Responsibilities:

1. Strategic WFMaaS Leadership

• Develop and implement comprehensive WFMaaS strategies aligned with both the client's sales objectives and overall business goals
• Drive innovation in WFM practices, leveraging cutting-edge technologies and methodologies
• Collaborate with C-level executives to integrate WFMaaS strategies with overall business plans
• Lead the creation and validation of short-term volume forecasts, ensuring accuracy and reliability
• Oversee real-time monitoring operations to optimize workforce allocation and performance

2. Client Relationship Management

• Serve as the primary executive point of contact for the client's senior leadership on WFMaaS matters
• Build and maintain strong relationships with key client stakeholders at senior levels
• Present complex WFM insights and strategic recommendations to client executives
• Proactively identify and address client needs, ensuring high satisfaction and account growth
• Collaborate with vendor POCs to improve performance and share best practices amongst sites

3. Operational Excellence and Performance Optimization

• Establish and monitor key performance indicators (KPIs) for WFMaaS effectiveness and efficiency
• Analyze performance data to identify trends, opportunities, and areas for improvement
• Implement strategies to enhance forecast accuracy, real-time responsiveness, and analytical insights

4. Team Leadership and Development

• Lead and mentor a large team of WFM specialists, data analysts, and real-time monitoring experts
• Foster a culture of excellence, innovation, and continuous learning within the WFMaaS function
• Develop succession plans and career paths for key WFMaaS roles
• Drive the development and implementation of best practices in forecasting, real-time management, and workforce analytics

5. Financial Management and Budgeting

• Manage the WFMaaS budget, ensuring optimal resource allocation and cost control
• Oversee the development of comprehensive reports and dashboards for client stakeholders
• Lead the creation of predictive models and scenario analyses to support strategic decision-making
• Develop strategies to translate complex WFM data into clear, impactful business recommendations
• Identify and implement cost-saving initiatives while maintaining service quality

6. Analytics and Reporting

• Oversee the development of advanced analytics and reporting capabilities
• Leverage data-driven insights to inform strategic decision-making and improve operations
• Present complex WFM data and recommendations to senior leadership and the client

7. Technology and Process Innovation

• Lead the adoption and integration of advanced WFM technologies and analytics tools
• Develop custom solutions to meet the unique needs of the client's sales operations
• Collaborate with IT teams to ensure robust and scalable WFMaaS technology infrastructure
• Drive continuous evaluation and implementation of new methodologies in forecasting, scheduling, and real-time management

8. Cross-functional Collaboration and Risk Management

• Work closely with other departments (Operations, HR, Finance, IT) to ensure integrated workforce solutions
• Participate in company-wide initiatives and represent the WFMaaS function in executive-level meetings
• Ensure all WFMaaS practices comply with relevant labor laws, regulations, and client contracts
• Develop and implement risk mitigation strategies for workforce-related issues