Description

• Provide technical support to customers via phone, email, or chat.
• Document and troubleshoot customer issues to ensure timely resolution.
• Assist in the installation and configuration of products for clients.
• Work collaboratively with cross-functional teams to enhance product quality and customer satisfaction.
• Educate customers on product features and functionalities for improved user experience.

Requirements

• Educational Qualifications:Diploma in a relevant field
• Experience Level:1-3 years of experience in technical support or customer service
• Skills and Competencies:Strong customer relationship management skills
• Skills and Competencies:Proficient in English language, both written and verbal
• Skills and Competencies:Excellent written communication and public speaking abilities
• Qualities and Traits:Ability to work effectively in a team environment
• Skills and Competencies:Proven skills in relationship building and after-sales technical support