Role Overview

The Training Manager will design, build, and manage the entire training program, ensuring that every new hire is fully prepared before handling live calls. This role is responsible for equipping agents with the product knowledge, sales techniques, system skills, and confidence needed to succeed in outbound sales campaigns.

Key Responsibilities:

Training Program Development

Design and maintain the Company's training framework and program, covering:

• Product knowledge
• Script mastery
• Objection handling
• Compliance
• System training (ViciDial, Hubstaff, CRM)

New Hire Onboarding, Nesting, and Early Performance Support

Conduct a 5-day intensive onboarding program for each new hire batch to ensure agents are fully prepared before handling live calls.

Ongoing Skills Development

• Facilitate weekly training sessions for existing agents based on performance insights and QA findings.

Collaboration with Quality Assurance

• Work closely with the QA Manager to identify performance gaps.
• Develop training interventions that address recurring issues identified through QA evaluations.

Training Content Management

• Maintain and update all training materials.
• Revise scripts, modules, and resources whenever campaign changes occur.

Qualifications

Required Experience

• Proven experience training outbound sales agents (not inbound support or technical support).
• Strong understanding of cold calling, objection handling, closing techniques, and sales urgency.
• Demonstrated ability to build training programs from the ground up.
• Highly engaging and energetic training style that keeps participants involved and motivated.
• Excellent presentation and facilitation skills.
• Experience working with US market campaigns, including familiarity with American customer expectations, communication style, and cultural nuances.
• Ability to measure training effectiveness through performance metrics such as:
• Pre-training vs post-training scores
• Nesting performance
• Time-to-first-sale
• 30/60/90 day agent retention and success rates

About the Company

We are a global fast-growing revenue recovery and sales acceleration company operating at the intersection of e-commerce, fintech, and customer engagement services. Our mission is simple: Help businesses recover revenue that would otherwise be lost.

Through high-performance outbound engagement teams based in the Philippines, we connect with customers in the United States to convert missed opportunities into real revenue for our clients.

Our long-term vision is ambitious: to help businesses recover over $500 million in lost revenue globally while building one of the most talented revenue recovery teams in the Philippines.

Why Join Our Team

We believe the Philippines has some of the best customer engagement and sales professionals in the world. Our company was built on the idea that Filipino talent can outperform global competitors when provided with the right training, technology, and opportunities for growth.

Joining our team means being part of a company that values:

Career Growth

We invest in continuous training, coaching, and leadership development. Many of our future team leaders, trainers, and specialists will come from within our organization.

High-Impact Work

Our agents are not just making calls — they are directly generating revenue for global businesses. Every successful conversation contributes to measurable results.

Competitive Compensation and Benefits

We offer competitive salaries, performance incentives, government-mandated benefits, and a professional environment that supports long-term career development.

Technology-Driven Operations

Our teams work with modern tools including analytics platforms, sales engagement systems, and speech analytics technologies to continually improve performance and outcomes.

Our Impact on Philippine Communities

Our growth is directly tied to the communities we serve.

Every salary paid by our company contributes to economic activity in cities across the Philippines — including Iloilo, Bacolod, Cebu, and other areas across the Visayas. From entry-level agents to specialized roles in analytics and operations, every position creates opportunities for Filipino professionals and their families.

When we hire new employees, we are not only building a team — we are supporting households, education, local businesses, and long-term career development.

As part of our commitment to community impact, we are also building internal community development programs where we raise funds to support community initiatives focused on health, education, and disaster relief assistance.

Our belief is simple: when our people succeed, the community succeeds.

Benefits:

• Additional leave
• Company events
• Health insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Staff meals provided

Experience:

• Training Manager: 2 years (Required)