Operations & Sales VA

About the Role

We are looking for a reliable and motivated Virtual Assistant to help manage daily operations and grow our business.This person will handle incoming customers and jobs while also helping us build new business partnerships.

Responsibilities

• Answer incoming customer calls and messages.
• Help customers book junk removal services.
• Monitor new jobs in the CRM.
• Dispatch and coordinate jobs with contractors.
• Confirm appointments with customers and contractors.
• Follow up on leads that haven’t booked.
• Handle basic customer questions and issues.
• Make outbound cold calls to potential business partners.
• Contact property managers, realtors, contractors, moving companies, and other businesses.
• Introduce our services and our partnership opportunities.
• Follow up with prospects and close partnership opportunities.
• Keep customer, job, and prospect information updated in the CRM.
• Provide daily updates on calls, bookings, dispatches, and partnerships.

Requirements

• Strong English communication skills.
• Comfortable speaking on the phone.
• Comfortable making cold calls.
• Good customer service skills.
• Organized and reliable.
• Able to multitask.
• Comfortable using computers and CRM software.
• Sales experience is a plus.
• Dispatch or home-service experience is a plus.

Who We’re Looking For

We’re looking for someone who is proactive, confident, organized, and gets things done without being constantly supervised.You should be comfortable handling a customer one minute and calling a potential business partner the next.This is an operations + customer service + sales position.

How to Apply

Please send:

• Resume
• Short introduction
• Previous VA, customer service, sales, or dispatch experience
• Your availability
• Expected pay
• A short voice recording introducing yourself if possible