Do you want a job that makes a real difference?

At The Rosa Institute, home to FertilityBreakthrough.com, we’re looking for Virtual Appointment Setters who care deeply, work hard, and want to help couples have families. If you like doing excellent work and building real connections, this role is for you! You’ll grow with a team that cares about your development and helping patients get the best results.

We value what you bring. You’ll work from home in a caring and supportive team. Your work will make a big difference in patients’ lives, and you’ll be part of a world-renowned team. If this sounds like the right path for you, we’d love to see how you can support our mission.

ROLE:

As a virtual appointment setter, you will be the first person patients speak with, helping them understand the next steps with kindness and care. You’ll work from home, ensuring every patient feels supported and valued.

RESPONSIBILITIES:

• Talk with new patients on calls, understand their needs, and guide them with provided scripts.
• Answer patient questions quickly, within 6-12 hours.
• Keep detailed records in our system in our CRM systems and handle payments securely.
• Be well presented when joining online events, helping our team in patient onboarding efforts as needed.

OUTCOMES/KPIs:

How we measure success:

• You’re a valued team member who communicates clearly and warmly with patients and peers.
• You meet or exceed your goals, helping keep operations running smoothly and efficiently.
• You complete daily tasks on time, work independently, and ask for help when needed.
• Your conversations with patients are warm and professional, earning positive feedback from daily manager reviews.
• You keep patient information private and follow all security standards.
• After training, you can work on your own, follow the steps we set, and help the team by giving useful feedback.

OUR PROMISE TO YOU:

You’ll join a friendly team that cares about helping patients and helping you grow. At The Rosa Institute, we believe in building on each person’s strengths. This is more than just a job—it’s a chance to be part of a caring community, make a difference for patients, and be part of life-changing work.

Our core values:

Excellence is a constant work in progress.

It only counts when we measure it, and the last impression is what people remember to share.

Integrity in each action.

We do what’s right because it’s right, using feedback to immediately improve.

Resourcefulness fuels us.

Solving constraints is how we each make a positive, lasting impact.

You’re a good fit if you:

• Meet goals, speak clearly and warmly, and are fluent in English.
• Share our values of Excellence, Integrity, and Resourcefulness.
• Take initiative, solve problems, and are organized and careful with details.
• Care deeply about helping patients and work well in a team focused on patient care.
• Have your own computer (minimum processor speed of 1.6GHz, RAM 8GB and internet speed 20Mbps) and work tools, including headset and Krisp membership, high-speed internet connection, and backup systems.

THIS POSITION IS NOT FOR YOU IF:

• You don’t meet goals, don’t show empathy to patients, or have a strong accent that makes you hard to understand.
• You don’t follow through, need a lot of reminders, or don’t share our values of progress, quick feedback, and resourcefulness.

HOW TO APPLY:

Our team will contact you with the next steps.