Company profile: A leading IT/BPO provider that specializes in finance and accounting, healthcare support, and customer experience services, enabling international clients to streamline operations and enhance business performance.

Position: Technical Support Agent

Company Industry: IT/BPO Company

Work Location: Pasay City

Work Schedule: Monday - Friday

Salary: Php 30,000 - Php 35,000 gross

Work Set Up: Hybrid (1-2x a month onsite)

Job Requirements:

• Bachelor’s degree in Computer Science or a related field
• 1–3 years of experience in a customer-focused support environment
• Strong track record of driving improvements in customer experience
• Excellent English communication skills
• Ability to quickly learn, prioritize tasks, and familiarity with JavaScript, HTML, XML, Medallia, and Salesforce Service Cloud is an advantage

Job Responsibilities:

• Provide timely and expert support to deliver excellent customer experience
• Serve as the first point of contact for inquiries, issues, and common requests
• Prioritize and respond to cases with accuracy and efficiency
• Resolve complex technical issues through effective written and verbal communication
• Support client objectives and perform ad hoc tasks within role scope as needed

Recruitment Process: (Online)

• Initial Interview
• HR Interview
• Client Interview
• Job Offer