Job Title: Training Manager

Account: Travel | Expedia

Work Location: MOA & Mckinley

Work Setup & Schedule: Onsite / Night Shift

Job Description

Training & Development work includes developing training curriculum/materials, selecting appropriate delivery mechanisms, delivering training, and monitoring training effectiveness for the general workforce and for targeted discipline/technical areas:

• Discipline/Technical Training

• Discipline-specific professional and process/tool knowledge training (e.g., Finance function training on external accounting standards and internal financial systems/control processes)
• Discipline-specific competency training (e.g., Influence and Negotiation training for Sales Representatives)

• Non-Technical Training

• Training in general workplace standards, processes, and tools (e.g., Supervisor Training, Employee Time Entry, Email, etc.)
• Training in general skills and competencies (e.g., Verbal & Written Communications, Time Management Skills, Basic Spreadsheet/Document Creation skills, etc.)
• Training on leadership and management development

May develop training curriculum/materials.

May select and/or oversee vendors to develop training content or conduct training.

Experienced Specialist in one specialized discipline as well as having a thorough understanding of related disciplines. Will most often be a driving force behind the development of new solutions for programs, complex projects, processes or activities.

Serves as final decision/opinion maker in the area, coaches, mentors and trains others in the area of expertise.

Ensures the implementation of short to medium term activities within the business area OR support sub-function in the context of the strategy for the department.

Ensures appropriate policies, processes & standards are developed and implemented to support short to medium term tactical direction.

Leads a team of Specialists, sometimes with several hierarchical levels, with full employee lifecycle responsibility.

Non-Negotiable Requirements

• Minimum of 6 months relevant experience as a Training Manager
• Strong background in the travel industry, preferably candidates who handled Expedia accounts
• Experience with IGT, WNS, or Foundever is highly preferred
• BPO experience is a must

Pre-Screening Notes

• Educational Attainment:
• Travel or Expedia Account Experience: (Yes/No – specify accounts handled)
• Preferred Site: MOA or Mckinley
• Last Drawn Salary:
• Expected Salary: