We Are Hiring: Real-Time Analyst (RTA)

• Onsite | Makati City & Davao City
• Salary: PHP 21,000 - 27,000/month
• URGENT | 6 Openings (2 Davao + 4 Makati)
• Are you an RTA professional looking for your next opportunity? This one's for you!

Responsibilities

You Must Have:

• At least 1 year WFM or RTA experience in a BPO setting
• Proficiency in MS Excel and WFM tools
• Strong analytical and problem-solving skills
• Good communication and stakeholder management skills
• Willing to work onsite on a shifting schedule
• Must be based in Philippines

Job Requirements

What You Will Do:

• Monitor queues, staffing and service levels in real time
• Track attendance and schedule adherence
• Identify and escalate risks impacting performance
• Provide immediate recommendations to address gaps

Please Do Not Apply If:

• You are a former employee of our client company
• You are not based in Philippines
• You are a job hopper
• Only shortlisted candidates will be contacted.
• Please SHARE — you might know someone perfect for this!