As an Instructional Designer within the Customer Education Services team, you’ll create, templatize and develop content for customers who are new to our products and/or want to better themselves within the space. We are looking for someone with experience in SaaS based platform training, i.e. someone who has developed learning experiences for users of SaaS applications. You’ll work with our enablement team, product team, and partners in other customer-focused organizations to create materials that will ensure our customers’ early adoption and long-term optimization of SOCi. Deliverables will include but is not limited to one off assets and slideware, virtual and live instructor-led training based sessions, on-demand courses and short/long form videos.

Responsibilities:

• Create learning experiences in different formats, using/working within the constraints of different templates and tools.
• Solicit reviews from stakeholders and SMEs.
• Review/edit content created based on feedback.
• Update and maintain content at frequent intervals.
• Partner with subject matter experts across the business to design courses, certifications and scaled material for continuous learning.
• Build within authoring or editing tools and learning management systems.

• Bachelor's degree.
• Minimum of 2-4 years of related experience.
• Excellent written and verbal communication skill in English.
• Proficient in Authoring or Editing tools (Articulate, Video Editing).
• Proficient in Learning & Content Management Systems (Skilljar, Ti, etc.)
• Knowledge of Instructional Design best practices and demonstrated ability to design learning content that is effective.
• Ability to communicate abstract or technical information to both technical and non-technical audiences.
• Ability to identify the best learning delivery formats for a specific set of learning goals.
• Ability to work within predefined style guidelines.
• Attention to design aesthetics and visual detail. Graphic or visual design experience a plus.
• Ability to scope and manage the day-to-day work of projects independently.