Description

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Diagnose and resolve technical hardware and software issues.
• Respond to customer inquiries in a professional and courteous manner.
• Maintain, update, and document customer interactions and resolutions.
• Collaborate with team members to improve support processes and enhance customer satisfaction.

Requirements

• Educational Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field.
• Experience Level: 0–2 years of experience in a technical support role.
• Skills and Competencies: Strong problem-solving skills and the ability to work under pressure.
• Qualities and Traits: Excellent communication skills and a friendly demeanor.
• Responsibilities and Duties: Eagerness to learn and adapt in a fast-paced environment.
• Working Conditions: Ability to work flexible hours, including evenings and weekends if required.