Through the Lens of Global Excellence

For over four decades, our client has been the trusted provider of exceptional eye care services, delivering solutions that bring clarity to lives. With cutting-edge technology and a compassionate, family-centered approach, they offer everything from routine eye exams to advanced surgical treatments. Join a team dedicated to transforming lives by illuminating a clearer, brighter future for everyone.

Job Description

As a Virtual Receptionist, you'll play a vital role in connecting patients to exceptional eye care services. You'll schedule appointments, maintain accurate patient records, and ensure smooth communication between patients and healthcare teams—all while delivering world-class service with a friendly demeanor.

Why This Role?

Employment Type: Full-Time

Shift: Night Shift (Tuesday – Saturday, 2:00 AM – 11:00 AM)

Salary: PHP25,000

Work Setup: Onsite, SM Clark, Pampanga

Perks: Transportation allowance

Tasks That Keep Clarity in Focus

• Answer phone calls to confirm or book patient appointments and transfer calls to the appropriate departments as needed.
• Follow up with patients to confirm scheduled appointments.
• Schedule procedures and coordinate office visits based on physician and patient availability.
• Update and maintain accurate patient medical records.
• Handle a high volume of incoming calls to coordinate and schedule appointments.
• Collect and verify patient personal and insurance information.
• Make calls to schedule or reschedule appointments as necessary.
• Provide accurate responses to inquiries and share requested information.
• Direct calls to appropriate departments and relay messages to staff.
• Ensure strict confidentiality of patient information and adhere to HIPAA guidelines.

Seeing Potential Clearly

• Strong English communication skills (verbal and written).
• Minimum of 2 years of experience as a Front Desk Admin or in customer service for foreign or international clients (preferably).
• Willingness to work onsite at SM Clark, Pampanga.
• Self-starter with a strong work ethic, capable of managing multiple priorities in a fast-paced environment.
• Professional and friendly demeanor, with the ability to build rapport over the phone quickly.
• Ability to handle stressful situations with composure and professionalism.
• Proven ability to learn and adapt to new systems, services, and processes.
• Excellent customer service skills with a focus on patient care.
• Strong listening, problem-solving, and multitasking capabilities.
• Analytical and decision-making skills to identify issues and recommend solutions.
• Proficiency in MS Office applications (Word, PowerPoint, Outlook, Excel).
• Ability to meet deadlines and thrive in a high-pressure environment.
• Team player with excellent interpersonal skills.

Perks That Bring Life Into Focus

• Comprehensive HMO coverage with a free dependent upon regularization
• Competitive Salary Package
• Transportation allowance
• Prime office location in Pampanga (Conveniently accessible by PUVs, with nearby restaurants and banks)
• Unlimited upskilling through Emapta Academy courses
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

Welcome to Emapta Philippines!

Discover a world of possibilities where your career takes flight in stability and growth. Join a team that thrives on camaraderie, innovation, and excellence. With competitive compensation and a positive work culture, Emapta provides a supportive environment to help you reach new heights.

Embrace a global career with Emapta, a trusted partner for international clients across diverse industries. Apply now and create a better future with us!

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