A Consultancy company providing Roadside Assistance is a service given to premium users which help them dial and connect to Korean helpdesk as soon as possible especially during times of emergencies. This account has very few calls since most of the support calls are emergencies such as roadside concerns like loss, power problems, repair concerns, towing and service networks. This is a special account made for emergency lines only which means only a few support calls. 

Position: Korean Emergency Virtual Assistant

Nature of job: emergency calls only – very few calls daily

Salary: Php 80,000 - P100,000 Monthly

Schedule: Shifting

Days off: 2 days a week

Location: Taguig City

BENEFITS:

• Free Working Visa Processing
• HMO (plus 1 dependent)
• Group Life Insurance
• Accident insurance
• Allowances 
• Performance based incentives
• Leave Credits
• Quarterly bonus
• 13th Month Pay
• Government mandated benefits (SSS, PAG-IBIG, and PHILHEALTH)
• Very relax account
• Minimal calls only

Requirements of the job:

• Korean national who speak basic to conversational English
• Graduates or high school graduates
• Open to candidates who are fresh graduates or no experience
• Open to Korean candidates who are from Korea but willing to be in the Philippines
• Willing to work in a relax environment and few calls and emails

Duties and Responsibilities:

• Ask Korean about their basic information such as name, number, location
• Connect the Korean user to the appropriate dept like technical and customer care
• Answer emergency calls from premium Korean users
• Help users connect with insurance company for the loss
• Connect Korean users to the helpdesk for immediate assistance
• Connect users to the department who can assist the user’s emergency

Recruitment Process:

• Initial interview
• Final Interview
• English exam
• Job offer