Process Associate Specialist - WFM

COMPANY PROFILE: With 18 years of industry experience, the company offers a wide range of BPO services supported by state-of-the-art facilities in prime Manila locations. It is known for delivering reliable, high-quality solutions tailored to meet diverse business needs.

Position: Workforce Management Specialist

Company Industry: BPO Company

Work Location: Alabang

Work Schedule: Shifting schedules

Salary: Php 30,000 - Php 40,000

Work Set Up: Work onsite

BENEFITS:

• HMO for Employee and 2 Dependents (On Day 1)
• Quarterly performance bonus
• Outstanding career development opportunities
• 15% Night Differential
• 24 Leaves Annually

JOB REQUIREMENTS:

• Bachelor Degree Holder
• At least 3 years of total experience as a Workforce Management in a BPO/Shared Services company
• WFM Scheduling tools (Verint, Genesys, IEX, Aspect, is an advantage
• Amenable to work in shifting schedules
• Amenable to work onsite

JOB RESPONSIBILITIES:

• Oversee workforce and resource planning for one or more business units.
• Work closely with business partners as a trusted advisor, identifying potential issues and opportunities early.
• Communicate trends, risks, and recommendations clearly using data and insights.
• Partner with teams to understand upcoming changes or initiatives that may impact workload or staffing needs.
• Forecast call volumes and workload for contact center and processing teams.

Look for Ms. Riva

• RECRUITMENT PROCESS: (ONLINE OR FACE TO FACE)
• Initial Interview
• Final Interview
• Job Offer