• Analyze workforce requirements and create capacity plans to meet operational goals.
• Monitor performance against capacity targets and make adjustments as necessary.
• Collaborate with management to forecast staffing needs based on business trends.
• Utilize data analytics tools to assess labor efficiency and productivity.
• Prepare reports on workforce capacity and provide insights for continuous improvement.

Requirements

• Educational Qualifications: at least 2 years college completed (no back subjects)
• Experience Level: 2–3 years of people management and at least 2 years in BPO capacity planning
• Skills and Competencies: Strong analytical skills and proficiency in data analysis tools
• Qualities and Traits: Excellent communication skills and a team-oriented attitude
• Responsibilities and Duties: Ability to work independently and handle multiple tasks
• Working Conditions: Comfortable working in a fast-paced environment