Stuff'd Trainer/Team Leader

Trainer/Team Leader

₱15-20K[Monthly]

On-site - TaguigFull-time1-3 Yrs ExpDiploma

Job Description

Customer Service SkillsFlexibilityWritten and Verbal Communication Skills

Description

Trainers create and implement training programs for all Team Members to teach them the Store Standard Operating Procedures and customer service techniques, including all company protocols.
Trainers design and implement programs for new team members.
Trainers conduct training sessions with new team members, using various training methods to engage employees, including hands-on activities related to the store operations.
Trainers learn all store operations in order to design relevant, effective training and orientation programs for team members
Trainers evaluate existing training materials, determining what changes need to be made to keep these materials relevant and updated with all company policies.
Trainers collaborate with management staff to get feedback on customer and staff complaints in order to design more effective training materials.
Act as a consultant of team members for challenges they have on the job
Assign a buddy to new team members to ensure proper implementation of the store operations
Observe how team members and cashiers interact with clients to identify areas of improvement
Organize role-playing activities to simulate difficult client cases
Advise salespeople how to upsell products and services
Apply various sales training techniques (e.g. gamification, case studies and group activities)
Maintain updated records of training curriculum and material
Design and implement orientation programs for new employees
Assess the training needs of all individuals and teams and conduct training for them
Train the salespeople on how to promote company’s products and services effectively
Perform training sessions with new employees through various methods to engage employees
Implement different sales training techniques such as gamification, group activities or case studies
Keep updated records of training materials and modules
Document the activities in a report and share the same with higher management
Research and implement new training techniques for our organization