BPO Trainer – Customer Service Account

• Join our team as a Trainer and help develop top-performing customer service professionals!
• You’ll be responsible for leading training sessions, creating learning materials, coaching agents, and tracking performance outcomes.
• You’ll also work with Operations and Quality teams to address skill gaps and ensure training goals are met—all while fostering a supportive and motivating learning environment.

Qualifications:

• Minimum 1 year of experience as a Trainer in the BPO industry
• Preferably with a retail background, but open to any customer service account
• Strong communication and facilitation skills
• Educational requirement: At least 2nd year completed / College Graduate
• Willing to conduct a demo session (based on the customer service approach provided by the team)
• Willing to work 100% onsite in Cebu City

Perks & Benefits:

• 20% Night differential
• HMO and Insurance as early as day one of employment
• Competitive salary and performance incentives
• Paid training and continuous development opportunities
• Supportive team culture
• Comprehensive training and development
• Full Access to Workplace Amenities
• Accessible work location