We are looking for a Travel & Hospitality Support Specialist to provide professional and reliable assistance to customers regarding their travel and hospitality needs. The role involves handling voice-based customer interactions, addressing inquiries, resolving concerns, and ensuring a smooth and positive customer experience.

This is an excellent opportunity for individuals who enjoy working with people, have strong communication skills, and are interested in building a career in the travel, hospitality, and customer service industry.

Key Responsibilities

• Handle inbound customer calls and provide professional assistance.
• Assist customers with travel and hospitality-related inquiries.
• Provide accurate information regarding reservations, bookings, schedules, services, and other account concerns.
• Process customer requests, changes, cancellations, and other service-related transactions based on account procedures.
• Resolve customer concerns efficiently while maintaining a positive and professional approach.
• Document customer interactions and transactions accurately.
• Follow company policies, account guidelines, and quality standards.
• Escalate complex concerns to the appropriate department when necessary.
• Maintain excellent customer satisfaction throughout every interaction.

Qualifications

• High School Graduate (Old Curriculum) or equivalent.
• No BPO experience required.
• Good English communication skills.
• Customer-service oriented and professional.
• Strong listening, problem-solving, and communication skills.
• Comfortable handling voice calls.
• Willing to work on-site in Taguig.
• Willing to work on a shifting schedule.

Account Details

Account: Travel & Hospitality

Position: Travel & Hospitality Support Specialist

Channel: Voice

Work Setup: On-site

Location: Taguig

Schedule: Shifting Schedule

BPO Experience: No experience required

Compensation & Benefits

Benefits include:

• Paid Training
• Paid Leaves
• HMO
• Government-Mandated Benefits
• 13th Month Pay

Ideal Candidate

The ideal candidate is customer-focused, adaptable, and confident in communicating with customers. If you are looking for an opportunity to enter the BPO industry while working with an international Travel & Hospitality account, this position could be a great starting point for your career.