Technical Support Representative - Home Appliance

Alorica

₱20-25K[Monthly]
On-site - Makati<1 Yr ExpHigh/Senior High SchoolFull-time
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Job Description

Customer ServiceProblem Solving

Description

About the role

Join our dynamic team at Alorica Teleservices, Inc. and embark on an exciting journey as a Technical Support - Home Appliance Account. In this full-time role based in Makati City, Metro Manila, you will be responsible for providing top-notch technical support and assistance to our valued customers. Leverage your expertise in IT support to ensure the seamless operation of home appliances and deliver exceptional customer service.


What you'll be doing

  • Respond to customer inquiries and troubleshoot issues related to home appliances
  • Provide step-by-step guidance and support to help customers resolve technical problems
  • Accurately document customer interactions and maintain detailed records
  • Stay up-to-date with the latest product information and technical developments
  • Collaborate with cross-functional teams to ensure effective and timely problem resolution
  • Contribute to the continuous improvement of customer support processes and procedures


What we offer

At Alorica Teleservices, Inc., we value our employees and strive to provide a rewarding and supportive work environment. 

  • Some of the benefits you can enjoy include:
  • Competitive salary and performance-based incentives
  • Opportunities for career growth and development
  • HMO benefits
  • Paid time off and holidays
  • Team-building activities and social events
  • 20% Night Differential


About us

Alorica Teleservices, Inc. is a leading provider of customer service solutions, offering a wide range of services to businesses across various industries. With a strong focus on innovation and customer satisfaction, we are dedicated to empowering our employees and fostering a collaborative and inclusive work culture.

Apply now and take the first step towards a rewarding career with Alorica Teleservices, Inc.

 

Office Address:

5th floor Alphaland Southgate Tower Makati City

 

Landmark: MRT Magallanes Station

Requirements

What we're looking for

  • Atleast 1 year BPO experience of international voice account
  • Must have completed Senior High School (New Curriculum) | High School Graduate (Old Curriculum)
  • Strong problem-solving and analytical skills to identify and resolve complex technical issues
  • Excellent communication and interpersonal skills to provide clear and empathetic support to customers
  • Ability to work effectively in a fast-paced, customer-centric environment
  • Passion for delivering exceptional customer service and a desire to contribute to the growth of the company


Preview

Christine Marie Tuazon

RecruiterAlorica

High response rate

Working Location

5th Floor, Southgate Mall. 2258 Chino Roces Ave, Makati, Metro Manila, Philippines

Benefits

  • Allowances

    Meal Allowance

  • Employee Recognition and Rewards

    Performance Bonus

  • Government Mandated Benefits

    13th Month Pay, Employee Loan, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS

  • Insurance Health & Wellness

    Health Care On-Site, HMO

  • Time Off & Leave

    Maternity & Paternity Leave

Read More

Posted on 13 January 2025

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