Set up initial Item Settings and Class Settings in the Global Learning Management System (GLMS).

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Generate attendance codes and configure program finance settings.

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Manage ILT and program registrations, including participant and facilitator invites.

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Configure communication settings (e.g., email reminders, automated notifications).

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Support classroom, virtual, and room bookings (including ILT-only requirements).

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Assist with curriculum setup, assessment builds, and course-related setup.

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Execute changes post setup, including:

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GLMS Item, class, curriculum, and program changes

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Facilitator and participant updates

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Room booking changes

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Learning communication audits

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Handle firm approvals, token validation, and recharges.

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Support stakeholder communications (learners, resourcers, People Leaders).

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Manage workstream change requests.

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Process CA / CAF expenses, Merits and Awards, and ad hoc postgraduate tasks.

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Manage approved study leave in the leave management system.

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Resolve GLMS and Degreed course completion issues, particularly for e learning programs.

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Process learning invoice recharges and enrolment related billing queries.

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Ensure accurate enrolment records and timely issue resolution.

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Respond to mandatory learning queries.

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Responds to and manages all learner requests via ServiceNow to ensure consistency, visibility, and accurate reporting.

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Handle invoice processing enquiries and recharge queries.

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Support event-related requests (rooms, catering, logistics).

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Address general study leave enquiries and learner concerns.

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Provide GLMS technical troubleshooting and user support.

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Support degreed learning programs and learner issues.

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Resolve digital badge issuance and troubleshooting issues.

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Act as first line support for LMS navigation, access, and system-related concerns. Maintain high accuracy in learning records, financial data, and approvals.

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Ensure compliance with defined learning governance