Qualifications

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field.
• Minimum of 5 years of relevant IT experience, with at least 2–3 years in a managerial or supervisory role.
• Experience in the travel, tourism, or hospitality industry is an advantage.
• Strong knowledge of Windows Server, Microsoft 365, Active Directory, networking, cloud computing, virtualization, and cybersecurity.

Key Responsibilities

• Oversee and maintain the company's entire IT infrastructure, including servers, computers, networks, internet connectivity, and cloud services.
• Ensure maximum uptime, security, and performance of all business systems.
• Supervise the installation, configuration, maintenance, and upgrading of hardware and software.
• Administer Microsoft 365, company email accounts, user access, and Active Directory.
• Maintain and monitor company websites, domains, hosting services, SSL certificates, and online platforms.
• Manage travel reservation systems, Global Distribution Systems (GDS), CRM platforms, and other operational applications.
• Oversee CCTV systems, biometric attendance devices, access control systems, and IP/PBX telephone systems.
• Implement and monitor cybersecurity measures, including antivirus protection, firewalls, data backup, disaster recovery, and business continuity plans.
• Lead IT projects, digital transformation initiatives, and system improvements to support business growth.
• Provide technical support and guidance to all departments.
• Coordinate with third-party vendors, internet service providers, software providers, and technology partners.
• Manage IT asset inventory, software licenses, warranties, and preventive maintenance schedules.
• Prepare and manage the annual IT budget while ensuring cost-effective technology investments.
• Develop, implement, and enforce IT policies, standard operating procedures (SOPs), and security guidelines.
• Evaluate emerging technologies and recommend innovative solutions that enhance operational efficiency and customer experience.
• Prepare regular reports on system performance, IT projects, cybersecurity, and technology initiatives for senior management.