Dining Crew

• 10% SC
• To follow company instructions and standard to maintain the good standard of quality of service and products;
• To follow company instructions in order to maintain the good image and reputation of the Company;
• To observe and follow the Company’s Rules & Regulations;
• To work with honesty, integrity, and morality;
• To provide the best service to its customers;
• To maintain the orderly and sanitary condition of the restaurant particularly the dining area;
• To perform all task assigned to you by your supervisor or manager;
• To maintain a good attitude towards your co-workers, superiors and customers;
• To properly serve the decent foods in timely and orderly manner;
• To know and understand every menu/dish of the restaurant;
• To wear the prescribed uniform or dress code at the company premises;
• To maintain a presentable appearance at work;
• It is understood that you agree to be re-assigned to other area/s of operations as your manager may see fit depending on your performance capacity; and
• To perform other tasks as may be assigned by the Company’s executive/s.

Responsibilities:

1️. Customer Service & Guest Relations

• Greet customers warmly and escort them to their tables.
• Present menus and explain daily specials or promotions.
• Take accurate food and beverage orders.
• Provide recommendations based on menu knowledge.
• Ensure guests’ needs are attended to promptly and professionally.
• Handle customer inquiries and minor complaints courteously.

2️. Order Handling & Service Execution

• Enter orders accurately into the POS system.
• Coordinate with kitchen staff to ensure timely food preparation.
• Serve food and beverages according to company service standards.
• Check orders before serving to ensure accuracy and completeness.
• Conduct follow-up table checks during dining.

3️. Table & Dining Area Management

• Set up tables before opening (utensils, condiments, napkins).
• Clear and reset tables quickly after guests leave.
• Maintain cleanliness and organization of dining area.
• Monitor dining floor during peak hours.

4️. Cash Handling & Billing

• Present bills accurately and process payments.
• Handle cash, credit card, and digital payments properly.
• Issue official receipts.
• Ensure proper turnover of collections at end of shift.

5️. Sanitation & Compliance

• Follow food safety and sanitation standards.
• Observe personal hygiene and proper uniform policy.
• Clean service stations and equipment.
• Comply with company SOPs and local health regulations.

6️. Teamwork & Communication

• Coordinate with kitchen and bar staff for smooth service flow.
• Attend daily briefings and meetings.
• Support other service staff when needed.
• Report issues or incidents to supervisor immediately.

7️. Opening & Closing Duties

• Assist in pre-opening preparations.
• Restock service supplies (cutlery, tissue, condiments).
• Perform end-of-shift cleaning and checklist tasks.
• Secure assigned area before leaving.

Experience:

1. Previous Experience in Customer Service or Food Service: at least 1 year of previous experience in the hospitality or food service industry is required.
2. Training: On-the-job training is typically provided to familiarize crew members with the restaurant’s procedures, menu, and customer service standards.

Personal Attributes:

1. Positive Attitude: Must be approachable and upbeat, even during busy or challenging shifts.
2. Professional Appearance: Dining service crew should maintain a clean and professional appearance.
3. Punctuality: Being on time for shifts is crucial, especially in fast-paced dining environments.