We’re looking for an experienced Tier 3 Technical Support professional with strong SaaS and eCommerce background to support our B2B clients.

Responsibilities:

• Handle Tier 3 technical support and complex issue resolution
• Support eCommerce platforms (Amazon, Shopify, Gorgias)
• Manage product listings, including SKU setup and maintenance
• Assist B2B clients with technical and platform-related concerns
• Collaborate with internal teams for escalations and resolutions

Requirements:

• Minimum of 1 year Tier 2 Technical Support experience
• Strong eCommerce experience (Amazon, Shopify, Gorgias)
• Experience in product listing and SKU management
• B2B (Business-to-Business) support experience
• SaaS support experience

Work Set-Up:

• Full onsite training
• Transition to hybrid setup upon client approval: 3 days WFH, 2 days onsite

Availability:

• Must be available to start ASAP