Forwarding Coordinator

Responsible for checking of outgoing and incoming shipments with due care according to prescribed lead time and documentation requirement of internal and external client and other work-related task assign by the superior.

KEY FUNCTIONS:

• Provides on time quotation to existing clients and prospect clients based on approved Rate Sheet via email or formal proposal/quotation
• Forwarding Officer must be copied on the email and correspondences
• Sends booking confirmation on a daily basis via email which includes the exact day of pick up and informs clients should there be changes on the schedule via email and phone call
• Provides Forwarding Section’s clients shipment status on a daily basis until shipment is completed
• Ensures that proof of delivery and pertinent documents duly signed by
• Forwarding Section’s clients are available on time i.e. within five workings days otherwise formal Incident Report (IR) must be provided within two (2) working days
• Reports to Forwarding Officer shipment(s) with issue such as but not limited to shipment with discrepancy between documents and physical or actual items, missing items upon receipt of ultimate consignee, delayed shipments, damaged items while in transit and missing document.
• Provides daily, weekly and monthly detailed shipment report per client
• Provides daily, weekly and monthly performance report
• Schedules Forwarding Checkers and manage their time effectively and efficiently.
• Reports Forwarding Section Checkers issues in the workplace to Forwarding Officer
• Performs tasks that maybe be assigned from time to time such as Special Projects
• Ensures to meet the Key Result Areas (KRAs) and Key Performance Indicators (KPIs)
• Performs other tasks that may be assigned from time to time.