• Assist in managing databases, ensuring data integrity, and optimizing data retrieval processes.
• Providing technical support to teams within the organization, and to external clients when required.
• Performing regular data analysis to improve data resources and support business operations.
• Designing and implementing customized reports to meet organizational needs.
• Contributing to system improvement initiatives, maintaining documentation, and adhering to data management protocols.

Key Responsibilities

• Analyze and interpret complex datasets to provide insights and recommendations for business growth
• Design and manage reports, dashboards, and key performance indicators (KPIs) to track trends and performance
• Collaborate with cross-functional teams to understand business objectives and tailor reports accordingly
• Ensure data accuracy and integrity through regular quality checks and validation processes
• Identify opportunities for automating reporting processes and improving operational efficiencies
• Present findings and insights to stakeholders through clear, compelling reports and presentations
• Stay informed on the latest trends and tools in data analysis and business intelligence to enhance reporting capabilities

Join Peak Outsourcing to advance your career in the dynamic BPO & Call Center industry, where technology meets customer service excellence.

• Minimum of 2+ years experience in data analysis, reporting, or business intelligence
• Advanced skills in Microsoft Excel and SQL for handling large datasets and performing detailed analysis
• Strong communication and presentation skills with the ability to simplify complex data for stakeholders
• Exceptional attention to detail, ensuring accuracy and consistency in reports
• Familiarity with statistical analysis and modeling techniques is a plus
• Proven ability to work independently while managing multiple projects in a fast-paced environment
• Experience with data visualization tools like Power BI, Tableau, or similar is highly desirable