Key Responsibilities

• Handle domestic and international flight bookings, ticket issuance, rebooking, cancellations, and refunds.
• Process travel reservations and ensure booking accuracy.
• Coordinate with airlines, travel suppliers, and partners regarding reservations and operational concerns.
• Monitor booking status, schedules, and travel documentation.
• Assist in managing travel products, rates, and inventory.
• Resolve booking-related concerns and provide timely customer support.
• Prepare reports related to ticketing and operational transactions.
• Coordinate with internal teams to ensure smooth travel operations.
• Will be handling Tours and Attractions operations, including supplier coordination, booking management, and operational support.
• Perform other duties assigned by management.
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Qualifications

• Bachelor's degree in Tourism, Hospitality Management, Business Administration, or a related field.
• At least 1-2 years of experience in travel operations, ticketing, or reservations.
• Knowledge of airline ticketing processes, fare rules, and travel documentation.
• Experience in travel product operations is highly preferred.
• Background in tours and attractions operations is an advantage, or willingness to learn and handle the function later on.
• Excellent communication, coordination, and problem-solving skills.
• Highly organized, detail-oriented, and able to work under pressure.
• Proficient in Microsoft Office applications (Excel, Word, Outlook).