Description

• Provide technical support to customers via phone, email, or chat.
• Diagnose and troubleshoot software and hardware issues.
• Document customer interactions and solutions accurately in the CRM system.
• Collaborate with team members to improve support processes.
• Educate customers on product features and functionality.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field
• Experience Level: 0–2 years
• Skills and Competencies: Proficiency in English, Excellent written and verbal communication skills
• Qualities and Traits: Strong public speaking abilities, Relationship building aptitude
• Responsibilities and Duties: Multi-tasking and time management skills
• Working Conditions: Availability to work in shifts, if necessary