Start Your Career with Everise – Apply Onsite for a Faster One-Day Hiring Process!

We’re hiring for Pioneer Technical Support Representative at Everise Ortigas. Apply now and be part of the team!  

Walk-in Application:

• 19F Cyberscape Alpha, Ortigas, Pasig City (Recruitment Hub)
• 4F Cyberpark Tower 1, Araneta, Quezon City (Recruitment Hub)
• Monday to Friday | 11:00 AM – 6:00 PM

Prefer a Virtual Process?

• Schedule: Monday to Friday
• Time: 11:00 AM – 4:00 PM

Main Duties and Responsibilities

• Professionally handles high volume inbound calls to quickly identify and resolve customer issues
• Presents new products and services
• Enhance customer experience and satisfaction
• Demonstrate ability to gauge customer response
• Thoroughly and efficiently gather customer information, assess, and fulfill customer needs, and educate customer
• Resolve customer issues via one-call resolution guidelines and/or escalated process
• Meet or exceed company and client performance metrics
• Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers
• Responsible for call disposition or compiling and generating reports as required

What We Offer:

• HMO from Day 1 + free dependent upon regularization
• Paid Training
• Complete work equipment provided
• Annual performance incentive
• Life Insurance from Day 1
• Leave Credits convertible into cash
• Free-of-charge pre-employment medical exam
• A supportive and fun working environment
• Work with an award-winning, people-first company

Qualifications:

• Must have atleast 6 months of Technical Support Experience
• Undergraduates or SHS/HS (old curriculum): at least 6 months of TSR Experience
• Good to excellent communication skills
• Willing to work on shifting schedules
• Comfortable with an onsite setup
• Preferably residing in or near Pasig, Mandaluyong or nearby areas!
• Must have an active Viber account