Description

• Provide technical support for customers via non-voice and voice channels.
• Assist in troubleshooting technical issues with products or services.
• Document customer interactions and technical problem resolutions in the system.
• Work collaboratively with team members to improve processes and increase customer satisfaction.
• Stay updated on product knowledge and potential updates or changes.

Requirements

• Educational Qualifications: High school diploma or equivalent preferred.
• Experience Level: 0–2 years of experience in a technical support role.
• Skills and Competencies: Strong communication skills and customer service orientation.
• Qualities and Traits: Problem-solving attitude and ability to multitask.
• Working Conditions: Ability to work flexible hours including evenings and weekends.