of employment
• +1 additional FREE dependent per successful year of tenure (up to five (5) years)
• Tenure Incentive Program*
• FREE daily meal
• Referral Bonus of up to Php20,000.00*
• ALL government mandated benefits

*Terms and conditions apply

Company Description

Treantly is a Canadian-based recruitment agency that facilitates the connection between businesses in North America and exceptional remote staff in the Philippines. 

We’re looking for a proactive General Virtual Assistant with strong customer service experience to help manage interactions and handle outstanding loan payments. The General Virtual Assistant will be responsible for managing the accounts receivable process, focusing primarily on collecting outstanding loans from customers. A key aspect of this role involves addressing customer concerns, which may arise due to equipment-related issues. The ideal candidate will excel in handling customer interactions with tact and professionalism, finding resolutions, and de-escalating occasional irate customers. Communication will primarily be through email, though phone calls may be necessary in some cases.

Job Responsibilities:

• Manage accounts receivable, focusing on collecting payments from customers with outstanding loans.
• Communicate with customers via email, and occasionally via phone, to resolve payment issues.
• Address and resolve customer concerns regarding equipment issues, working to de-escalate situations when necessary.
• Collaborate with internal teams and external service providers to facilitate smooth communication between the customer and the service company.
• Maintain accurate records of customer interactions, payment statuses, and resolutions.
• Provide exceptional customer service, ensuring customer satisfaction while enforcing payment terms.

Must-Have Requirements:

• Proven experience in customer service, preferably in a call center or virtual assistant role.
• Experience handling accounts receivable, collections, or similar financial processes is a plus.
• Strong written and verbal communication skills, with the ability to manage challenging customer interactions professionally.
• Proficient in using email communication for customer service; experience with phone support is a plus.
• Extroverted personality with excellent problem-solving and conflict-resolution skills.
• Ability to work independently and handle multiple customer cases at once.

Nice-To-Have Requirements:

• Prior experience working as a General Virtual Assistant (GVA) with customer service and email management experience.

What we Offer:

• Opportunities for growth and advancement
• Competitive compensation package, including Philcare HMO

Work Hours:

• Full-time, Eastern Standard Time business hours, Remote

Check your Spam Folder Please!

Job Title : Quality Assurance Specialist (Work from Home or Office Site)

Job Summary:

We're seeking a reliable and detail-oriented Quality Assurance Specialist to join our team. This is an ideal opportunity for 4Ps beneficiaries or disabled or unemployed people and want to work without excessive stress and pressure. As a Quality Assurance Specialist, you'll be responsible for ensuring the quality of our products and services.

Responsibilities:

• Conduct thorough testing and quality assurance of our products and services
• Identify and report defects or issues found during testing
• Develop and maintain testing scripts and procedures
• Stay up-to-date with industry trends and best practices in quality assurance
• Earn an additional 1000-2000 pesos per month
• Work on your own schedule, at your own pace
• No experience necessary, as the testing process is fully automated
• Simply allow me to install a game on your phone
• The game will run automatically, and you won't need to do anything else
• You can work for me while working for others
• My work is protected by copyright and nobody is allowed to copy my game mechanics.

Rx Valet is an early stage us based company revolutionizing the way people pay for prescription medicine. Our product provides users complete pricing transparency on their medications, and can save them up to 90% at any pharmacy nationwide with a few taps in our app, web, or customer service center.

Our core mission is to delight our customers and turn them into Raving fans. You are our customer's advocate and Rx Valet's champion. You will field calls from pharmacies, providers, and customers, and in each case, we are looking to you to ensure each interaction is a positive experience. We understand that in order to do this, we must work closely with pharmacies to ensure claims can be processed quickly and effectively so our customers receive the best experience. You are Rx Valet's champion with the pharmacy. You will field calls from pharmacies and assist with any pharmacy processing questions that may arise. We are looking to you to be an expert on how Rx Valet is processed and create positive relationships with our pharmacies by assisting them in filling our customers medications.

• Intimately learn all aspects of our product, business and process and become a subject matter expert.
• Willingness to help solve problems with a positive attitude.
• Field calls from a variety of sources, from doctors to pharmacies to patients
• Obtain a fundamental understanding of the Rx Valet drug database for quick patient and pharmacy assistance.
• Work closely with pharmacists and patients to process claims and resolve errors that may occur during processing.
• Solve issues independently when they fall outside of script.
• Intimately learn all aspects of our product, business and process and become subject matter expert.

Job Type and Working Hours:

Full Time

Monday-Friday, 7:00 am-10:00 pm EST (U.S. Eastern Standard Time) and some weekends. (a 40 hour workweek)

AllForU is a Singapore youth marketing tech company. We are looking to expand our admin team. We are hiring detailed oriented admins who are confident of ensuring our administrative are upkeep and are proficient in both spoken and written English which will be used on a daily basis.

We are looking for professionals with at least 1 years of working experience. However, Final-year university student and fresh graduate are welcome to apply as well.

Benefits:

- Work from home role

- Full time - Monday to Friday, 9am to 6.30pm (Tues to Sat or Sun to Thurs

- We honor Philippines Holidays

- 13th month performance bonus

- Direct report to CEO

Your main responsibilities may include but are not limited to:

• Data Quality & Accuracy Operations: Work heavily on electronic records, which can involve data research; (sorting, reviewing and cleaning) data entries; and approving data entries to ensure data quality and accuracy standards are achieve. You will need to adjust your work schedule accordingly to the events needed to support.
• Improve Revenue Through Data: Analyse data quality trends that impact the company’s revenue and develop solutions that resolve/enhances it. Creating reports that detail data quality issues and solutions for senior leadership
• Resolve Data-Quality Issues: Resolve issues surrounding bad data. Outreach and provide immediate support and responses to stakeholders that provided bad data to resubmit correct data.
• Maintain In-app Service & Rewards Inventory: Maintain, research and implement new digital inventories within Eunico App: missions, quest, rewards and user management.
• International Team: Working closely in an english-speaking environment with a cross-functional global team across Singapore, Philippines and Myanmar. Reporting directly to Senior Sponsorship Executive and CEO.
• Create post for our instagram and telegram accounts 

Requirements:

• Proficient and confident in both spoken and written English.
• Analytical mindset.
• Excellent attention to fine details.
• Able to work independently
• Proficient with computers.
• Fast internet connection and have backup power generator/battery
• (Bonus) Have experience using adobe illustrator, instagram posting, telegram posting

Personality:

• Must be vibrant and highly self-motivated.
• Able to handle a stressful work environment.
• A good team player as we work as a tight-knitted team.
• Confidence in managing multiple projects and deadlines effectively.

If you believe you have what it takes, please submit your application through this job form and we will get back to you asap. Please copy and paste the link below in your browser.

USE JOB CODE : 202

Only shortlisted candidates will be contacted.