Description

• Provide exceptional technical support to customers via phone, email, or chat.
• Assist customers with troubleshooting technical issues and resolving product-related inquiries.
• Document customer interactions and support issues in the CRM system.
• Collaborate with the technical team to address and escalate complex issues.
• Conduct training sessions for customers on product features and functionalities.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field or equivalent experience
• Experience Level: 0–2 years of experience in technical support or customer service
• Skills and Competencies: Proficient in English language, strong customer relationship management skills, excellent communication skills
• Responsibilities and Duties: Experience with aftermarket software implementation and providing after-sales and pre-sale technical support
• Qualities and Traits: Strong problem-solving skills and a customer-focused attitude