Technical Support Representative
Miranda HR
Job Description
Benefits
Allowances
Medical Reimbursement
Employee Recognition and Rewards
Holiday Gifts, Incentives
Government Mandated Benefits
13th Month Pay, Employee Loan, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Insurance Health & Wellness
Life Insurance, HMO
Professional Development
Job Training
Description
- Provide technical support to customers via phone, email, and chat
- Assist customers with product setup, troubleshooting, and ongoing support
- Document and track customer interactions and issues in the CRM system
- Develop and maintain strong customer relationships to enhance satisfaction
- Collaborate with technical teams to resolve escalated issues and improve service quality
Requirements
- Educational Qualifications: High School Diploma or equivalent
- Experience Level: 0–2 years
- Skills and Competencies: Strong customer service skills, familiarity with Customer Relationship Management (CRM) software, excellent communication skills in English
- Qualities and Traits: Patience, problem-solving mindset, and a willingness to learn
- Responsibilities and Duties: Ability to work in a fast-paced environment and manage multiple customer inquiries simultaneously
Maybelyn Austria
HR OfficerMiranda HR
Active within three days
Working Location
SM Cyber Makati One. 373 Sen. Gil J. Puyat Ave, Makati City, 1209 Metro Manila, Philippines
Posted on 02 Jun 2026
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