Technical Engineer

Calibr8 Systems Inc.

₱20-30K[Monthly]
Hybrid - Pasig<1 Yr ExpBachelorFull-time
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Job Description

System OperationJavaSQLIPC++PHPCloud OperationIT InfrastractureSystem AdministrationIT Asset Management

Description

Technical Engineers provide enterprise-level assistance to our customers. The task involves diagnosing and troubleshoot software and hardware problems and help our business install applications and programs for our customers in accordance with Calibr8 Product Portfolio.

 

Responsibilities include onsite and remote activities for (1) hardware and software deployment installation and configuration; and (2) network and system security check.

 

For more complex problems that require distinct instruction, the engineer must follow an escalation matrix to resolve such issues. Ultimately, the engineer will be a person our customer’s trust. The business will rely on you to provide timely and accurate solutions to their technical matters.


Tasks

  • Deliver customer requirements that are under Project State as Full Turnkey or Managed Service
  • Understand the infrastructure requirement of the customer and provide a secure and reliable solution to the requirement
  • Understand the Operations and Corporate Technology Domain of each customer
  • Design an As-Built Drawing with requirement specification, connection and pre-requisites
  • Safely and securely deploy, install, configure, and integrate the PI Infrastructure and other C8 Products
  • Configure secure data collection from the data sources to the data collected going to the PI System
  • Support systems and applications during and after installation and configuration of physical resources - hardware and software programs - until the project is handed over to Support Group
  • Monitors and maintains systems for the customers including the diagnosis, repair of faults and resolution of issues.
  • Register installation, cases, resolution, and workaround in a Risk Registry or Risk Assessment Document
  • Take measures to avoid anticipated technical issues or sees to it that the same technical problem does not arise again
  • Ensure that all the tasks being carried out are as per the company’s policies
  • Escalate issues to direct lead or proper channels

Requirements

Personal Attributes I Core Values

  • Honors commitments to internal and external customers.
  • Works and thinks efficiently in a fasts-paced environment. Processes and resolves in a timely manner.
  • Uses knowledge to solve issues quickly. Completes tasks with little description, direction, or supervision.
  • Owns what he does and leads in all kinds of environment not as an authority but owns accountability.
  • Helps to integrate new employees or supervisors into the work environment. Shares knowledge and skills to train others. Recognizes others’ accomplishments.
  • He is at his best with or without an audience. He honors his word and acts accordingly.
  • Values relationships with customers and colleagues. Works with the team and values them as a member of the family. Cooperative, compassionate, and friendly to fellow employees. Assists with both personal and professional challenges that impact.
  • Works to grow his professional and personal goals. Influences positivity and discourages negativity.


Education I Special Studies

Computer Engineering or IT

Electronics and Communications Engineering


Experience and Competency

  • Proven work in a similar technical role recommended.
  • Knowledgeable in the product offerings of Calibr8
  • Hand-on experience with Windows/Linux OS environments
  • Ability to provide step-by-step technical help, both written and oral
  • With keen interest in organizational and time-management and decision-making skills
  • Problem-solving skills
  • Enjoys assisting people with computer issues and are able to explain technical details
  • Individual and Team Player
  • Oral and written efficient


Knowledge (Certification and Training)

  • OSIsoft Certifications
  • Microsoft Office Applications
  • Cisco, Linux, or similar certification
  • Remote access tools: Remote Desktop, Anydesk or Teamviewer
  • Hypervisor: Hyper-V, VMWare
  • AWS – Cloud Computing Services
  • Nutanix Hyperconvergence Solutions
Preview

Gale Galero

HR Business PartnerCalibr8 Systems Inc.

Working Location

Unit 1606, Unit 1606, The Centerpoint Building (Condominium), cor Doña Julia Vargas Ave, Ortigas Center, Pasig, Metro Manila, Philippines

Posted on 16 January 2025

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