The Customer Service Representative (CSR) is the first point of contact for customers, responsible for addressing their inquiries, resolving issues, and providing information about products or services. The CSR plays a key role in ensuring customer satisfaction by delivering exceptional service and support.

• Customer Support: Handle inbound and outbound customer inquiries via phone, email, live chat, or social media.
• Issue Resolution: Listen to customer concerns, identify their needs, and provide appropriate solutions or escalate to relevant departments when necessary.
• Product Knowledge: Maintain a deep understanding of the company's products, services, and policies to assist customers effectively.
• Data Entry: Accurately record customer interactions and update accounts, orders, or support tickets in the company's database.
• Problem Solving: Troubleshoot issues related to products, services, or technical problems, and offer guidance to customers.
• Follow-Up: Ensure customer issues are resolved and follow up as needed to ensure customer satisfaction.
• Customer Education: Provide product information and answer customer questions about features, pricing, and availability.
• Sales Support (if applicable): Assist customers with placing orders, recommending products, and upselling when appropriate.
• Team Collaboration: Work closely with other departments (e.g., sales, technical support) to ensure a seamless customer experience.
• Feedback Collection: Gather and relay customer feedback to the management team to improve service delivery and product offerings.

• Strong communication and interpersonal skills.
• Excellent problem-solving abilities and attention to detail.
• Patience and empathy when dealing with customers.
• Ability to handle difficult situations and de-escalate complaints.
• Basic computer skills and proficiency with CRM systems.
• Ability to multitask and manage time effectively.
• High school diploma or equivalent; additional qualifications in customer service or related fields are a plus.
• Experience in customer service, retail, or call center environments preferred.