• Provide excellent technical support to customers via phone, email, or chat.
• Troubleshoot and resolve customer issues related to products and services.
• Document customer interactions and maintain accurate records in the CRM system.
• Educate customers on product features and functionalities.
• Collaborate with engineering and product teams to relay customer feedback.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field.
• Experience Level: 1–3 years of experience in technical support.
• Skills and Competencies: Proficient in English language, excellent customer relationship management skills, and strong public speaking abilities.
• Qualities and Traits: Strong problem-solving skills and a customer-oriented mindset.
• Working Conditions: Ability to work in a fast-paced environment and flexible to shift schedules.