About the role:

We are seeking a motivated Field Service Engineer to support our telecom and project accounts, cultivate strong client relationships, and drive business growth. This role involves assisting and collaborating with our Telco and Project Team to ensure seamless service delivery and excellent client satisfaction.

Duties and Responsibilities:

1.     Provides pre-sales and post-sales technical support for telecommunications products, systems, and solutions, including customer consultation, technical presentations, product demonstrations, and resolution of technical concerns.

2.     Conducts site surveys, technical assessments, and inspections to determine customer requirements, project feasibility, equipment specifications, and scope of work.

3.     Assists the Sales and Business Development teams in preparing technical proposals, quotations, bills of materials, system configurations, specifications, and other pre-sales documentation.

4.     Performs installation, testing, commissioning, integration, troubleshooting, repair, and preventive/corrective maintenance of telecommunications equipment and systems.

5.     Coordinates with customers, suppliers, subcontractors, Sales, Engineering, SCM, and other internal departments to ensure timely and proper execution of projects and service activities.

6.     Provides technical guidance and support to technicians and subcontractors, including troubleshooting, testing, commissioning, and implementation of approved technical solutions.

7.     Prepares and submits site survey reports, service reports, test results, commissioning documents, punch lists, and other required technical documentation.

8.     Monitors assigned projects and service activities, provides updates on technical issues, progress, risks, and completion status, and escalates critical concerns to management.

9.     Ensures all activities comply with technical specifications, customer requirements, company quality standards, safety procedures, and applicable regulations.

10.  Maintains proper service tools, test equipment, spare parts, and technical resources, and ensures the proper handling and protection of company and customer equipment.

11.  Provides technical feedback and recommendations to Sales, Engineering, Product Management, and other relevant departments based on customer requirements, field findings, and service experience.

12.  Travels locally and overseas, as required, to support pre-sales, installation, commissioning, troubleshooting, maintenance, training, and post-sales service activities.

13.  Performs other related technical and field service duties as may be assigned by management.

Educational and Experience Requirements:

• Bachelor’s degree in Electronics and Communication Engineering, Electronics and Communication Engineering Technology, Electrical Engineering, Telecommunications Engineering or other engineering related field
• 1–3 years of experience in telecom industry 
• Open for fresh graduates
• Strong communication and relationship management skills
• Good analytical and problem-solving abilities
• Ability to work in a fast-paced and team-oriented environment