As a Key Account Telemarketer, you will be responsible for maintaining strong relationships with our key clients by managing their inventory levels, following up on purchases, and ensuring timely and accurate order processing. You will act as a primary point of contact for assigned accounts, addressing their needs, resolving issues, and providing personalized service to optimize their purchasing experience.

Key Responsibilities:

• Account Management: Serve as the main point of contact for assigned key accounts, handling inquiries, and providing support related to inventory and purchases.
• Inventory Tracking: Monitor and manage inventory levels for key accounts, ensuring they have adequate stock and addressing any shortages or overstock issues.
• Purchase Follow-Up: Follow up with clients regarding recent purchases, confirm order accuracy, and assist with any issues or adjustments needed.
• Order Processing: Process orders accurately and efficiently, coordinating with internal teams to ensure timely delivery and fulfillment.
• Client Communication: Maintain regular communication with key accounts to understand their needs, provide updates, and offer solutions to enhance their experience.
• Sales Support: Identify opportunities for upselling or cross-selling additional products and services based on client needs and inventory levels.
• Reporting: Prepare and present regular reports on account status, inventory levels, and purchase trends to the Key Account Manager.
• Issue Resolution: Address and resolve any issues or concerns raised by key accounts promptly and professionally to ensure client satisfaction.

Qualifications:

• Experience: Previous experience in telemarketing, account management, or a similar role.
• Skills: Strong communication, organizational, and problem-solving skills, with a keen attention to detail.
• Technology: Proficiency in CRM software, inventory management systems, and Microsoft Office Suite.

Benefits:

• Competitive salary with performance-based incentives
• Comprehensive health and wellness benefits
• Opportunities for professional development and career growth
• Positive and collaborative work environment